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Orlando Kia East - Service Center

Orlando, FL

4.2
2,007 Reviews
Call Service Center (844) 637-1389

2,007 Reviews of Orlando Kia East - Service Center

Sort by
June 04, 2024

No communication for 2 weeks. I had to email the service manager to get a call back. More

by JULIORACEVEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Greenway Kia East responded

Hi Julio - I am sorry to see the low rating, as customer service is our priority. If you're willing, I would like to learn a bit more about your visit and see what I can do to help, so I will search for your contact information as soon as possible. Thanks, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

June 04, 2024

Great service experience keeping me informed about the status and met all expectations. I would highly recommend Greenway to all of my friends and family. More

by BRETTMYERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
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Jun 05, 2024 -

Greenway Kia East responded

Brett, we're delighted to hear you had a great service experience with us at Greenway Kia East! Thanks for recommending us to your friends and family.

June 03, 2024

Verrt satisfied with my purchase, good communication. Everything was perfect thanks to Alfredo Greenway Kia East is the best More

by deliusnalie0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Jun 03, 2024 -

Greenway Kia East responded

We're delighted to hear that Alfredo and the team at Greenway Kia East provided you with a perfect experience! Thanks for sharing your satisfaction, and enjoy your new purchase!

June 03, 2024

Fast service, good status communication. BUT ( I had a nail in the tire) they fix it. BUT they forgot to put air on the tire. 🙄 More

by Papiro747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Report | Print
Jun 03, 2024 -

Greenway Kia East responded

Thank you for sharing your experience with Greenway Kia East. We're glad to hear the service was fast and communication was good, but we apologize for missing the air in your tire. We'll address this with our team to ensure it doesn't happen again!

June 03, 2024

Not happy this last time. It cost me $ 200 to diagnose and to calibrate my sideview mirror camera for it to only work till I got in my car the next time and now will cost abo More

by MADJOY37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Greenway Kia East responded

Thank you for sharing your experience with us. I'm sorry to hear about the issues you've encountered and understand how frustrating this must be, especially given the circumstances. Please reach out directly to me so I can see if there's any way we might assist further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 03, 2024

I have been a customer for many years at this dealership and the service I received is excellent my car performance is top notch for more than 12 years. I acknowledge the expertise of the mechanics of this More

by adorno3132jd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Report | Print
Jun 03, 2024 -

Greenway Kia East responded

Thank you for being a loyal customer of Greenway Kia East! We're delighted to hear that our service and mechanics have kept your car performing at its best for over 12 years. See you down the road!

June 02, 2024

PEOPLE THERE ARE VERY NICE AND TOOK GOOD CARE OF ME JOSHUA IS AMAZING VERY KNOWLEDGEABLE More

by MALTESE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Report | Print
Jun 03, 2024 -

Greenway Kia East responded

We are glad to hear that Joshua has taken excellent care of you. Thank you for being part of the Greenway Kia East family!

June 02, 2024

Very unresponsive. I called to follow up and the phone rang for an hour and no one answered, not even the Operator. When I went to pick it up the GM said they were busy More

by afotoguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa, Jairo Paez, Ayoub Lazaar
Report | Print
Jun 03, 2024 -

Greenway Kia East responded

We apologize for the lack of responsiveness you experienced. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 02, 2024

Not prepared for the part and had to return a second time for the safety recall. More

by ARTISTICCHASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
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Jun 03, 2024 -

Greenway Kia East responded

I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 01, 2024

Horrible service. From salesman to sales manager to finance guy. All were deceitful, would say one thing (an OTD price) then come back wanting more More

by yeltnarb15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hicham Belharsa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ayoub Lazaar, Liam Baker
Report | Print
Jun 03, 2024 -

Greenway Kia East responded

We apologize for the negative experience you had with our team. It's concerning to hear about any deceitful behavior, as we strive for transparency and honesty in all dealings. We'd like to address this issue directly and make things right if possible. Please reach out at your convenience so we can discuss further. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

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