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Greenway Kia of Rivergate
Madison, TN
480 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 480 reviews
October 27, 2021
Amazing work. Very friendly and knowledgeable sales Reps. No hassle great service on the vehicle they sell No hassle great service on the vehicle they sell More
by demicheal.phillips
Employees Worked With
October 23, 2021
hello i'm writing you because i have a very big problem with the purchase of my vehicle, last saturday i trade my 2018 toyota 4runner for a 2017 lexus the car had some problems i took it to kia rivergate a with the purchase of my vehicle, last saturday i trade my 2018 toyota 4runner for a 2017 lexus the car had some problems i took it to kia rivergate and they said that my work orders were not approve by the managers so i took it back then friday i received a text message from tim jackson he said to bring in my paycheck stub and he will fix the car or at least approve the work orders i said no i told him i do not have a paycheck and that i do not want to keep this lexus anymore because is not safe to drive i have 2 kids and drive everyday, he got mad and told me that i lie about my paycheck stub and that he don't want a relationship with me as a customer after that on that day i spoke with the finance company and they told me to bring the car back and that friday afternoon i lost my job due to covid they laid me off so today saturday morning i went back to kia rivergate and spoke to a really nice person and he said that i was going to get my car back (my trade 2018 toyota 4runner) after that tim jackson came to the office and scream at me and said that i was not going to get my car back i explain to him about me losing my job and he said he was going to reassign the contract and that he did not care. I do not know what else to do. I'm a single woman with 2 kids and no job and mr tim is taking advantage of that he really intimidates me. I need to know who is going to finance me so I can call them and tell them my situation. More
by patricia
Employees Worked With
tim jackson
October 12, 2021
Transferred service agreement from Greenwood Kia in Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed an alignment and tegular maintenance service. Good job! More
by janicemickle0512
Employees Worked With
October 11, 2021
Always get good service. Nice friendly people who takes care of my service needs. They have a nice waiting area. care of my service needs. They have a nice waiting area. More
by cpruitt
Employees Worked With
October 04, 2021
Service advisor was courteous and very respectful of my time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to More
by aroot002
Employees Worked With
September 28, 2021
Quick and easy service in and out less than an hour hour and 15 minutes and 15 minutes More
by dianaconcannon
Employees Worked With
September 10, 2021
I trusted this dealership to sale me a quality car. And they sold me peice of junk and won't answer the phone. Bad business move they sold me peice of junk and won't answer the phone. Bad business move More
by demondbond73
September 01, 2021
I have gotten great service any time I have had to go to the dealership. Very helpful in explaining what needs to be done and suggested maintenance the dealership. Very helpful in explaining what needs to be done and suggested maintenance More
by tanker0121
August 26, 2021
I purchased a 2017 Honda Civic from Greenway Kia Rivergate on 8/11/2021 for $25,635.73 including the extended warranty on the car. On 8/21/2021 while on a trip my A/C unit started to work intermitt Rivergate on 8/11/2021 for $25,635.73 including the extended warranty on the car. On 8/21/2021 while on a trip my A/C unit started to work intermittently. I took the vehicle to Crest Honda on 8/22/2021 and was told by them that it was not a manufacturer issue and to contact my dealer since I had just purchased the car from there. They also noted that dye had already been ran through the A/C system-someone had previously preformed diagnostics on the vehicle. They didn't even quote me for a repair-he instructed me to take it right back to the dealership. When I reached out to the Sales Manager he told me that "it was my problem" and that my extended warranty (which they informed me at the time of sale that I HAD TO PURCHASE) was only applicable 45 days after the sale. I reached out to the warranty company and they said that that soon after the sale the dealership usually fixes it. "It's not an issue that they can't fix, it's an issue that they don't want to fix". I then reached out to the Finance Manager-Timothy Jackson, to express my concern. He informed me that he'd try and "work something out" with the GM in the morning and that I needed to "calm down and they helped ME out on the deal". I ignored the crack on the windshield and the brakes needing repair when the sales person brushed me off when I mentioned it. I can't ignore the A/C going out in August in TN. IF YOU PURCHASE A USED CAR FROM HERE YOU WILL BE RESPONSIBLE FOR ANYTHING THAT GOES WRONG-EVEN IF IT'S THE DEALERSHIPS RESPONSIBILITY. THEY DO NOT STAND BY THE USED CARS THAT THEY SELL. More
by karamaerobinson
Employees Worked With
Timothy Jackson
