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Greenway Kia West - Service Center

Orlando, FL

4.2
1,692 Reviews

1,692 Reviews of Greenway Kia West - Service Center

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January 28, 2024

Nice, manager offered some refreshments The time spent there was reasonable Nice personnel Oh, had wi fi for customers More

by Linda
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jan 29, 2024 -

Greenway Kia West responded

Linda, we're glad to know you had a pleasant experience at Greenway Kia West. We always aim for customer comfort and satisfaction! Thanks for your positive feedback!

January 27, 2024

Professional and efficient Addressed my concerns and resolved issues with vehicle. Kept me updated on status of vehicle while at Kia More

by ndecaul
Recommend Dealer
Yes
Employees Worked With
Marti
Jan 28, 2024 -

Greenway Kia West responded

We're glad to know that our team at Greenway Kia West was able to address your concerns and keep you updated throughout the process. Thank you for sharing this positive feedback, it means a lot to our team!

January 27, 2024

It's was not clean looks like it was returned to me the way I gave it . Car was dirty. So I lost my trust on kia dealer people ... More

by Kennethrebello1973
Recommend Dealer
No
Jan 29, 2024 -

Greenway Kia West responded

Kenneth, I'm sincerely sorry to hear how your vehicle was returned to you. We aim for top-notch service and cleanliness is a part of that commitment. It's clear we missed the mark this time around and for that, we apologize. I would like to learn more about your experience and make it up to you. Would you please reach out to me directly so we can assist you moving forward? Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

January 26, 2024

As always, I'm very happy with them. Jessica is a very positive customer service person. Knowledgeable, respectful and very helpful. Even her manager Mark Foster is always asking if he c More

by DENIS5
Recommend Dealer
Yes
Employees Worked With
Jessica
Jan 26, 2024 -

DENIS5 responded

As always, I'm very happy with them. Jessica is a very positive customer service person. Knowledgeable, respectful and very helpful. Even her manager Mark Foster is always asking if he can help with anything. Really great service team.

Jan 27, 2024 -

Greenway Kia West responded

Denis, thank you so much for leaving Greenway Kia West a five-star review! We are thrilled that Jessica was respectful and helpful. We'll be sure to also thank Mark for his excellent service. Have a lovely rest of your day!

January 25, 2024

Julio in the Service Department at Kia West Greenway is so friendly and nice to me always. All the staff has always been wonderful to me. Thank you for the great customer service always given to me. You More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhonatan Salinas, Franco Salinas
Jan 25, 2024 -

MG responded

Julio in the Service Department at Kia West Greenway is so friendly and nice to me always. All the staff has always been wonderful to me. Thank you for the great customer service always given to me. You are the best dealership ever! Thank you and I appreciate your hard work. I hope everyone has a marvelous day.

Jan 26, 2024 -

Greenway Kia West responded

We are so glad to hear that Julio has been great to work with. We will pass along your kind words to him and the team. Thank you for being a valued customer of Greenway Kia West! Have a wonderful day!

January 25, 2024

Service staff is always professional they keep you informed. They explain the service being done and go over the pricing. I didn't have an appointment. They said they were a little slow and they were More

by flmcdarch
Recommend Dealer
Yes
Jan 26, 2024 -

Greenway Kia West responded

We're glad to know our team at Greenway Kia West was able to accommodate you and provide clear, professional service. Thanks for sharing your experience with us!

January 25, 2024

They were attentive, and they helped and the mechanic as well. I forgot his name, but he was really nice with us too, and he spoke with us. More

by IndhiraFeliciano
Recommend Dealer
Yes
Employees Worked With
Julio
Jan 26, 2024 -

Greenway Kia West responded

Indhira, we're glad to know our team at Greenway Kia West was attentive and helpful during your visit. We'll make sure the mechanic also gets your kind words!

January 24, 2024

Outstanding Service! Always great Service and prices. Everyone is very pleasant to work with. They will always go above and beyond to help you out! More

by jerrytrump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
Jan 24, 2024 -

Greenway Kia West responded

Jerry, we're delighted to know you had an outstanding service experience at Greenway Kia West! We always aim to go above and beyond for our customers - thanks for the recognition!

January 24, 2024

Wasted time. 800 for a car note is ridiculous. Wasted time when the email stated that they can get you in other vechile paying the same as current vechile More

by princesswillettetisdale
Recommend Dealer
No
Jan 29, 2024 -

Greenway Kia West responded

I'm sorry to read about your recent experience. It's important for us to provide clear and accurate information, so it's disappointing that you felt misled. I understand your frustration, but assure you we value your time and apologize for any inconvenience caused. I would like the opportunity to address this issue directly with you and see if we can find a solution together. Please reach out at your earliest convenience. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

January 24, 2024

I had an appointment at 11 I got there at 10:50 I got greeted by a gentleman he was very professional he directed me to Jessica she asked me for my purpose of my visit I told her that I need oil change a More

by younessd3031
Recommend Dealer
No
Employees Worked With
Jessica
Jan 25, 2024 -

Greenway Kia West responded

I'm sorry to read about your recent experience with us. We aim for efficiency and thoroughness in our service, so it's disappointing that we didn't meet those expectations during your visit in regard to the recall and car wash. I'd like the opportunity to discuss this further and see how we can try to make things right - please feel free to reach out at a time that suits you best. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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