Orlando Kia East - Service Center

excellent customer service I purchased a used vehicle about 10 months ago from Orlando Kia East the experience was flawless my salesman KP Jimenez was not only very professiona I purchased a used vehicle about 10 months ago from Orlando Kia East the experience was flawless my salesman KP Jimenez was not only very professional, he was patient, courteous and made my car buying experience very pleasant.. I was not surprised when I returned a few months later for an oil change to learn he was promoted to manager! Since then I have returned several times to service my vehicle and Mr Jimenez always takes the time ( even as a manager) to come and say hello. To me that is great customer service. I also would like to mention in the service dept Mr Carlos Alejo another great employee with impeccable customer service every time I have taken my vehicle for service the work is done promptly and professional. Thank you KP and Carlos for all you do! More

Oil change and recall Very happy with service it was done in a with little wait time. Customer service was great. I was happy they were able to do my oil change and recalls Very happy with service it was done in a with little wait time. Customer service was great. I was happy they were able to do my oil change and recalls in one visit I would recommend this dealership very high on sales and service department More

Trustworthy and proffesional!!! Edward has always been an asset to this Kia dealership. He gives me confidence that my vehicle is always given the right level of attention... Edward has always been an asset to this Kia dealership. He gives me confidence that my vehicle is always given the right level of attention... More

Great from start to finish I have been to other Kia dealerships that always leave a bad taste in my mouth...or just leave me plain old angry. My entire service experience was gr I have been to other Kia dealerships that always leave a bad taste in my mouth...or just leave me plain old angry. My entire service experience was great. More

Terrible The service crew were od rude . They lied and said they washed my car and they only out shine on my tires ..lol a joke . When I came to pick my car no The service crew were od rude . They lied and said they washed my car and they only out shine on my tires ..lol a joke . When I came to pick my car no one acknowledged me . Just stared at me then turned back around . I had to go behind the counter myself and get my keys . Even still no one questioned it . I could've stole a car . Smbh do better More

Great This Kia place is great customer Service nvery polite very fast excellent recommended the best very entertaining tv plus snacks said what he said will This Kia place is great customer Service nvery polite very fast excellent recommended the best very entertaining tv plus snacks said what he said will be done More

Their Service Department is not knowledgeable. I brought in my car just for an oil change. While I had it in there, I asked them about a FOB that my better half had. When she approached the vehicle I brought in my car just for an oil change. While I had it in there, I asked them about a FOB that my better half had. When she approached the vehicle after leaving it overnight, the vehicle did not recognize the FOB. The service department greeter knew nothing about what the problem was, I talked with the guy in the parts department and was told that it could be the battery going out. I replaced it and it is working well now. I also had a coupon for an oil change and the service people refused to honor it even though there was no expiration on it. They claimed that the "contract" had an expiration date on it but refused to produced it. Plus this same person kept calling me "BOSS" instead of Mr. or Sir. They have absolutely no respect for their customers. I walked out on them and will never be back!!!!! More

Service was great!!! I think the service advisor that helped me was Edward. He was incredibly kind and attentive. I appreciated that from him, made my service a pleasant e I think the service advisor that helped me was Edward. He was incredibly kind and attentive. I appreciated that from him, made my service a pleasant experience More

Stay Away I’m at my least favorite place in the world Orlando) kia East. I’m sorry I ever bought the car here I hate coming here for service. Once they get you I’m at my least favorite place in the world Orlando) kia East. I’m sorry I ever bought the car here I hate coming here for service. Once they get your money they treat you like crap. I had problems with my sensors when I first purchased the vehicle. The district manager and the manager of coarse blamed it on me and not their product district manager even said well you should’ve known about this before you bought your car to Highwood I know about a sensor problem before I bought the car. Now here I am 30,000 miles later and I’m still having sensor problem. I gave them a bad review before and nothing has changed. I came in on Saturday to get an oil change and they close at 2 o’clock. What type Service department closes at 2 o’clock on a Saturday. So now I have to take off work to get my oil changed. I purchased a maintenance agreement which basically pays nothing’s but added about 150. Dollars to my monthly payment. I tried to talk to the owner he’s Conveniently out of the country all the time. I try to talk to the finance manager always with the customer could never return the call back. So stay away do you have to buy a Kia go somewhere else.Giving them one star is giving them too much credit. Back again at my least favorite place for my last free oil change, they made a point of informing me that this is the last one, again service personnel very extremely rude. I was informed that I had for recalls, however, I only received one notice in the mail. Then I was informed it would take all day just to do the recalls. However I’m here for a 20 minute oil change that’s gonna take an hour and a half. Stay away from this dealership! !!!!!!!! More

great service Great service prompt appointment, ammentities while waiting . I was in for my 5000 service, my second time there and wasn't disappointed. Washed and v Great service prompt appointment, ammentities while waiting . I was in for my 5000 service, my second time there and wasn't disappointed. Washed and vacuumed my car as well. More