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Orlando Kia East - Service Center

Orlando, FL

4.2
1,701 Reviews

1,701 Reviews of Orlando Kia East - Service Center

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March 11, 2024

Service department needs to learn how to call people back and to schedule appointments when they order parts More

by Ericchloey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Mar 13, 2024 -

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We strive to keep our customers updated and informed about scheduling, so it's disappointing that we didn't meet those expectations this time around. I will share this feedback with my team and I invite you to reach out if there's anything else you'd like to discuss at this time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 11, 2024

The best Best kia dealers in central florida Exelent service and facility Good good good More

by Siulmarrero
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Mar 12, 2024 -

Greenway Kia East responded

We appreciate your kind words! Thanks for choosing Greenway Kia East.

March 11, 2024

I had an appt and the service was on time. Provided excellent service. Time efficient in completing service More

by Kia4Elaine!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Greenway Kia East responded

We're glad to know that you had a timely and efficient service experience at Greenway Kia East! We appreciate your positive feedback. Safe travels until we see you next time!

March 11, 2024

Very friendly people and nice in general It is where I would come and take my car More

by bktorres61
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Mar 11, 2024 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks for taking the time to leave us a review!

March 10, 2024

The speed of service was extremely fast. And the people from the service center were really nice More

by JESSICA.A.TORRES79
Recommend Dealer
Yes
Mar 11, 2024 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks, Jessica!

March 08, 2024

I was told my car was under recall and under warranty and neither one fixed the engine!! The car would stop working while driving and your company doesn’t see that as a hazard!!??I asked in order for the rec More

by tonirosa69
Recommend Dealer
No
Employees Worked With
Gina Carpio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Mar 13, 2024 -

Greenway Kia East responded

Toni, we're really sorry to read about your experience. Safety is our top priority and we never want any of our customers to feel unsafe or unheard. It's clear that there has been some miscommunication here, which we'd like the opportunity to correct. We take all recalls very seriously and would appreciate the chance to discuss this with you further so please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 06, 2024

Horrible service, after waiting 3hr they told me that if the computer don't show the problem they can't do anything even though my light from the telluride come and goes (Forward collision breaking light) More

by Luis A. Ortiz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Greenway Kia East responded

Luis, I'm sorry to read about your experience. It's important that we address any issues you're having with your vehicle and it sounds like this wasn't handled properly during your visit. I'd appreciate the opportunity to look into this further for you - please reach out at a time convenient for you so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 03, 2024

He was able to explain what the Synthetic Oil was, and was quick with his work and understood what needed to be. More

by HOWLINGWOLVES04
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Mar 04, 2024 -

Greenway Kia East responded

We're glad to know our team at Greenway Kia East was able to provide you with a quick and informative service experience. We appreciate your feedback!

March 02, 2024

The people who did the work on my car left a very sharp blade on my daughter's sit. We almost had a terrible incident. You need to be more careful when dealing with people's cars! More

by paulogapp
Recommend Dealer
No
Employees Worked With
Shelby Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
Mar 05, 2024 -

Greenway Kia East responded

Safety is our top priority and I'm really sorry to read about this incident. We'll certainly address this oversight with the team involved, but I'd also like to discuss your experience with you directly if possible. Please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 02, 2024

They didn't fix the problem. No one spoke with me about it when I picked the car up, just handed me the keys. So when I drove home and realized at least one of the three things I More

by MICHELLEHUDJUSTER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know, I was just handed keys then they walked away
Mar 02, 2024 -

Greenway Kia East responded

I'm sorry to hear about your experience. It's important that our customers are kept informed and receive all necessary paperwork, so it's concerning to see we've missed the mark here. I understand your worry regarding the other two issues with your car - let's get this sorted out together. Please reach out at a time convenient for you so we can address these concerns directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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