Greenway Kia of Rivergate - Service Center

Bought a Q-certified 2005 Mercury on Aug 13. Its headlights died Sept 3. I brought it in, and was told it needed a new lighting Module that I'd have to pay $500 for. On 9/8 I called Mr. Avery and sa headlights died Sept 3. I brought it in, and was told it needed a new lighting Module that I'd have to pay $500 for. On 9/8 I called Mr. Avery and said I expected working headlights, planned to wirte the Chamber of Commerce about my experience with him, and invited him to provide a functioning part at no cost. He said he needed to talk to his boss. I called back on 9/10, and he had no word. At close of business 9/12, still no word. I bought this "$500" part, with a lifetime warranty, priority shipping included, for $190. Avery's business card reads "I can help!!!" I guess he uses a dictionary I don't. More

Robert is very courteous and friendly. He goes that extra step to make sure the customer is satisfied with the vehicle and the services provided. step to make sure the customer is satisfied with the vehicle and the services provided. More

We are very satisfied. We were in the Madison,TN area & stopped in the KIA dealership to have our first 3,000 mile checkup & oil change. The registration was very fast & the waiting room was very comfor & stopped in the KIA dealership to have our first 3,000 mile checkup & oil change. The registration was very fast & the waiting room was very comfortable. The service man said it would be about 30 to 40 minutes & we were done & ready to go in 25 minutes... absolute best experience for an oil change ever!!! Thanks, Bob More

Robert diagnosed the problem quickly and accurately,a faulty senser. Also an oil change was needed at this time. The waiting time estimate was correct and the bill was accurate. Robert is friendly and a faulty senser. Also an oil change was needed at this time. The waiting time estimate was correct and the bill was accurate. Robert is friendly and atuned to customer expectations. Jon Zeiller More

I bought a used 08 Amani from an individual. The Amanti is still under factory warranty, so I took it to Rivergate to meet the service manager and have an oil change performed. They treated me like I had is still under factory warranty, so I took it to Rivergate to meet the service manager and have an oil change performed. They treated me like I had purchased a new vehicle from their dealership. I have been back for some warranty work and they have continued to extend to me excellent customer service. Thanks Robert and Jason. More

Unfortunately we weren't able to purchase my black 2007 Optima LX from Carnival Kia of Rivergate, but we have been fortunate enough to have it serviced there!! From the day we got it, they are they only on Optima LX from Carnival Kia of Rivergate, but we have been fortunate enough to have it serviced there!! From the day we got it, they are they only ones that have serviced it. We take it in for all oil changes and warranty services. They have always been courteous, friendly and knowledgeable. We will always take our Kia to be serviced at their Dealership....it's all about trust. I know they will treat my car like it belongs to them. People ask me all the time if I like my Kia....I tell them I LOVE my Kia. They should go to Carnival Kia and test drive one, they'll see what I'm talking about. :-) More

The personality of these guys were great. Robert pointed out everything I needed done to my vehicle and categorize its order of importance. I felt like he was concern about my pockets for the bill was going out everything I needed done to my vehicle and categorize its order of importance. I felt like he was concern about my pockets for the bill was going to be quite hefty by the time I tend to all the services my car needs. The camshaft sensor was replaced and my car is starting up beautifully. Tom pointed out that my coolant was very low but didn't see a leak. He topped it off for me and offered to keep an eye on it in case there is a bigger problem. I will be returning as soon as I can save up more money for the first thing on the list is a new timing belt:). Happily submitted, Anita H. Madison, TN More

I bought my car at Gary Mathews in Clarksville and was disrespected after the sale was complete. I call Shawn that was at the Rivergate location and talked to him about taking care of my car. He told me t disrespected after the sale was complete. I call Shawn that was at the Rivergate location and talked to him about taking care of my car. He told me to come in at my convenience. When I came in I met Rob. This was over a year ago and I no longer take my care to any other place. I drive 64 miles one way to go to Carnival Kia of Rivergate. They treat me with the up most respect and treat me like family. I had to get my 30,000 mile work up done and they had a car rented waiting on me because I had appointments that day I couldn't cancel. They are truly amazing and Ive told everyone I know here in Dickson TN about them. They are truly a great team and after Shawn left and went to Franklin I was worried but Rob still takes exceptional care of me and my car. More

I have a tight schedule and find it difficult to make appointments. It never fails that any of the Kia dealers I go to manage to fit me in and always let me know what to expect from my next visit. They appointments. It never fails that any of the Kia dealers I go to manage to fit me in and always let me know what to expect from my next visit. They go out of there way to fill my needs and I never have a complaint about the work done on my car. Thank You All, Gail Fulton More

EVERYONE at Carnival Kia of Rivergate is very friendly. It is nice to see people who do not hesitate to speak whether it is with a nod of the head, a smile, or a full "how are you." It is nice to see people who do not hesitate to speak whether it is with a nod of the head, a smile, or a full "how are you." More