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Greenway Kia West - Service Center

Orlando, FL

4.2
1,686 Reviews

1,686 Reviews of Greenway Kia West - Service Center

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September 30, 2024

Excellent customer service. Jessica kept us informed throughout. Issue resolved and car handles beautifully. Thank you, Greenway Kia West. More

by diana1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Greenway Kia West responded

Thank you for the kind words, Diana! We're glad to hear Jessica provided excellent service and that your car is handling beautifully. We appreciate your support at Greenway Kia West!

September 29, 2024

Worst Dealer in Orlando, the only positive point there is the Brazilian employee named Jesse, very attentive, he always gave me the mechanic's diagnosis. But in these 14 days they didn't solve the problem of More

by fcamargo.02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Sep 30, 2024 -

Greenway Kia West responded

It's disappointing to hear about your experience, but I'm glad Jesse was able to assist you. We apologize for the delay in resolving the battery issue and understand how frustrating this must be. Please reach out so we can address this matter promptly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 29, 2024

I was provided a price in writing for a service but the price was not honored. When called 2 days prior to the service date, no one could provide answers. The day before, I was told the price would be hono More

by mielle_0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 30, 2024 -

Greenway Kia West responded

Mielle, I apologize for the confusion and inconvenience you experienced. This is not the level of service we aim to provide, and I'd like to discuss this further with you to make things right. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 29, 2024

Tony in service was kind and explained everything. The upgrade was troublesome and took a lot longer than expected so he got us a rental car. Very nice man. More

by thomasandmarshataylor
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
Sep 30, 2024 -

Greenway Kia West responded

Thomas and Marsha, we're glad to hear Tony took good care of you and made sure you had a rental car during the upgrade. Thanks for choosing Greenway Kia West!

September 29, 2024

Personas muy serviciales, me explicaron todo el procedimiento que le iban a hacer al carro. More

by adrianayalacardenas9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mantenimiento, Juan Castro Rodriguez
Sep 30, 2024 -

Greenway Kia West responded

Hola Adriana! Apreciamos la confianza en Greenway Kia West para hacer el trabajo. Gracias por la reseña!

September 29, 2024

Todo súper bien todos bien atentos el señor Gabriel y Jessica son muy serviciales desde que uno llega se siente bien More

by francisco85quispe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Sep 30, 2024 -

Greenway Kia West responded

Gracias por compartir su experiencia positiva, Francis! Nos alegra saber que Gabriel y Jessica le hicieron sentir bienvenido en Greenway Kia West. Esperamos verle de nuevo pronto!

September 29, 2024

They took really good care of me and my car. The Customer Service was excellent. More

by aloredejorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in Service Department
Sep 30, 2024 -

Greenway Kia West responded

Aloredejorn, it was our pleasure to assist you. Thank you from all of us here at Greenway Kia West!

September 29, 2024

The personal that work there are very nice and responsable but need to know more about EV Cars More

by fel-14
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Foster, Ray Paz
Sep 30, 2024 -

Greenway Kia West responded

Thank you for reviewing Greenway Kia West! It was so kind of you to share your experience!

September 29, 2024

Me trataron súper bien en servicio de greenway Kia west. Elizabeth me trató excelente gracias por todo More

by mariajoseleo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danna Morantes Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Greenway Kia West responded

Maria gracias por compartir su experiencia! Nos alegra saber que Elizabeth le brindó un excelente servicio en Greenway Kia West. Estamos aquí para ayudarle siempre que lo necesite!

September 29, 2024

I'll continue to use KIA's dealership as long as people such as Tony Nguyen, service advisor, works there. He's personable with people and knowledgeable about vehicles. More

by rwebb579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Jodie
Sep 30, 2024 -

Greenway Kia West responded

Thank you for the great feedback! We're delighted to hear that Tony Nguyen provided excellent service at Greenway Kia West. We look forward to serving you in the future!

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