Greenway Kia of Hickory Hollow

First service Had oil changed and leak in tire repaired, problem with MPG ranging from 14 to 19 not what I was expecting. No tech on duty to see what might be causi Had oil changed and leak in tire repaired, problem with MPG ranging from 14 to 19 not what I was expecting. No tech on duty to see what might be causing the issue, they reset computer. Seemed to improve for a few days but issue us back. Paint peeling on fender joint but you can only fix it on Friday mornings. To get it fixed will cost me a days pay. If your going up provide saturday service it needs to be full service.Will go back at 5000 mile as told for next service check. More

A new 2016 Kia Sportage I bought a new 2016 Kia Sportage and the experience was great. Hal my salesman helped me a lot. I got the car I wanted at a price I can afford. I bought a new 2016 Kia Sportage and the experience was great. Hal my salesman helped me a lot. I got the car I wanted at a price I can afford. More

A Car Dealer That Cares I was very appreciative of the manner in which Kia worked with me. I left feeling that they really did the best possible to give me a good deal I was very appreciative of the manner in which Kia worked with me. I left feeling that they really did the best possible to give me a good deal More

Great Experience Hal was very nice and straight to the point. I was glad we were able to make a deal. Excellent Service and was able to meet my every need. Hal was very nice and straight to the point. I was glad we were able to make a deal. Excellent Service and was able to meet my every need. More

A VERY GOOD EXPERIENCE iT IS NOT AS GOOD AS IT USED TO BE WHEN IT WAS CARNIVAL KIA, BUT IT IS STILL VERY GOOD. AND I WANT TO COMMEND ONE OF YOUR SALES STAFF; SHON GILBERT, iT IS NOT AS GOOD AS IT USED TO BE WHEN IT WAS CARNIVAL KIA, BUT IT IS STILL VERY GOOD. AND I WANT TO COMMEND ONE OF YOUR SALES STAFF; SHON GILBERT, I WAS IN TROUBLE AFTER I HAD MAINTENANCE SERVICE AND SHON CAME TO HELP ME WHEN NO ONE ELSE DID. A VERY FINE MAN! WE WILL ASK FOR HIM IF WE BUY ANOTHER NEW KIA. More

Fun environment and good staff Came in looking for a new car, Adrian provided great customer service. Made me feel like I was his only client, even though the dealership was busy. Came in looking for a new car, Adrian provided great customer service. Made me feel like I was his only client, even though the dealership was busy. More

Some concerns The folks are very nice to deal with. However, I do have some concerns. I brought the car in for a problem that I have now had four times over a two The folks are very nice to deal with. However, I do have some concerns. I brought the car in for a problem that I have now had four times over a two year period. The last visit for this problem was in May. I also brought it in for a replacement headlamp. The service man came back to ask me which headlamp. I told him, but thought they could have just turned it on to find out. When the car was "ready", I paid for it, but when I turned it on, the check engine light was still on. A service man came out, and found that whoever had worked on it had "hooked up both vaccuum tubes lines, but had not reconnected the electrical line." Did not give me feeling of confidence overall. I do not feel assured that they have really fixed the problem. I guess it's a waiting game now. More

Warranty work They were able to find the problem and order and install the part. I was given a rental car free of charge. I was treated fairly. They were able to find the problem and order and install the part. I was given a rental car free of charge. I was treated fairly. More

"Git 'er dun" Negotiations A pleasant, yet fulfilling, new car purchase. Son-in-law test drove an Optima with a sales person, and Shon provided options and solutions that made t A pleasant, yet fulfilling, new car purchase. Son-in-law test drove an Optima with a sales person, and Shon provided options and solutions that made the deal possible. More

PLEASURABLE EXPERIENCE IT IS ALWAYS A PLEASURE TO WORK WITH THE PEOPLE AT UNIVERSAL KIA. THEY ARE ALWAYS FRIENDLY AND OUT GOING, AND EGAR TO PLEASE. MY VEHICLES ARE ALWAYS D IT IS ALWAYS A PLEASURE TO WORK WITH THE PEOPLE AT UNIVERSAL KIA. THEY ARE ALWAYS FRIENDLY AND OUT GOING, AND EGAR TO PLEASE. MY VEHICLES ARE ALWAYS DONE IN A TMELY MANOR. More