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Orlando Kia East - Service Center

Orlando, FL

4.2
1,771 Reviews
Call Service Center (844) 637-1389

1,771 Reviews of Orlando Kia East - Service Center

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February 08, 2024

Service was quick. Service was cordial, fast and professional My seat belt was fixed under warranty. More

by Cjyk
Recommend Dealer
Yes
Employees Worked With
Josh
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Feb 09, 2024 -

Greenway Kia East responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Greenway Kia East!

February 08, 2024

The first gentleman who took my car and keys was very nice. Once inside, Carlos was friendly, knowledgeable, and attentive. The quickness in which my car was serviced in was exceptional. More

by monica.aguilar
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 09, 2024 -

Greenway Kia East responded

Monica, we're glad to know that you had a positive experience with our team at Greenway Kia East, especially Carlos! We always aim for efficient and friendly service. Thanks for the review!

February 07, 2024

Good as it could be 2nd time Carlos has helped me! Matt got me in days early! More

by BLATHER2
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 07, 2024 -

Greenway Kia East responded

Thanks for choosing Greenway Kia East! We're so glad Carlos and Matt accommodated you ahead of scheduled and ensured your experience was top-tier. Happy driving!

February 07, 2024

On time and quick thank you The reminders through text and email were great and the text I received once I checked in to ask me if I needed anything else More

by mikesvalentine
Recommend Dealer
Yes
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Feb 08, 2024 -

Greenway Kia East responded

Mike, we're glad to know that our reminders and check-in process at Greenway Kia East were helpful for you. Thanks for the positive feedback!

February 06, 2024

Very good Very good job , very good people Awesome waiting room , awesome workers More

by Ibanez1965guitar
Recommend Dealer
Yes
Employees Worked With
Matt
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Feb 07, 2024 -

Greenway Kia East responded

These are all things we love to hear! Thanks for sharing your appreciation for Greenway Kia East!

February 06, 2024

Above and beyond, fast and excellent! ! Mathew was awesome and his customer service is A plus More

by Jose.mateo
Recommend Dealer
Yes
Employees Worked With
Mathew
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Feb 06, 2024 -

Greenway Kia East responded

Thank you for leaving Greenway Kia East a five-star review, Jose! We'll give kudos to Mathew for his top-notch service. Have a great rest of your day!

February 06, 2024

They did the work but I wasn't informed about or offered the complementary wash and he wasn't the most friendly More

by drobertson11
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 08, 2024 -

Greenway Kia East responded

I'm sorry to learn that your experience with us didn't meet expectations. We aim for excellent customer service and it seems we fell short this time around, especially regarding the complimentary wash offer. I'd like to discuss this further if you're open to it - please feel free to reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 04, 2024

Joshua was very helpful and knowledgeable. Service was prompt, and excellent. Felt safe and trusting of the care received . More

by NJAMES52
Recommend Dealer
Yes
Employees Worked With
Joshua
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Feb 05, 2024 -

Greenway Kia East responded

We're glad to know that Joshua and our team at Greenway Kia East were able to provide you with a prompt, excellent service. Your trust in us is greatly appreciated! Safe travels ahead!

February 04, 2024

Dealership had the vehicle for 3 days but failed to fix the issue, problem with vehicle started again a couple days after picking it up. More

by WARRIO79
Recommend Dealer
No
Employees Worked With
Joshua
Report | Print
Feb 05, 2024 -

Greenway Kia East responded

I'm sorry to read about the ongoing issue with your vehicle. It's our goal to ensure all repairs are done correctly and efficiently, so it's disappointing that this wasn't your experience. I'd like a chance to make things right - please reach out directly so I can address this situation properly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 04, 2024

Easy to schedule appts. Have to wait. Seating is comfortable and snacks and drinks available which is good. More

by SMWADE1
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 05, 2024 -

Greenway Kia East responded

We appreciate your feedback and are glad to know that scheduling appointments was easy for you, as well as the comfort of our seating area. However, we're sorry if the wait times were longer than expected. We continually strive to improve our service efficiency and would love any additional input on how we can make your next visit a 5-star experience! Feel free to reach out at any time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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