On March 19, 2022 my boyfriend and I went to Greenway Kia
to buy our leased car. We had a scheduled a appointment with Ricardo Ojeda and as soon as we arrived to meet with Ricardo, we could already tell he h
to buy our leased car. We had a scheduled a appointment with Ricardo Ojeda and as soon as we arrived to meet with Ricardo, we could already tell he had an attitude. The whole entire time, he was on his phone and slouching in the chair as if we were the ones wasting his time and bothering him. Keep in mind it is his job to sell us the car and answer all of our questions. After that he gave us a paper with the cars price and additional fees. Since it was our first time buying a car we had lots of questions about the extra fees being charged. And when we asked Ricardo what theses charges are, he got extremely frustrated, when we ask him what the ARPT fees are. So we asked him if he could find out for us. Ricardo immediately sighed, got up from his chair stomping away like a 5 year old. We were so confused on his behavior, and asked if we were bothering. Then he turned around he cam charging at us and ripped the paper out of my boyfriend’s hand, and shouted “I’m not f*****g doing this anymore”,then stormed off before we could even say something. After being humiliated in front of the whole entire dealership, we went to speak to the Sales manger Mac Cumbur. And the first thing he asked us was “What did you guys do to provoke my employee”. We were so furious we tried to explain to him what just happened, but all he said “I’m sorry, but you people always act like that”. And I’m pretty sure “you people” he meant black people, which my boyfriend is black. Which made us even more furious, at this point I just wanted to to cry. So I asked Mac Cumbur if we could go to a office, somewhere more private. He refused to talk to us in private and just kept humiliating us to the entire salesfloor. After getting no where I felt so defeated, I had no choice but to go into a random private office and cry. After this whole situation to this very day the sales men who disrespected us in front of everyone, is still employed as if nothing ever happened. Never in my entire life have I ever been treated like this, all I was trying to do was buy my first car.