Greenway Kia North - Service Center

Very pleasant and polite service advisor - explained the process - ordered the part - rescheduled for part install. ???? process - ordered the part - rescheduled for part install. ???? More

Buen servicio y atención, son muy amables y tienen personas que hablan español que es algo muy bueno para la comunidad hispana personas que hablan español que es algo muy bueno para la comunidad hispana More

Your sales people are liars. They are fast talking hustlers. I tried to return my car after having it a wk no papers where signed I was told I couldn’t return it. There service p They are fast talking hustlers. I tried to return my car after having it a wk no papers where signed I was told I couldn’t return it. There service plan is a lie Just buy your car else where You won’t be pissed for the next 6 yrs of high car payments More

Appointments are set up and when you arrived you have to wait around 2 hours for them to get the service done. If an appointment is set up, is fair that you been seen at that time and not two hours later wait around 2 hours for them to get the service done. If an appointment is set up, is fair that you been seen at that time and not two hours later More

Started off a little rockey with our original service manager. Noah stepped in and did a great job getting things back on track. He communicated during each step and was very responsive with our question manager. Noah stepped in and did a great job getting things back on track. He communicated during each step and was very responsive with our questions or needs More

I had a good experience, Noah was helpful and courteous and quite personable. Not sure what more you want me to write I have nothing else to say. and quite personable. Not sure what more you want me to write I have nothing else to say. More

Staff is awesome during the wait. I was attended to so much. Jennifer is the most understanding and pleasant person to have problems solved. I was attended to so much. Jennifer is the most understanding and pleasant person to have problems solved. More

Please note that for the service appointment, I did have a pre-scheduled appointment. When I arrived, I was greeted by a service writer who did not introduce himself and provide his name. I told him t a pre-scheduled appointment. When I arrived, I was greeted by a service writer who did not introduce himself and provide his name. I told him that I was there for an oil change and I also want to get a quote for new tires. I was told the service would take an hour to an hour and a half to be completed. After approximately two hours, my car was not ready. And they were unable to find my service advisor. When my service advisor was confronted by the person assist me in finding my service advisor. The advisor told the other employee that they were talking on the phone and when they told him previously that he was not the service advisor. He had no idea what she was talking about. When I asked him for a status on my car, he told me all I need to do is add oil to it. I was glad to hear that they’re going to add oil when completing my oil change. Even after all the delays in my service work, I was asked again if I wanted a car wash which I initially told him yes when I dropped it off, I was an informed. It would take an additional 20 to 30 minutes for that to be done. $124 for an oil change, I would expect it to be formed in less than two hours, I would not go to this dealer for service work that can be performed at other facilities. More

Friendly and honest service, technology and knowledge of the needs of the vehicle needs. I would recommend to bring your Kia here the needs of the vehicle needs. I would recommend to bring your Kia here More

Jennifer did a nice job taking our damaged car from my wife, Tuesday March 11, but after that there was poor communication. After telling me to contact her by her cell number, her voicemail was full and wife, Tuesday March 11, but after that there was poor communication. After telling me to contact her by her cell number, her voicemail was full and she did not return my message after asking her to send me an estimate by my email for repair. She did help with the cost since we were paying out of pocket and we appreciated that. After not hearing anything for about 10 days, I contacted the dealership and was told by Noah that Jennifer was on vacation and he was taking over. That was on Monday March 24 and I visited the lot to see the damage for the first time and found my Sportage parked under an oak tree full of pollen, bird droppings and leaf debris- it was trashed. My wife also requested the windshield heat screen be placed on it while it was there and that was no put up either. Noah said the vehicle may be ready by Tuesday evening, but it wasn’t ready until Friday the 28th. I called the service department on Wednesday to check on the progress, Noah’s cell phone and it was not set up for messages. I texted him also and never heard back after Monday. I called the service department and the phone rang and rang after trying to connect with him and it hung up after about 5 minutes. Jennifer contacted my wife’s number on Thursday saying the car would be ready possibly by late Friday. When I called and asked for her with the service department, the phone rang and rang and did the same as my previous call and disconnected. Jennifer did call us Friday and said the car was ready for pickup and I told her I appreciated her reducing the price of the repair from about $7200 to 5900, part of that was that the bumper did not need replacing or painting. After I saw my vehicle trashed on your lot, I told Noah I wasn’t happy and he apologized and said it would be detailed before I picked it up. Your detailer just did a minor cleanup of the outside of the car, not the roof where pollen, lead debris and bird droppings were. There was also debris along the base of the windshield and any crack along the doors, tailgate and roof that was exposed. I saw other cars out there that were trashed similarly. My car was always garage kept. I spent 2 hours detailing it when I got home Friday evening. More