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Orlando Kia East - Service Center

Orlando, FL

4.2
1,706 Reviews

1,706 Reviews of Orlando Kia East - Service Center

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February 02, 2024

Spent a full day (10am-6pm) trying to reach someone to get an update and never recd a return call. I called at least 10 times. More

by Phauck
Recommend Dealer
No
Employees Worked With
Carlos
Feb 05, 2024 -

Greenway Kia East responded

I'm really sorry to learn about your experience. It's not our intention to keep you waiting and we certainly don't want any of our customers feeling ignored. I would like the opportunity to rectify this situation - please reach out at a time that suits you best so we can discuss this further. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

February 02, 2024

The man in the red hat that “greets” you when you pull up was so rude to me when I pulled up, he has no empathy and wasn’t nice in the slightest. The lady at the front desk, her name escapes me but she had t More

by jrdngllghr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know who those people are because I never spoke to them. , Joseph Mnassa
Feb 05, 2024 -

Greenway Kia East responded

We're sincerely sorry to read about your experience with the individual who greeted you. This is not reflective of our standards for customer service and we appreciate you bringing this to our attention. It's good to know that another member of our team was able to provide a more positive interaction, but we understand there's room for improvement overall. We'd like an opportunity to discuss details of your experience further if possible - please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

February 01, 2024

Nice No issues, I was in and out in less than an hour for an oil change More

by VERMALES20
Recommend Dealer
Yes
Feb 01, 2024 -

Greenway Kia East responded

Thank you for choosing Greenway Kia East for your vehicle's service needs! We appreciate your five-star review and look forward to your next oil change. See you then!

February 01, 2024

Everything from check in to pick up car went very smooth. The staff was very helpful and very informative, seamless process. More

by avilesae
Recommend Dealer
Yes
Feb 02, 2024 -

Greenway Kia East responded

We're glad to know your experience at Greenway Kia East was smooth and informative. Our team is always here to help! Thanks for the positive feedback, we appreciate it.

January 31, 2024

The service center fit me in and repaired the car in 6 hours. Thank you More

by gdhjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt and Carlos, Joseph Mnassa
Feb 01, 2024 -

Greenway Kia East responded

Thank you for the review! We hope to see you back again at Greenway Kia East. Safe travels!

January 31, 2024

Friendly staff inside during wait in lobby No one at cashier window and once she arrived, no smile. More

by Judylyn52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Hector, 1 unknown
Feb 05, 2024 -

Greenway Kia East responded

While we're delighted to hear some members of our team offered a warm welcome, it's disappointing that others did not leave the same impression. We appreciate your honest feedback and will address it internally as we work to improve our customer service. If there are any additional details you can include, please don't hesitate to reach out. Thank you! Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 31, 2024

I always have a great experience when bringing my car in for service. I will not go anywhere else. More

by Shelldjsmom
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 31, 2024 -

Greenway Kia East responded

It's wonderful to know you continue to receive five-star service from the Greenway Kia East team! Thank you for being a loyal customer, it means the world.

January 30, 2024

Scheduling was easy. Carlos was very helpful and service was prompt. Thanks for the service! More

by megkazea
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 30, 2024 -

Greenway Kia East responded

Thank you for reviewing Carlos and Greenway Kia East! We look forward to assisting you again down the road!

January 30, 2024

Matt is always great, professional and helpful towards us Greenway kia always helps us out and seems to be caring to our needs with the car More

by charline.ruiz2017
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 30, 2024 -

Greenway Kia East responded

Hey Charline - We're glad to know that Matt and our team at Greenway Kia East have been able to assist you effectively. We appreciate your feedback, thank you for choosing us!

January 30, 2024

Quick and efficient Every thing was done on time and everybody very friendly Very professional and polite More

by doniam
Recommend Dealer
Yes
Jan 30, 2024 -

Greenway Kia East responded

Doniam, we're glad to know you found our team at Greenway Kia East friendly and professional. We always aim for efficiency! Thanks for the review!

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