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Greenway Kia of Riverchase
Pelham, AL
567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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567 Reviews of Greenway Kia of Riverchase
January 05, 2024
Left 2023 Kia sportage for warranty on 12/28/23 with service tech Andrew. Was promised a status call the following Saturday. After not hearing any word , I called again on1/2/24, I called to inquire. A service tech Andrew. Was promised a status call the following Saturday. After not hearing any word , I called again on1/2/24, I called to inquire. After a lengthy hold time was advised that I would receive a call back. Never got call back so I called later and got voicemail. Left word for a callback. Received callback late afternoon from Chris saying that car was ready. When I went to pick up car, rang bell for service, but no one replied. An employee walked and asked if I was being waited on. I said no. He disappeared thru the employee entrance and I continued to wait. Another employee entered the desk area and asked if he could help. I said, “just trying to pick up my car”. He thumbed through papers, had me to sign and handed me the keys. I asked where is my car? He said outside somewhere. I went out but had to turn on my car alarm to find the vehicle parked between a number of other cars. Worst and most unprofessional service I have ever experienced. I purchased the car from this dealership but will go elsewhere when I need service in the future. Absolutely the most disappointing experience in recent memory! More
by Yzkgtrm
Employees Worked With
Andrew smith, Chris wodjula, Season Stockton
November 01, 2023
WORST SERVICE DEPARTMENT EVER THEY HAVE HAD MY CAR FOR ALMOST 2WEEKS NOW WONT LET ME KNOW WHAT IS GOING ON WITH IT AND WHEN I CALL TO ASK ABOUT IT THE ADVISOR CHRISTIAN WANTS TO HAVE AN ATTITUDE WELL ITS ALMOST 2WEEKS NOW WONT LET ME KNOW WHAT IS GOING ON WITH IT AND WHEN I CALL TO ASK ABOUT IT THE ADVISOR CHRISTIAN WANTS TO HAVE AN ATTITUDE WELL ITS MY CAR I AM THE CUSTOMER AND I HAVE A RIGHT TO KNOW WHAT IS HAPPENING. NOW DONT EVEN TRUST THEM TO MAKE SURE CAR IS SAFE AFTER THEY TOUCH IT CAUSE IT SEEMS IT IS BOTHERING THEM TO FIX MY CAR NOW I FEAR FOR MY SAFETY IN MY CAR AFTER THEY FIX IT CAUSE IT IS A BOTHER TO THEM. More
by HBROOKS3631
Employees Worked With
CHRISTIAN
October 23, 2023
Mr. Harvey is the reason we purchased from Riverchase Kia, we visited several Kia dealerships in the area. Highly recommend Mr. Harvey if you are shopping for a Kia. First Class Salesman. thanks Kia, we visited several Kia dealerships in the area. Highly recommend Mr. Harvey if you are shopping for a Kia. First Class Salesman. thanks again Mr. Harvey. More
by Don
Employees Worked With
Harvey Hutchinson
October 08, 2023
Always been a good place for me to take my vehicle to. Great staff and service department. Never had a bad experience with them. Bought 2 vehicles from them. Great staff and service department. Never had a bad experience with them. Bought 2 vehicles from them. More
by krissynis
Employees Worked With
Season Stockton
