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Orlando Kia East - Service Center

Orlando, FL

4.2
1,811 Reviews

1,811 Reviews of Orlando Kia East - Service Center

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August 18, 2024

Very easy and fast service. I like how spacious everything is. I don’t like how salesmen come over to get you to buy another vehicle. Just let me sit and do my work while my car More

by VANESA.ELVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Greenway Kia East responded

Thank you for sharing your experience, Vanesa! We're glad to hear that our service team at Greenway Kia East provided fast and knowledgeable assistance. We appreciate the feedback about the sales approach and will take it into consideration.

August 17, 2024

The service manager was great but when I dropped it off they were supposed to give me a rental car. 10 days later and they said that they are having issues getting one. I had to rent a car on my own and st More

by Mocabeescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Aug 28, 2024 -

Greenway Kia East responded

It's concerning to hear about the rental car issues you experienced. We strive for seamless service and apologize for any inconvenience caused by this delay. Please reach out so we can address this situation directly and make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 17, 2024

Lack of communication. Horrible Customer service. No desire to truly service and help. Had my vehicle for almost months and returned the car to me without being completed. More

by Ginery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Aug 28, 2024 -

Greenway Kia East responded

Ginery, I'm truly sorry to hear about your experience. This is not the level of service we strive for and I apologize for any inconvenience caused. Please reach out so we can address these issues directly and make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com.

August 17, 2024

Pedro was fantastic they did a great work getting the card I loved and working a great deal More

by Humberto lazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hicham Belharsa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salah mani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : oludare Baloye, Mathew Westberg
Aug 19, 2024 -

Greenway Kia East responded

Thank you so much, Humberto! We appreciate your business here at Greenway Kia East and will make sure your kudos reach Pedro. Have a stellar day!

August 17, 2024

Good fine ok okokokok ok ok ok ok ok thx u u u u u More

by YELLOWROSES116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East!

August 17, 2024

Checked in efficiently. Completed repairs as stated. Would have enjoyed some seating outside. No food to buy during wait. More

by JEDARTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
Aug 19, 2024 -

Greenway Kia East responded

Thank you for the feedback! We're glad to hear that our team at Greenway Kia East efficiently handled your repairs. We'll take note of your suggestions regarding seating and food options. Safe travels!

August 16, 2024

Unbelievable I have been waiting more than 6 months waiting on the chrome window frames from a 2024 Kia Telluride that for the second time keep coming apart and fly away if driving more than 70 miles More

by Vivian Rosario and Victor Sierra
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Vivian, I apologize for the frustration and inconvenience you've experienced with your vehicle. This situation is certainly not up to our standards, and we understand how disappointing it must be. Please reach out so we can address this issue more thoroughly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

Aug 19, 2024 -

Vivian Rosario and Victor Sierra responded

Ok I am reaching out, how can you help us Youssef. We are here. Do the parts arrived yet? Or I am going to privately contact you to be inform that them item still on back order because there is a major demand because of the majority of this telluride have this problem? Please help us on this matter its a shame driving a car like this conditions especially when people ask me how good is this car

August 16, 2024

My 2 yr old KIA sportage have paint peeling and is getting bigger. But they are not covering it. More

by prince4medschool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Aug 19, 2024 -

Greenway Kia East responded

Thanks for leaving us this feedback. Would you get in touch with me so that we may discuss this further? Thanks! - Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 16, 2024

I've purchased several cars here from Pedro and it has always been a pleasure. He treats me like family and I will continue to buy from him and this dealership for as long as Kia continues to make great c More

by BERMUDEZ.RUBEN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salah mani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Sotolongo-coell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa, oludare Baloye
Aug 19, 2024 -

Greenway Kia East responded

Thank you for your continued trust in Pedro and the Greenway Kia East team! We're delighted to hear that each purchase has been a pleasure. Looking forward to serving you again with more great Kias!

August 15, 2024

Ran my credit multiple times on different occasions, dropped my credit score due to the hits and weren’t able to help me due to the hits. First was my income, then I get a raise and go back, then it was More

by MEAGAN_1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liam Baker
Aug 19, 2024 -

Greenway Kia East responded

Meagan, I'm very sorry for the inconvenience you've experienced. We strive for transparency and efficiency throughout the financing process, and we'd like the opportunity to discuss this further to see how we can regain your trust. Please reach out when you can. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

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