Greenway Kia East

Matthew in the service department is excellent at what he does. Great customer service and Experience! does. Great customer service and Experience! More

Matthew in a he service department kept me informed as to the status of my vehicle while in the service department. When my service was completed he walked me to the cashier and then to my vehicle. He went o the status of my vehicle while in the service department. When my service was completed he walked me to the cashier and then to my vehicle. He went over my service and the checks that were completed on my vehicle. I highly recommend him as he ensures that you are kept informed and that e explains about the checks completed on your vehicle More

I’ve had so many bad experiences at this dealership- they don’t care about the customer they just worry about making money. Starting from an issue where i had a recall on my engine and it was completely swap don’t care about the customer they just worry about making money. Starting from an issue where i had a recall on my engine and it was completely swapped out (took 2 weeks to complete the job) and having to fight for a rental / reimbursement- to my latest issue of having engine troubles (different car) just to find out it’s the alternator and being charged $200 and quoted $2000 for an alternator is insane. I dropped my car off on Monday and no one did any work on the vehicle until Tuesday because they claimed they had the wrong number which is inaccurate because I called twice for a follow up on the given Monday. There is no customer service and i was spoken to in an ill manner for no reason This is the worst Kia dealer in Orlando More

Since my service warranty is expired, I won’t be going there anymore. They charge significantly more than a mechanic for the same thing. I asked for an inspection because my car was shaking, and the servi there anymore. They charge significantly more than a mechanic for the same thing. I asked for an inspection because my car was shaking, and the service advisor advised me against it, but I knew something was wrong, which they found and so did a local shop. The exact same thing. They did not provide updates unless I called. Multiple times I was told “15-20 minutes and I’ll update you”, nope. Not the first time with this place and the customer service being terrible. The one specific thing I asked for them to change, a lightbulb change, they did not do. More

not happy with the customer service. I was charged $250 for a service I did not request. I spoke with several managers and they were to review the tape of the conversation but none of th I was charged $250 for a service I did not request. I spoke with several managers and they were to review the tape of the conversation but none of the managers got back to me. I will never use Greenway Kia for anything ever again More

Experience was good, Luigi is very good and honest and all team was energetic and fun all team was energetic and fun More

Everything went as expected. The people were respectful and helpful. My car was ready on time. The people were respectful and helpful. My car was ready on time. More

Joshua was great on first meeting, made you feel heard and reassured. After that radio silence. My car sat there for about 8 days and despite all my efforts to get an update on my car and it was nothing. and reassured. After that radio silence. My car sat there for about 8 days and despite all my efforts to get an update on my car and it was nothing. Emailed the GM no response. Gina was the only saving grace they had. She called a few times talked about my options and despite being hot on the phone she was professional. My only gripe is she quote the cost plus tax. When I get there to pay the bill there's a whole bunch of added fees that took what was supposed to be 800 way over 1000. More

Shelby was amazing! Accurately communicated everything and was spot on with timing. Will request her again if I can! Accurately communicated everything and was spot on with timing. Will request her again if I can! More

Excellent care. We were extremely grateful as they were informative and kept us well informed during our service. We were extremely grateful as they were informative and kept us well informed during our service. More