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Orlando Kia East - Service Center

Orlando, FL

4.2
1,825 Reviews

1,825 Reviews of Orlando Kia East - Service Center

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August 09, 2024

I love this dealership. They are always amazing. Gina goes above and beyond to satisfy the customer. More

by Guendoline Carrera.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Aug 12, 2024 -

Greenway Kia East responded

We are glad to hear that Gina has gone the extra mile for you. Thank you for being a valued client of Greenway Kia East!

August 09, 2024

They found the problem, fixed it, and made sure I was satisfied with everything. Shelby was great! More

by NZOLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Greenway Kia East responded

Thank you for this 5-star review of Greenway Kia East! Shelby will be delighted to receive your kudos. Have a lovely day!

August 08, 2024

Un servicio muy bueno, los empleados bien atentos y me explicaron todo en relación a mi auto Kia, mientas esperé, tome café y un snack,ahhh y agua. Gracias Kia East Colonial More

by porcelana1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Joshua Fernandez, Mathew Westberg
Aug 09, 2024 -

Greenway Kia East responded

Gracias por compartir su experiencia positiva con nosotros! En Greenway Kia East nos esforzamos por ofrecer un servicio de excelente calidad. Esperamos que tenga una gran semana!

August 08, 2024

Iderson was a huge help during the entire process. His professional demeanor gave us security when purchasing this vehicle. More

by Angela Requena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iderson Elliassaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Aug 09, 2024 -

Greenway Kia East responded

Angela, we're delighted to hear that Iderson provided such excellent service at Greenway Kia East. Thanks for sharing your experience!

August 08, 2024

My experience with service department was quite good. However, the was my third try after the computer issue. More

by verncutshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salah mani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Thank you for your patience and understanding. We're glad to hear that the service department at Greenway Kia East provided a good experience despite the initial challenges with the computer issue. We appreciate your feedback!

August 08, 2024

Just moved to Orlando and this was my first experience with Greenway East Kia. Will NOT be going back to this dealership. Had to go back three times to get issue resolved and was not resolved completely. More

by Flawards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Aug 19, 2024 -

Greenway Kia East responded

Flawards, I'm sorry to hear about your experience. We strive for complete satisfaction and it sounds like we fell short here. Please reach out so we can address this directly and make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 08, 2024

I brought my car on for a recall. Sat for a little over two hours and then was told they did not have a part they needed or it wasn’t working. Had to come back a second day. The peopl More

by kcw1963
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Thank you for sharing your experience. We apologize for the inconvenience of having to return a second day due to the part issue, but we're glad our team was friendly and professional during your visit. If there's anything more we can do or if you have further concerns, please feel free to reach out. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 08, 2024

Excellent service and great lobby area and fast service did have to wait to long on my car and they keep me posted on my car service More

by RIVERA21491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Greenway Kia East responded

Thank you for the fantastic review! We're delighted to hear that our team at Greenway Kia East provided excellent service and kept you updated throughout. We appreciate your support!

August 07, 2024

It doesn't matter what I write about a dealership in Orlando. They're all the same. More

by Damass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

If we delivered anything less than a five-star experience then I'm very sorry. I would also like to speak with you to see what I can do to make things right. Please contact me at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 07, 2024

Didn't care about my service being so bad in the service department , very disrespectful . Didn't clean the car either. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

John, I'm truly sorry to hear about your experience. This isn't the level of service we strive for and I apologize for any disrespect or oversight in cleaning your car. Please reach out so we can address this directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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