Orlando Kia East - Service Center

The individual rating working with Shelby is awesome. She is genuinely a people person and cares about the customer. I believe she focuses on providing excellent service working with the customer and Kia She is genuinely a people person and cares about the customer. I believe she focuses on providing excellent service working with the customer and Kia techs in ensuring the customer vehicle receives the best care. I believe the overall Kia Service department could use some improvements. Not every service advisor is like Shelby; just as every Kia East tech is the same and does not treat the customer vehicle with care. There's are a few techs that are awesome; and take a personal interest in treating a customer's vehicle as if it were their own. Between the few techs I am aware that are good along with Shelby, others that are techs and service advisors should be like Shelby and the few good techs that I am speaking about without naming Shelby gets a 10 rating along with the Tech who continues to provide excellent repair service. More

Good reviews come from, people being exited about the vehicle they have just purchased. The service employees rip people off left and right! No point in dealing with the manager, she is the number one sc vehicle they have just purchased. The service employees rip people off left and right! No point in dealing with the manager, she is the number one scammer! The number one scam they like to pull off on everyone, they remove your air filter then sprinkle old leaves from the ground, stating your filter is clogged, then charge you $120 plus for a filter that cost $15 at autozone. More

Terrible Terrible Terrible! ! They made an appt.for my recall, wasted an hour of my time, then tell me they have to order part!!!! 1 to 2 days they would contact me, we're at the ! They made an appt.for my recall, wasted an hour of my time, then tell me they have to order part!!!! 1 to 2 days they would contact me, we're at the end of day 2 still nothing More

Service was good and the staff is friendly. Would recommend to a friend anytime for sure. Would recommend to a friend anytime for sure. More

I have been very satisfied with the service for the most part just not happy with what they charge for some of they services part just not happy with what they charge for some of they services More

Very good attitude to the customer and fast system I will recomend that service from your staff recomend that service from your staff More

Great customer service by KIA team and staff. Looking forward to the next service. My agent was knowledgeable and informative. Looking forward to the next service. My agent was knowledgeable and informative. More

Had so many problems with my car since i took it here , Shelby gave me nothing but attitude anytime something was wrong with my car couldnt give me full explanations , would never recommend coming here eve Shelby gave me nothing but attitude anytime something was wrong with my car couldnt give me full explanations , would never recommend coming here ever ! Then tried to have me pay for something they messed up on my car. than gave me a courtesy act cause they new the messed up More

Was a long night but we made thru big monthly payments but guy help us big time. but guy help us big time. More

They was very friendly, but i wasn't pleased my recall didn't get done. didn't get done. More