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Orlando Kia East - Service Center

Orlando, FL

4.2
1,694 Reviews
Call Service Center (844) 637-1389

1,694 Reviews of Orlando Kia East - Service Center

Sort by
November 11, 2023

Misleading and inaccurate information. Parts wasn’t put in as requested. Car came back filthy inside and out More

by saudias7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Nov 17, 2023 -

Greenway Kia East responded

I'm sorry to read about your recent experience. We strive for transparency and accuracy in all our services, so it's disappointing to learn we've fallen short of that standard with you. Additionally, returning a vehicle clean is part of our service commitment, and I apologize if this was overlooked. Please reach out directly so we can address these issues properly. Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 11, 2023

First time service for and didn't fix it. Not feeling optimistic with the mechanics. More

by RRODPR76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't work with any of them in the liat
Report | Print
Nov 17, 2023 -

Greenway Kia East responded

I'm disappointed to hear that we let you down. I want to see what we can do to make things right and work towards earning back your business. If you're interested in my help, please reach out to me at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 11, 2023

I got in and out in a timely fashion. Everyone was Knowledgeable and professional. I was comfortable in the waiting area. More

by seda9865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Report | Print
Nov 13, 2023 -

Greenway Kia East responded

We're glad to know you had a smooth and comfortable experience at Greenway Kia East. Our team always aims for efficiency while providing professional service. Thanks for the positive feedback!

November 11, 2023

They did the service of my kia sorento and forgot to put one the lock nut. More

by ELIZABETHCHAMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
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Nov 17, 2023 -

Greenway Kia East responded

Elizabeth, we strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. We hope to have the opportunity to improve your experience with us next time. Please reach out to me if I can assist you now. Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 10, 2023

I love the fact that the service was done in a good timely matter. I really appreciate that. I used to have a Toyota every time I took for service they used to take hours to complete the service More

by GASCONMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Nov 10, 2023 -

Greenway Kia East responded

We're glad to know you appreciated our timely service at Greenway Kia East! We strive for efficiency in all we do. Thanks for choosing us over your previous experiences, and we look forward to serving you again soon!

November 10, 2023

As always during the past 12 years the service was excellent every time. Joshua did a wonderful job from arrival to departure. That’s why I will always stay with Greenway KIA East. More

by VETTERUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Nov 10, 2023 -

Greenway Kia East responded

We're so glad to know that you've had consistently excellent service with us at Greenway Kia East over the past 12 years! Your kind words about Joshua's efforts are much appreciated. We look forward to seeing you again down the road!

November 10, 2023

Pretty good Not alot of hazzle, issue with vehicle was found quick and repairs for how big it was, was quick. More

by riquelmen1990
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Nov 10, 2023 -

Greenway Kia East responded

We're glad to know that our team at Greenway Kia East was able to quickly diagnose and repair your vehicle. Thanks for sharing your experience with us!

November 09, 2023

They listened to all my concerns. They tried whatever they can do to solve them. More

by Mikeru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby, Chris
Report | Print
Nov 09, 2023 -

Greenway Kia East responded

Thank you for sharing this feedback with us. The Greenway Kia East team is here to help with all of your service needs.

November 09, 2023

Buen servicio. Excelente atención por parte del agente que me atendió , me explicó cuando debería traer nuevamente mi carro More

by AL75LEBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
Report | Print
Nov 09, 2023 -

Greenway Kia East responded

Gracias por su comentario positivo sobre nuestro servicio en Greenway Kia East. Nos alegra saber que tuvo una excelente atención y quedó satisfecho con las explicaciones recibidas. Esperamos verle pronto para el próximo mantenimiento de su carro!

November 09, 2023

I came back to the sealer ship after the work was done due to they damage the seal of the panoramic roof when they work on it. Matt was supposed to talk to the manager and get back with me but unfortunate More

by GLM748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Nov 10, 2023 -

Greenway Kia East responded

I'm sorry that you have experienced this with your panoramic roof and that you haven't received more attentive communication from our team. This is not how we aim to conduct business, and I'd like to personally assist in resolving this matter for you. If I'm able to locate your contact information, I will reach out to you directly. If not, would you please reach out to me over email? Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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