Greenway Kia West - Service Center

Everyone is nice. Service is quick. Easy to make appointments. Always caught up on what my car needs. Service is quick. Easy to make appointments. Always caught up on what my car needs. More

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The representatives are very attentive, courteous and excellent customer service. Explain the type of service that was due and how long will be in the shop. excellent customer service. Explain the type of service that was due and how long will be in the shop. More

Gabriel did an excellent job, my car was ready early than expected. Great customer service too. Thanks Greenway Kia West for the service. expected. Great customer service too. Thanks Greenway Kia West for the service. More

Dropped my vehicle off for service they claimed it was a bad catalytic converter and wanted $4300. This was not the problem. I took it to another dealer and they resolved the correct problem bad catalytic converter and wanted $4300. This was not the problem. I took it to another dealer and they resolved the correct problem More

Pulling into the service department, I was met by a man who was very attentive and courteous. He took my information and referred me to a Service representative/young lady “ELIZABETH“. She also was very pr who was very attentive and courteous. He took my information and referred me to a Service representative/young lady “ELIZABETH“. She also was very professional and courteous. She processed my claim/concerns and asked me to go to the waiting room. I was told that it would take a while for my car to get service, so I had someone pick me up. Initially, my experience was not great, because I was being overcharged (according to my insurance company) for the parts & the labor/work that I needed done on my car, a KIA Soul, 2014. After very lengthy conversations with the Kia dealership, and then gaining an understanding of how the insurance works; a more comparable cost was understood, and agreed-upon: Thanks to Miss Bree! The next hurdle that I had to get over, was trying to get in contact with someone (on the phone) to get an update on the progress of my car being repaired. The system that they have in place is seriously flawed I called over 10 times, and was either sent to voicemail to leave a message.; Or the phone defaulted, and hung up on me. nevertheless, upon returning to the dealership and speaking with my service representative, ELIZABETH, she assured me that my car was repaired; charged me the fees that Miss Bree had quoted me, and thank me for my patience. Overall, I was just very happy to be able to pay a fair price to get my car repaired; and to actually get my car back on the same day, that I bought into the dealership. Again, thank you ELIZABETH and thank you Miss Bree, you two were my Sherrie’s❣️💯‼️ More

Horrible customer service! !! Only did half the maintenance on my car due to needing new tires, yet had my car for 5 1/2 HOURS! I dropped my car off at 1:30. They told me it wou !! Only did half the maintenance on my car due to needing new tires, yet had my car for 5 1/2 HOURS! I dropped my car off at 1:30. They told me it would be ready by 445, because i needed their pick up service to come pick me back up and they close at 5 for that service. I didnt get my car till 7pm!! Asked if I wanted a complimentary wash when I dropped it off, I said yes. They never even bothered to wet the car let alone wash it!! Got my oil changed, they didn't reset my dash to show that the oil was even changed changed!! And any questions that I asked about these issues they blew me off like I was bothering THEM!! This location is absolutely TRASH!!! More

The service I received on this trip was much improved, I was acknowledged when I arrived with a smile and friendly conversation. My vehicle was returned in a timely manner. But it didn't get the complimenta was acknowledged when I arrived with a smile and friendly conversation. My vehicle was returned in a timely manner. But it didn't get the complimentary wash. Tony apologized and told me to come back anytime to have that service done, this's very appreciated and I will return back on the next scheduled due date. More

Friendly and efficient service with good communication. Good availability of service slots including the weekend. Good availability of service slots including the weekend. More

Elizabeth was wonderful! Thank you for your time and patience in helping me with my car maintenance plan! Happy Holidays! Thank you for your time and patience in helping me with my car maintenance plan! Happy Holidays! More