Orlando Kia East - Service Center

Brought my 2018 kia soul in for its 80k mile service. Was told it would be over 1 thousand dollars. Turns out I needed a new engine. The dealership installed the engine and got it back to me a week later Was told it would be over 1 thousand dollars. Turns out I needed a new engine. The dealership installed the engine and got it back to me a week later. The way the car was returned to me took away all the nice things I was going to say about the experience. The rear seats were folded down and dirt was in the cargo area. The bracket holding the battery in place was missing. something is moving around in the hood every time you open it and bird droppings were on the windows. A quick car wash would have been nice. Service on the vehicle was great but the presentation was bad. More

I am having a very difficult time getting my car fixed. My warranty is about to expire and I can’t get an answer to how we are going to fix my car. My warranty is about to expire and I can’t get an answer to how we are going to fix my car. More

Was a pleasant and courteous greeting upon checking in. Matt checked me in quickly and Matt checked me in quickly and More

Financial Sales Manager does not follow with the promises. I won’t be Kia customer in the future. promises. I won’t be Kia customer in the future. More

Service tech needs a customer service training. He wasn't courteous and didn't provide expectations or updates on the progress of the service He wasn't courteous and didn't provide expectations or updates on the progress of the service More

Carlos was pleasant and efficient. The work was done as expected in under the time estimated. The work was done as expected in under the time estimated. More

The dealership failed to follow-up with my financing. The salesperson(Kevin) that harassed me into financing a vehicle (suggesting I allow my current vehicle to be repossessed) is avoiding me, along, wit The salesperson(Kevin) that harassed me into financing a vehicle (suggesting I allow my current vehicle to be repossessed) is avoiding me, along, with the finance manager. They aren’t assisting with me getting a tag in which the DMV stated it was on them to do. I am riding around on a expired tag because they are avoiding the concern. I work out of state so it’s hard to go into the location. I’ve called so many times and left voice messages but to no avail. I bought a vehicle from Kia of Deland and the process was much more pleasant. They followed up and kept their word unlike Kia East. I am very disappointed. More

Me arrepiento mucho de haber comprado un vehículo en kia East. Me vendieron un vehículo dañado y lamentablemente he perdido mucho tiempo y dinero en más de 6 ocasiones que he tenido que llevar el vehículo a East. Me vendieron un vehículo dañado y lamentablemente he perdido mucho tiempo y dinero en más de 6 ocasiones que he tenido que llevar el vehículo al servicio. Lo único bueno fue la persona que me atendió, el Sr Joshua Fernández es una persona muy profesional, atento y hizo todo lo que estuvo en sus mano para poder ayudarme y representar a la empresa para la cual trabaja con altura. No recomendaría a nadie para que compre un vehículo en kia East. More

Appropiate serivice but they must improve the right explanation of the additional Shop charge ( Disposable management ) when they share their final quotation and don't get angry if their customer ask f explanation of the additional Shop charge ( Disposable management ) when they share their final quotation and don't get angry if their customer ask for it. Please change the description for something more specific and clarify to the customer in advancr More

Josh explained in detail how long it would take, why it was going to take that amount of time and took about 30 minutes less wait time then wait was anticipated. was going to take that amount of time and took about 30 minutes less wait time then wait was anticipated. More