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Orlando Kia East - Service Center

Orlando, FL

4.2
1,701 Reviews

1,701 Reviews of Orlando Kia East - Service Center

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March 23, 2024

Price for an oil change are unbelievable. Still can’t believe an oil change with tire rotation cost me $165. More

by Danalashay96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Greenway Kia East responded

We're sorry to learn that you were surprised by the cost of your recent service. We strive for transparency in our pricing and we apologize if this was not clearly communicated. If you'd like, I'm available to discuss any concerns or questions about our services further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 22, 2024

Worst service manager I have ever dealt with. When I tried to get the General Manager involved - he was too busy. I was even told when it was all said and done that the only way I could get acc More

by Never Buy From Greenway again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Greenway Kia East responded

I'm really sorry to read about your experience. This is not the level of service we aim for and it's concerning that you've been left feeling this way. We take all feedback seriously, especially when it involves our management team. I'd like to personally look into this matter further - please reach out to me at your earliest convenience so we can discuss what happened in more detail. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

March 22, 2024

I've already provided my feedback via a phone survey. Im getting texts and emails as well. This is excessive and annoying. Service was fine; however final price DID NOT match what Fin quoted and I was or More

by DARMSTRONG18
Recommend Dealer
Yes
Employees Worked With
Fin
March 21, 2024

Fantastic Fine took great care of me got me in and out. I will definitely be back to see him with future needs. More

by ANDREFAYALA
Recommend Dealer
Yes
Employees Worked With
Fin
March 20, 2024

It has always been good when I go for olive changes everyone is friendly and very nice More

by Dealin123456789
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
March 15, 2024

They had me in and out in an hour, which was important Three more words More

by PATRICKTMAN
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
March 11, 2024

Lack of communication, false sense of completion and issue not fixed. I wish I had someone that cared. More

by Btoney11
Recommend Dealer
No
Employees Worked With
Carlos
Mar 13, 2024 -

Greenway Kia East responded

I'm really sorry to read about your experience. It's important that our customers feel heard and cared for, so it's disappointing to know we've fallen short in this case. I'd like the opportunity to make things right if I can - please reach out directly when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 11, 2024

The last time I dealt with them was for an oil change. The lady that set up my appointment said I couldn't do the recall at the same time. When I got there Fin asked if I wanted to do it while I was there More

by SCROOGEMC
Recommend Dealer
No
Employees Worked With
When?
Mar 13, 2024 -

Greenway Kia East responded

I'm sorry to read about the confusion regarding your oil changes and recall service. It's important that our customers receive accurate information, so I'd like to look into this further for you. We understand how frustrating this must be and I would appreciate the opportunity to make things right if possible. Please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 11, 2024

Excellent from start to finish! From the day I bought the car to the recent visit for scheduled maintenance it has all been great! More

by KRISTINSOL811
Recommend Dealer
Yes
Employees Worked With
Really nice guy when you walk into the service dept- desk was on the left when you walked in
Mar 11, 2024 -

Greenway Kia East responded

Kristin, we're delighted to know that you've had a great experience from purchase to maintenance at Greenway Kia East. Thanks for your support!

March 11, 2024

Took way too long A hour job took 4 hours I was lied to and that's not ok More

by Dbethel
Recommend Dealer
No
Mar 13, 2024 -

Greenway Kia East responded

I apologize for the inconvenience. We do our very best to ensure our customers are provided with the most efficient service possible, so it's disappointing to hear we missed the mark in your case. If you're available, I'd appreciate discussing this further to better understand what happened here. Please reach out to me directly using the address I've included below. Thank you, Ginam Carpio - Service Manager ginamcarpio@greenwayauto.com

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