Greenway Kia East

We purchased a pre-owned 2020 Kia Soul and were very happy with the process. The car was carefully inspected before delivery happy with the process. The car was carefully inspected before delivery More

Told online rep what cars I was wanting to look at along with stock numbers. They said they would have them ready when I arrived, drove over an hour which they knew how far I was coming from and they had ne with stock numbers. They said they would have them ready when I arrived, drove over an hour which they knew how far I was coming from and they had neither car. After we walked out another rep came to our car said give him a chance to find the car at a sister dealership. They found one an hour away. We agreed on price as long as the car was what we wanted. We left to give them time to get car and left a 500$ refundable deposit and was told they would have everything done and ready when we came back. When we came back my wife asked to see paperwork where we had agreed on a price and discovered the paperwork had been reprinted and the agreed upon number had increased by over 2k. When it was brought to their attention they changed it back. We then sat another 2 hours waiting for paperwork to be done. When we finally got to the financial person my wife asked to see the number again to make sure it hadn’t changed, he told her we would get to it, we took that as being very rude and once again my wife asked to see the numbers. he did finally hand her the papers. I got the car I wanted however we felt the dealership was being underhanded and we felt they would have started the paperwork, which wasn’t the case. Also, they ran our credit twice, the dealership did a hard inquiry and then Kia did. We ended up pretty much closing the dealership that night. More

I took my car in for a recall, oil change, and brakes. The team did a great job; the car rides smoothly and, more importantly, stops smoothly. Fin, my Service Director was attentive and kept me updated on The team did a great job; the car rides smoothly and, more importantly, stops smoothly. Fin, my Service Director was attentive and kept me updated on the progress. The only beef I have is that the service department always leaves the car dirtier than I gave it to them. The floors, doors, and back of the SUV are always grimy, so I always have to take my car to the wash after a service job. I don't expect them to wash their hands like it's a restaurant, but at least wipe down where you touch. Other than that, they do a very good job. More

Representative Ke was so very helpful and the fact that he was able to speak mandarin really saved the entire experience because my mom can’t speak English. The only reason why this is a 4 star, is because he was able to speak mandarin really saved the entire experience because my mom can’t speak English. The only reason why this is a 4 star, is because the finance took too long at the end and I was hungry but overall great experience. More

They monitor when my vehicle service inspections are due and let me know when they spot something that needs attention before it becomes a problem. and let me know when they spot something that needs attention before it becomes a problem. More

Siempre bien amables , rapidos y eficientes. Siempre hago mis servicios en la locacion de East Otlando Siempre hago mis servicios en la locacion de East Otlando More

Dustin went above and beyond. His dedication to ensure that we got down to the bottom of what was going wrong with my car… I am very grateful. Excellent service! His dedication to ensure that we got down to the bottom of what was going wrong with my car… I am very grateful. Excellent service! More

Friendly people and reliable service. I got a recall fixed, and had a good experience all around. I got a recall fixed, and had a good experience all around. More

Was towed in late with a flat tire. They were able to replace the tire and had me out of there just before closing. Too bad Kia does not put a spare in their Fortes. Would have saved me They were able to replace the tire and had me out of there just before closing. Too bad Kia does not put a spare in their Fortes. Would have saved me a tow. More

I would give them zero stars if possible. I brought my car in because my speakers sound muffled. Sounds like either a wire is loose or a speaker is blown. This should be covered under my bump I brought my car in because my speakers sound muffled. Sounds like either a wire is loose or a speaker is blown. This should be covered under my bumper to bumper warranty. The tech first said that it was it was a bad signal from the radio station. So I switched the station to five different stations and he had the same response to all five channels. I told him he was crazy and asked if he thought I was stupid! I switched to another three channels and had the same muffled sound on all three channels. I guess he felt that the bad signal excuse wouldn’t work on me any longer he switched up to "I don’t hear anything wrong with that!” I asked him to get out of my car and give my paperwork so I could leave. It was obvious he was trying to use any excuse possible not to do warranty work on my vehicle. I would not buy a gas cap from this dealership! I’m not sure of the name of the service tech but he was terrible. The service writer was fine. He just took my information and passed me on to the useless technician. More