Greenway Kia West

Tony has absolutely no customer service skills. He was rude and dismissive. I had an appointment to have my recalls check which they kept my car for the day and then called at 4:30 to say they didn He was rude and dismissive. I had an appointment to have my recalls check which they kept my car for the day and then called at 4:30 to say they didn’t get to it. Not one apology or offer to reschedule. I bought my car here but will not be a repeat customer. Avoid this service department. More

Great place to get great service. Our service rep, Jessica, was wonderful and gave us a great experience Our service rep, Jessica, was wonderful and gave us a great experience More

My service tech Tony was super awesome! . I have been a customer of this location for over 5 years now and have had a few hiccups before. But recently, Greenway Kia's service department has . I have been a customer of this location for over 5 years now and have had a few hiccups before. But recently, Greenway Kia's service department has regained my undying loyalty because of Tony and his team. He worked with me to fit my service needs into my budget, offered me a payment plan and even looked into discounts that could be applied to help me out. He kept in contact with updates while my car was in service - and even expedited a follow-up that I had, so that I could be home in time for my granddaughter's school bus. Kudos to Tony! More

Very professional and fast, I really appreciate you guys for the job . I recommend this place. for the job . I recommend this place. More

Unfortunately my experience at the dealership did not go well at all. too noisy music too loud to concentrate when trying to get info on details of purchase, . I walked in prepared to purchase the Vehicle I well at all. too noisy music too loud to concentrate when trying to get info on details of purchase, . I walked in prepared to purchase the Vehicle I found in my search on the internet. I printed and gave the salesman so he had to do nothing, but give me my financing information. I was not given any paperwork of details. I was not made aware of any warranties or anything that pertain to the purchase of the vehicle, the salesman knew zero about the vehicle I was purchasing. Only paperwork I received was at my request 1 day later. Today 5 days later is when i finally got them to send me all the paperwork for the sale. Only paperwork I received that day was my registration and a receipt of the cashI paid at the cashier. I have purchased vehicles at other dealerships in my lifetime and never experienced the inexperienced as I did in this dealership, although the finance officer was very pleasant. He too had no idea I was not given any information in reference to any warranties or anything pertaining to this sale. He absolute thought the sales person had gone over any details needed before I went in to finalize the sale. The detailing of the vehicle was horrible it Literally felt greasy to the touch still dirty inside when I took the vehicle home I had to detail it on my own. I would not recommend this dealership, with all the negative experience I had and still a week later I’m still downloading all the paperwork at home from emails at my request since I received nothing not even a folder with a welcome or thank you for choosing their dealership for the purchase, in all honesty I found this vehicle myself via the Internet it had the cost on what to expect but needless to say once at the dealership that did not go as indicated on the flyer described in on the Internet. the finance person was very pleasant he to was misinformed by those who jobs are not being done correctly which I have made him aware of five days later from the date, I purchased a vehicle. I’m just now finding out exactly what it is I am paying for which once you do electric signature they just pick whatever they want. I was not given the option for warranty they decided and never mentioned it to me. , I found out five days later, they put me with a company. that charge is over $4000 for warranty. I was not given that option nor was it ever mentioned. There are so many inconsistencies to mention I’ll just leave it at that. My answer to would I ever purchase a vehicle at this establishment again the answer is a flat no after traveling close to two hours totally was not worth worth the trip. More

Service is great and the staff is friendly and helpful and they do what they can to take care of customers. and they do what they can to take care of customers. More

I enjoyed the great customer service on the phone and In store thanks when I came to pick up car no wait in and out thank you store thanks when I came to pick up car no wait in and out thank you More

Great service and great staff ! Tony has always been very helpful and professional! My car was done on time ! Tony has always been very helpful and professional! My car was done on time ! More

Jessica was very efficient and gave me a time and was right on with it. right on with it. More

I waited over three hours the waiting room was dirty the rest rooms had no toilet paper, they over snacks and it was none out the guy had them behind the glass, the water they had was hot no cold water , my rest rooms had no toilet paper, they over snacks and it was none out the guy had them behind the glass, the water they had was hot no cold water , my car is making this loud sound when you start it and it never made a sound since I’ve had it until this oil change More