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Greenway Kia West - Service Center

Orlando, FL

4.2
1,675 Reviews

1,675 Reviews of Greenway Kia West - Service Center

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September 22, 2024

Great appointment Great appearance Helpful representatives! This dealership is in a great location. Friendly workers More

by Mrs. B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
Sep 23, 2024 -

Greenway Kia West responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Greenway Kia West provided a great experience. We appreciate your support and look forward to serving you again!

September 22, 2024

Jesse in the service department was awesome! His customer service skills were first-class! I am disappointed the dealership didn’t have parts in stock for a recall and now I have to come back More

by catdawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in service
Sep 23, 2024 -

Greenway Kia West responded

Thank you for the feedback! We're glad to hear Jesse provided first-class service at Greenway Kia West. We apologize for the inconvenience with the parts and appreciate your understanding.

September 22, 2024

They are true too their words They get you out in a timely manner as promised More

by SMALLS65QUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez
Sep 23, 2024 -

Greenway Kia West responded

We're thrilled to hear that our team has earned your confidence! Thank you for supporting Greenway Kia West. Until next time!

September 22, 2024

I bought my car new at another KIA dealership I took my car in forvits first free oil change and was unhappy with the customer service. I decided to come to the KIA on West colonial instead. I don't get my More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in Service
Sep 23, 2024 -

Greenway Kia West responded

Wendy, we're so happy to hear that Tony and the team at Greenway Kia West provided you with professional courtesy. Thanks for your continued trust in us since 2007!

September 21, 2024

I won’t recommend coming back to facility. Workers are very clueless and do not communicate well with customers. And labor prices are extremely high for little to know real work. Over charge f More

by TEASIAWHITY.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Sep 23, 2024 -

Greenway Kia West responded

We apologize for your experience and any frustration caused. We strive to provide clear communication and fair pricing, so it's concerning to hear this feedback. If you're willing, please reach out directly so we can address these issues further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 21, 2024

Where to begin. From arriving, being attended quickly, to signing for work to be done. Than the break Area. What's not to like! The service lady very friendly, coffe More

by Neftalyp2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel and Elizabeth
Sep 23, 2024 -

Greenway Kia West responded

Thank you for sharing your experience! We're delighted to hear that our team at Greenway Kia West provided such a welcoming and efficient service. Elizabeth, Gabriel, and the rest of the crew will be thrilled with your kind words. We look forward to serving you again!

September 21, 2024

It is so quick to make an appointment for service. I worked with Tony and he was on top of his game. He let me know things were a bit busy and would be longer than expected before I dropped the car of More

by ttlpharrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen. Maintenance Dept.
Sep 23, 2024 -

Greenway Kia West responded

We're glad to hear Tony and the team at Greenway Kia West provided you with great service! Thanks for sharing your experience.

September 21, 2024

I waited for an oil change and tire rotation for 4 hours and my advisor was very rude! More

by DLOUDER04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember my advisors name
Sep 23, 2024 -

Greenway Kia West responded

I'm sorry your oil change and tire rotation took longer than expected. We work hard to provide respectful service and ensure every customer gets back on the road efficiently, but it's clear we let you down. This feedback will be discussed with my team, and if there's anything I can do to assist you at this time, please reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 21, 2024

In and out in no time for an oil change, tire rotation and recall service on a 2024 Sportage. More

by I0SECONDS2AIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
Sep 23, 2024 -

Greenway Kia West responded

Thank you so much for the wonderful review of Greenway Kia West! We're glad to hear your maintenance and recall service went smoothly. Safe travels in your 2024 Sportage!

September 20, 2024

This experience. Service manager M. Foster rude. My 1st time speaking with him in the 1st 2mins he was rude. I drove my car to Kia for a recall 1hr Service. And 32 da More

by Marsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
Sep 21, 2024 -

Greenway Kia West responded

Marsha, I'm truly sorry to hear about your experience. This is not the level of service we strive for and I apologize for any inconvenience caused. Please reach out so we can discuss this further and find a resolution. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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