Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Orlando Kia East - Service Center

Orlando, FL

4.1
752 Reviews
Call Service Center (844) 637-1389

752 Reviews of Orlando Kia East - Service Center

Sort by
May 30, 2024

They took off the paint of one of the doors while fixing it. They fixed the door which is great but they caused this damage More

by Johanna Hidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Report | Print
May 31, 2024 -

Greenway Kia East responded

Johanna, I'm truly sorry to hear about the paint issue on your door. We aim for high-quality service and it's disappointing that we fell short here. Please reach out so we can address this properly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Helpful
May 29, 2024

Experience was Great, Thank you for the ride to and from the dealership. That made life easier. More

by el68en
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Greenway Kia East responded

We're grateful to have you as a Greenway Kia East customer, El68en. Thanks for the review!

Helpful
May 29, 2024

Best adviser I’ve work with. Matt was very knowledgeable and helpful. Thank you Matt More

by BRIANMARTINEZGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Greenway Kia East responded

Here at Greenway Kia East, we are always thankful for positive feedback from our customers. Thank you for commending Matt for his standout service. See you next time!

Helpful
May 29, 2024

I was informed on what would be needed to complete the recall notice and the part was ordered and a return appointment made to complete the process which was completed successfully. More

by Psmith900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of the employee
Report | Print
May 29, 2024 -

Greenway Kia East responded

Thanks for sharing your experience! We're glad to hear that the recall process was handled smoothly and efficiently at Greenway Kia East. If you need anything else, feel free to reach out!

Helpful
May 29, 2024

words words words words words words words words words words words words words words words More

by JDELCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East!

Helpful
May 29, 2024

From the minute, I bought the car all the way through several maintenance appointments. Kia Greenway East has been fabulous! The staff is insanely, friendly, punctual, communicative. And helpful! More

by KRISTINSOL811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Greenway Kia East responded

Kristin, we're delighted to hear that you've had such a positive experience with our team at Greenway Kia East! Thanks for sharing your feedback!

Helpful
May 29, 2024

One of the doors were no closing, they fixed the problem but took of the paint from the door. I asked for the pictures taken when my car arrived to their place but they didn’t send them. Also when I bought More

by Johanna Hidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
One of the doors were no closing, they fixed the problem but took of the paint from the door. I asked for the pictures taken when my car arrived to their place but they didn’t send them. Also when I bought the car they offered me four Magic TICKETS But di
Report | Print
May 31, 2024 -

Greenway Kia East responded

Johanna, I'm sorry to hear about your experience with the door and the missing tickets. We strive for excellent customer service and it's clear we fell short here. I'd like to help resolve these issues if you could reach out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Helpful
May 29, 2024

Customer service is very bad, communication is not clear, you are charged for insignificant minor things. More

by MERK2JY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Greenway Kia East responded

We apologize for the poor customer service and unclear communication you experienced. It's important to us that our customers feel valued, and we regret any inconvenience caused by minor charges. Please reach out so we can address your concerns directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Helpful
May 29, 2024

They fixed my door but took off the paint, I asked for the pictures taken when my car arrived to their place but they didn’t send them More

by Johanna Hidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name
Report | Print
May 31, 2024 -

Greenway Kia East responded

Johanna, I'm sorry to hear about the issue with your car's paint. We aim for thorough and transparent service, so it's concerning that you didn't receive the photos as requested. Please reach out directly so we can address this matter promptly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Helpful
May 28, 2024

The service was good and all of my car servicing needs were met in one day. More

by revangem913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Greenway Kia East responded

It is great to hear that our team delivered efficient service and got you back on the road quickly. Thank you for choosing Greenway Kia East!

Helpful
1
2
3
4
...
76