Greenway Kia West - Service Center

The service was fine, but their communication with customers is ABSOLUTELY TERRIBLE! My calls, texts and emails were never returned. I had to come to the shop in person to get any updates and at times customers is ABSOLUTELY TERRIBLE! My calls, texts and emails were never returned. I had to come to the shop in person to get any updates and at times I was even lied to. It took 4 months (December to April) for my problem to be solved. Everything went faster once I involved the parts department in my problem. They did in a week, what seemed impossible for the service department in 4 months. I plan to get rid of my Kia and I will never purchase another because of this experience. I NEVER want to deal with another Kia service department. More

Staff is always friendly and helpful. Comfortable chairs in the waiting room is a plus. Comfortable chairs in the waiting room is a plus. More

This is the third time I took my car in for service and Kia west is always efficient and return my car in a timely manner. When I picked up my car every thing that was done was explained to me detail by de Kia west is always efficient and return my car in a timely manner. When I picked up my car every thing that was done was explained to me detail by detail. More

Awesome service every time Friendly and professional Not a long wait and does a thorough job a long wait and does a thorough job More

Routine 5k oil change. Car wash was horrible and had to do it again. Don't include a car wash if it isn't going to be completed correctly. Car wash was horrible and had to do it again. Don't include a car wash if it isn't going to be completed correctly. More

The employees are nice and welcoming. They do what they can to get you in and out in a timely manner. Clean waiting room and bathrooms. They do what they can to get you in and out in a timely manner. Clean waiting room and bathrooms. More

Julio is the best! !! Customer service is often questioned in these times, but he exceeded expectations! !! Customer service is often questioned in these times, but he exceeded expectations! More

Courteous, efficient and professional. Took my 2023 Sportage SX Prestige for an oil change. Happy to have delt with Elizabeth. Very efficient and customer friendly. They forgot to wash the Took my 2023 Sportage SX Prestige for an oil change. Happy to have delt with Elizabeth. Very efficient and customer friendly. They forgot to wash the car though, but it was ok as I had to rush off. More

I bought my sportage ten years ago. For so many years Tony and his team services it, most excellently. He is professional and respectful. For so many years Tony and his team services it, most excellently. He is professional and respectful. More

Excellent attention, Gabriel is the best! ! And super fast service. I really happy whit them. ! And super fast service. I really happy whit them. More