Orlando Kia East - Service Center

Bought my Kia and paid $1500. 00 for extended warranty and maintenance service..Called numerous times to get paperwork for it so I know what coverage I have so I wasn't paying my c 00 for extended warranty and maintenance service..Called numerous times to get paperwork for it so I know what coverage I have so I wasn't paying my car insurance company for things that were already covered by the warranty or maintenance plan. Even after all the messages I left I never received a call back .I even requested to speak with management but they or the sales department would not call me back..A year later my car won't start so I call them again..After several more calls and conversations with numerous people they tell me I have roadside assistance..I go online to request roadside assistance and the phone # and web address they gave me were worthless..After hours online and on the phone I finally find help. So they come and charge my battery (new) and I go straight to the dealer. After sitting there all day they tell me they fixed not 1, not 2 but 3 RECALLS on this Kia Sportage (SUV) (2023). They also tell me my battery Is fine, I must have left a light on (,not the case) This vehicle turns your lights off automatically if you forget to..This is the first Kia I have bought and it will be the last. They have alot to learn about customer service and apparently about building a good car. More

Went above and beyond to not only service my car under the manufacturer recall, but so much more! Thank you for doing me a solid. Let’s see the new engine go another 100k! the manufacturer recall, but so much more! Thank you for doing me a solid. Let’s see the new engine go another 100k! More

I like that they help you with making sure you vehicle is at it’s best. I don’t like when I’m sitting waiting for my car and salesmen come bothering me. If I want to trade my car in I would be on that side o at it’s best. I don’t like when I’m sitting waiting for my car and salesmen come bothering me. If I want to trade my car in I would be on that side of the dealership More

Good customer service super welcoming but the wait for my car took 3 hours everything else was great though. car took 3 hours everything else was great though. More

This dealership is fabulous and the customer service is amazing. Everyone I came into contact with was very helpful and friendly. Very professional. amazing. Everyone I came into contact with was very helpful and friendly. Very professional. More

Everyone was very polite and professional. They had me in and out in less time than I expected. They had me in and out in less time than I expected. More

Always give great service. Shelby, Carlos and Matt make sure their guests are informed and leave happy. Shelby, Carlos and Matt make sure their guests are informed and leave happy. More

I purchased my EV6 , 2023 CPO, August of last year. No pressure or markup we got a fair deal!we Recently had slow leak in one tire and was planning a trip on Friday. Called Greenway Kia East and sp No pressure or markup we got a fair deal!we Recently had slow leak in one tire and was planning a trip on Friday. Called Greenway Kia East and spoke to Fin in service. He said he would work me in the next day and replace tire. Great customer service! More

Only reason i go here is because it is close to the house , when my motor went out they had car for three months and never gave me a loaner or put me in a rental car why they put a new engine in my car , jus , when my motor went out they had car for three months and never gave me a loaner or put me in a rental car why they put a new engine in my car , just had recall work done and they said i need break work pads where at 3mm they said front had half left on the and back had 75% left on them , dont trust them at all More

They are aways polite, honest, personable and accurate! Carlos remembers me and explains service options well and gives me good recommendations based on my car and budget. Carlos remembers me and explains service options well and gives me good recommendations based on my car and budget. More