Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Orlando Kia East - Service Center

Orlando, FL

4.2
1,828 Reviews
Call Service Center (844) 637-1389

1,828 Reviews of Orlando Kia East - Service Center

Sort by
August 02, 2024

Good job, kept me updated on the status of the car repair job. Thak you More

by TAMTAMNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Greenway Kia East responded

Thank you for choosing Greenway Kia East, we appreciate your positive feedback!

August 01, 2024

Great service and Josh was excellent and I was in and out immediately thank you More

by XIOMARARIVERA0517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Report | Print
Aug 01, 2024 -

Greenway Kia East responded

It's fantastic to see your five-star review on the Greenway Kia East page! Thank you for giving a shoutout to Josh and we'll see you down the road.

August 01, 2024

Who is Joshua Fernandez? My service manager was Carlos Alejo. He was very good. I was in & out in about an hour. Less time than expected. More

by jettek2002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Greenway Kia East responded

Thank you for sharing your experience! We're glad to hear Carlos provided efficient service at Greenway Kia East. We'll make sure he gets the recognition he deserves.

August 01, 2024

To be truthful I am not overly excited about this dealership. I have had some bad experiences with the system and a few of its workers. I love my car it’s a very good vehicle, BUT!! More

by NELSONEDWINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Report | Print
Aug 02, 2024 -

Greenway Kia East responded

Nelson, we appreciate your honest feedback and are glad to hear you love your car from Greenway Kia East. I would also love the chance to discuss how we could improve for you moving forward. Please feel free to reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 01, 2024

Trying to get a hold of Joshua was a nightmare. No communication for the updates as promised. When calling the service center, everyone else but him would answer the call and never seem to be “avai More

by STEPHAN PEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
Report | Print
Aug 02, 2024 -

Greenway Kia East responded

Stephan, I apologize for the communication issues and billing confusion you experienced. This is not the level of service we aim to provide, and I'd like to help resolve this matter promptly. Please reach out at your convenience so we can discuss further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 01, 2024

Joshua was amazing! Very helpful and very friendly. Took time to explain everything and answer my questions More

by Jmjohns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Report | Print
Aug 01, 2024 -

Greenway Kia East responded

We're delighted to hear Joshua provided such helpful and friendly service at Greenway Kia East. Thanks for sharing your experience!

August 01, 2024

Joshua was very nice and helpful. Saw me right away and explained everything to me. More

by Behappy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Report | Print
Aug 01, 2024 -

Greenway Kia East responded

It was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

August 01, 2024

Look forward to to have vehicle service, love the waiting room, coffee, snack, representatives very nice, gives update, on time. Thank you More

by mbannister1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Report | Print
Aug 01, 2024 -

Greenway Kia East responded

Thank you for the kind words! We're glad to hear that our waiting room and service team at Greenway Kia East made your visit enjoyable. We look forward to seeing you again!

August 01, 2024

My vehicle has been in their service yard for almost 4 months awaiting an engine replacement. They no longer answer my phone calls or text messages requesting an update. This is beyond frustrating at thi More

by jcbree72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Report | Print
Aug 28, 2024 -

Greenway Kia East responded

I apologize for the delay and lack of communication regarding your vehicle's engine replacement. This is certainly not the level of service we aim to provide, and I'd like to step in here. Please contact me directly by email so I can get it addressed and resolve this issue as soon as possible. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 31, 2024

Second shot at entering this. Parts are not available! Give me a break. Back seat monitor. Warranty process sucks. More

by Mjcaamano666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Greenway Kia East responded

Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you've experienced with the availability of parts and the warranty process for your back seat monitor. We strive to provide a seamless experience for all our customers, and it seems we've fallen short in this instance. We're currently working to address the parts availability issue and improve our warranty process. Your feedback is invaluable in helping us make these improvements. Please reach out to our customer support team at [contact information] so we can assist you directly and work towards resolving your issue as quickly as possible. Thank you for your patience and understanding.

1
...
98
99
100
...
183