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Orlando Kia East - Service Center

Orlando, FL

4.2
1,832 Reviews

1,832 Reviews of Orlando Kia East - Service Center

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October 05, 2024

Staff great. Car left to be picked in area where I had back out because driving parking lot was blocked. I have been other dealers where your car is nice in fro More

by MARIBEL_HUMORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Nov 15, 2024 -

Greenway Kia East responded

Maribel, I'm sorry to hear about the inconvenience with your car's pickup and the wipers. We strive for a better experience and appreciate your feedback on this matter. If you'd like to discuss further or need assistance, please feel free to reach out. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

October 05, 2024

Good service Jonatan and he’s group all ways helping me and the appointment are fast More

by LMULATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Oct 07, 2024 -

Greenway Kia East responded

Thank you for taking the time to leave Greenway Kia East a five-star review. We are pleased that Jonathan ensured your visit was quick and satisfactory.

October 04, 2024

Shelby was great but the powers above her don’t understand customer service. Kia really needs to address this issue. More

by BRENTCOBURN
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Greenway Kia East responded

Thank you for your feedback, Brent. While we're glad to hear Shelby provided great service, it's concerning that the overall experience didn't meet expectations. We appreciate your input and will certainly take it into consideration as we strive to improve our customer service standards. If you'd like to discuss this further, please feel free to reach out at any time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 03, 2024

This dealership was on point, I had a wonderful experience there.I went in for a electronic update and was on time. Miss Bishop had an answer for all my questions and she handled everything flawles More

by TCESTER1521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Greenway Kia East responded

Thank you for sharing your experience with us at Greenway Kia East! We're delighted to hear that Miss Bishop provided exceptional service and handled everything so smoothly. It's great to know our team maintained professionalism even on a busy day. We appreciate the feedback and look forward to serving you again in the future!

October 03, 2024

The services were awesome, Joshua were very knowledgeable and helpful. I was very pleased, and will choose Greenway Kia for my next service. More

by mannheimrut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Oct 03, 2024 -

Greenway Kia East responded

We're delighted to hear that Joshua provided you with awesome service at Greenway Kia East! Thank you for your kind words, and we look forward to assisting you again in the future.

October 03, 2024

Muy bueno el servicio me atendieron bien y muy rápido fue muy amable gracias por todo More

by racheroxidearmas1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
Oct 03, 2024 -

Greenway Kia East responded

Nos contenta leer esto! Muchas gracias por la confianza en nosotros para hacer el trabajo. Le enviamos un amistoso saludo desde Greenway Kia East.

October 02, 2024

Your prices are out of control. I've been a customer for years and your service has improved but your prices have gotten much worse More

by JIOJES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
Oct 04, 2024 -

Greenway Kia East responded

We appreciate your loyalty and feedback. While we're glad to hear our service has improved, we understand concerns about pricing. We're constantly evaluating our prices to ensure value for our customers, so please feel free to reach out if you'd like to discuss this further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 01, 2024

1. Told me car was available to see and showed up and no idea where car was 2. Came again next day and couldn’t test drive because car was in repair shop 3. Was told it would be a cpo car and was not 4. More

by JD
Recommend Dealer
No
Employees Worked With
Liam
Oct 04, 2024 -

Greenway Kia East responded

JD, I'm sorry to hear about your experience. It sounds like there were several miscommunications and issues that led to frustration on your end. We strive for transparency and reliability in our dealings, so it's disappointing to see we missed the mark here. If you'd like to discuss this further or have any other concerns, please reach out. Thanks, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

October 01, 2024

Great customer service, clean, good selection of cars and good pricing. Would definitely recommend to friends and family More

by omendz23
Recommend Dealer
Yes
Employees Worked With
Greg
Oct 02, 2024 -

Greenway Kia East responded

Thanks for the positive feedback! We're glad to hear you enjoyed our customer service and selection at Greenway Kia East. We appreciate your recommendation!

October 01, 2024

It was a great experience for me. Thank you for the quick service. Good day! More

by VASSILYNABRICKO
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
Oct 02, 2024 -

Greenway Kia East responded

We're delighted we could deliver an excellent experience! - Greenway Kia East Team

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