Greenway Mazda - Service Center

Excellent customer service from Service Department I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert and Belter were so nice! The dealership also have nice comfortable tables and wifi where you can sit and work while waiting for your car. Highly recommend this service department! Janet T., Missouri City More

Terrible Service Experience I took my car to this dealership because I needed 3 new tires urgently and they were the only ones who could take me in right away (little did I know I took my car to this dealership because I needed 3 new tires urgently and they were the only ones who could take me in right away (little did I know the reason for that) The technician put on the new tires, balanced them, "test drove" the vehicle and sent me on my way. As soon as I was on the freeway and the speed was over 55 my car started shaking like crazy. I went back to the dealership but the technician had left, I guess he was in a hurry to leave. Also, when I reversed this strange screeching noise started coming from the car, something I never had before in the three years I have owned the car. Came back the next day and was told the balancing was not right and they rebalanced the tires. Was also told the reverse screeching had nothing to do with the work they did (even though it never happened before and whatever rebalancing they did made the noise go away) and said it must have been the dew. Well I park in a parking garage on the 4th floor and somehow the dew decided to only mess with my car the day after I took it to their dealership, but whatever.... Drove out again and the shaking was better but still there and the car felt completely different than when I got the tires changed. I took the car back to them and was told there is nothing they can do about it and the shaking was happening because the "rim was bent". I guess they wanted me to buy new rim and somehow the "bent" rim never affected the car before. Anyways, I decided to cut my loses and drove straight from there to NTB. They were able to balance the tires correctly, they also said nothing was wrong with my rim and it was not bent. Now my car feels and drives like normal again. I would not be taking my car for service to this dealership ever again if they can not even handle a simple balancing and instead of admitting the issue keep blaming circumstances and other car parts for it. I came out with more issues with my car with what I went in with and had to spend additional money getting my tires balanced which should be a basic and professional service provided when you buy new tires. More

Unprofessional, Poor, and Unorganized I did not receive good service by the service department in regards to pricing and customer service. I took my vehicle for one problem which was not f I did not receive good service by the service department in regards to pricing and customer service. I took my vehicle for one problem which was not fixed and the took car back for service hoping for a better result. I was then informed my car had been sitting in their service department for 9 days without being worked on and the part had not been order. I arrived to get my vehicle and the original quote provided by the service center had jump too almost $200 which was NOT discussed. I spoke to the manager and he appeared to be clueless on how to fix situation or keep my business. I did NOT GET an apology after spending almost a 1,000 in 14 days at this facility. I WOULD NOT recommend this place and I will not be returning to this location!!!!! More

AWESOME ! The two ladies in the service department were awesome! They Got my car in and out of there fast, hassle free! The prices are very reasonable and they The two ladies in the service department were awesome! They Got my car in and out of there fast, hassle free! The prices are very reasonable and they have great attitudes. HIGHLY RECOMMEND! More

Lack of integrity Came in for a recall fix and oil change. I had a coupon from this same dealer that offered Free Lifetime oil changes. "FREE Lifetime Oil Changes. Don' Came in for a recall fix and oil change. I had a coupon from this same dealer that offered Free Lifetime oil changes. "FREE Lifetime Oil Changes. Don't forget that as a thank you for purchasing your new Mazda from Greeneater Mazda you receive FREE Lifetime Oil Changes". Instead of honoring the coupon, both the Service Manager and the General Manager refused to recognize the offer. Instead, both blamed the previous owner and Mazda directly for having erroneously mailing out the coupon. The GM said that he did not feel obliged to honor the previous owners coupon. He also claimed that even if Mazda was responsible for the error that they would also not honor the certificate. Mazda, what do you have to say? I say "false advertising" and/or bait and switch. Is this what I can expect from Mazda and its dealers going forward? Perhaps I have bought my last Mazda. More

Unorganized Had an appointment but they took people who did not before me. What was the purpose of the appointment? Going to parkway Mazda where I purchased. Had an appointment but they took people who did not before me. What was the purpose of the appointment? Going to parkway Mazda where I purchased. More