Orlando Kia East - Service Center

Carlos and his team had great communication and thorough service with both of my visits service with both of my visits More

I bring my car to get the tire steams replaced on Monday. I had an appointment with Josh but he wasn't there. The girl supposedly checked me in but she didn't. I went to get some coffee and was approached by I had an appointment with Josh but he wasn't there. The girl supposedly checked me in but she didn't. I went to get some coffee and was approached by 3 people who must of thought i was a homeless man. I talked to Shelby who had no appointment for me. She called Josh and he told her that I had one. It took 4 hours to replace the stems. All while people who came in after me come in and leave while I sat there waiting. They didn't even check in with me to update me. All the while I'm being bothered by salesmen wanting me to trade in my car. More

I like Kia because they have 10 days maintenance. The day I took my car I receive good customer service The day I took my car I receive good customer service More

Super fast, excellent customer service , recommend 100% for everything jhosua was really nice about everything at the service for everything jhosua was really nice about everything at the service More

I liked our Telluride so much I went and traded my car in for a Sportage! Had a good experience with first service on both, Matt took care of me for a Sportage! Had a good experience with first service on both, Matt took care of me More

It was very good service and the politicé respectful environment. I always feel my car is in safe hands. environment. I always feel my car is in safe hands. More

Shelby is a respectful and knowledgeable employee. She answered all of my questions and concerns about my 2012 KIA Soul. She answered all of my questions and concerns about my 2012 KIA Soul. More

Comfortable waiting area with snacks; attentive service advisor who kept me informed about the progress of my work. advisor who kept me informed about the progress of my work. More

Great location, wonderful service. You are greeted and assisted as soon as you get there someone is asking if they can help. I have always had great service! You are greeted and assisted as soon as you get there someone is asking if they can help. I have always had great service! More

Customer service was horrible: Rude attitude, Nothing but excuses, Wouldn’t give updates on the status of the car, Gave general answers to my questions, Was very slow. I went there because my engine light excuses, Wouldn’t give updates on the status of the car, Gave general answers to my questions, Was very slow. I went there because my engine light was on. I made an appointment for 845 and didn’t leave until 1225. The estimated time was an hour and a half. As I asked for updates, they kept saying they had a lot of appointments currently, a lot of cars in the lot, and that my car at the two hour mark was not even seen yet. The reason for the engine light was that the gas cap needed to be replaced. The fuel door no longer has a fuel door actuator so I have to open it manually; I cannot push the fuel door (allowing the actuator to open the door) to open the door. More