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Greenway Kia West - Service Center

Orlando, FL

4.2
1,675 Reviews

1,675 Reviews of Greenway Kia West - Service Center

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February 10, 2024

Elizabeth greeted me with a warm smile and made me feel welcome. Her friendly demeanor instantly put me at ease, and I knew I was in good hands. Throughout the process, Elizabeth went out of her way to ens More

by kenyattahubbard
Recommend Dealer
Yes
Employees Worked With
Elizabeth Frye
Feb 12, 2024 -

Greenway Kia West responded

We're delighted to know that Elizabeth was able to provide you with a warm welcome and make your experience at Greenway Kia West enjoyable. It's great to see her knowledge, patience, and friendliness were appreciated! Thanks for the review.

February 10, 2024

Friendly and efficient Jessica was super friendly and professional she took care of me in an efficient way More

by moni-k-mc
Recommend Dealer
Yes
Employees Worked With
Jessica
Feb 12, 2024 -

Greenway Kia West responded

We're glad to know that Jessica provided you with friendly and efficient service at Greenway Kia West. Thanks for sharing your positive experience!

February 09, 2024

Terrible. Tech left towels in my engine and cat began over heating. Overall bad experience More

by maryannec95
Recommend Dealer
No
Employees Worked With
Tony service advisor
Feb 10, 2024 -

Greenway Kia West responded

Maryanne, I am concerned to see this feedback as this does not sound like the meticulous service we strive to offer. We take matters like this seriously, and I would like to discuss the details of your visit to ensure we improve and address any ongoing issues. Please reach out to me directly at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 09, 2024

We where waiting at a bench because my husband who is a kidney transplant patient can not be in the inside lounge. The waiting time was so reasonable. More

by ioechandi
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 12, 2024 -

Greenway Kia West responded

We're glad to know that you found the waiting time reasonable at Greenway Kia West. We always strive for our customers' comfort and satisfaction. Thanks for your review!

February 06, 2024

It was a good experience and staff were very approachable Very efficient and well mannered employees More

by AIRLINEGUY14
Recommend Dealer
Yes
Employees Worked With
Marti williams, he's awesome
Feb 06, 2024 -

Greenway Kia West responded

It's great to hear the Greenway Kia West team left a positive impression and provided excellent service. Thanks so much for sharing and leaving us a review!

February 06, 2024

Great customer service. I'm very happy with the service it was fast and the advisor had great knowledge and customer service. More

by JORGEMORALES75
Recommend Dealer
Yes
Employees Worked With
Tony V Nguyen
Feb 06, 2024 -

Greenway Kia West responded

Jorge, we're glad to know you had a great experience at Greenway Kia West. Our team always aims for fast and knowledgeable service! Thanks for your review.

February 04, 2024

Had a good and bad experience with this service at this dealership. Did a good job with the oil change but poor job with on the treatment of my wheels. Two of them got scratched up. Unprofessional. More

by MSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 04, 2024 -

MSH responded

Had a good and bad experience with the service at this dealership. Did a good job with the oil change but poor job with on the treatment of my wheels. Two of center caps got scratched up. Unprofessional

Feb 05, 2024 -

Greenway Kia West responded

I'm sorry that your recent service fell short of our 5-star standards. While it's great the oil change was completed to your satisfaction, hearing about the condition of your wheels post-service is quite concerning. Please contact me directly so that we can discuss ways in which we can address these issues and improve your experience moving forward. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 04, 2024

Very polite, explained everything to me Kept me informed during the week my car was in the shop More

by moffetbell
Recommend Dealer
Yes
Employees Worked With
Marty
Feb 05, 2024 -

Greenway Kia West responded

It's great to see your five-star review on the Greenway Kia West page! Thanks for choosing us for your service needs. Safe travels!

February 04, 2024

Exceptional customer service and knowledge of issues. I'm on my 4th KIA since 2014 from Greenway KIA West. With the high amount of miles that I put on, it's important to know that my vehicle is well t More

by jerrytrump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
Feb 05, 2024 -

Greenway Kia West responded

Jerry, we're so glad to know you've had a great experience with us at Greenway Kia West. We appreciate your loyalty and trust in our service over the years! Safe travels on all those miles ahead.

February 04, 2024

I was there for 5 and a half hours. Tried to tell me there were oil leaks but nothing has showed up under my car. Other than that it was fine. More

by abbybahama
Recommend Dealer
Yes
Feb 05, 2024 -

Greenway Kia West responded

Abby, we appreciate your patience during your visit to Greenway Kia West. We're sorry for any confusion about the oil leaks and glad that everything else was fine. Thanks for sharing your experience!

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