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Greenway Nissan of Florence

Florence, AL

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rated
15 Reviews

248 Cox Creek Pkwy

Florence, AL

35630

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Showing 15 reviews

March 14, 2024

It all honestly they don't even deserve a 1 star because they had my car for a week and changed a fuse and charged me $250 and I had to call every day to find out what was going on with my car. I'm so irrit More

by Babygurlspoiledbrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ
December 02, 2022

I checked about trading my car in for a suv well i message back and forth for 3 days and got the run around so 2 nd day i messaged the lady and she said she would work on it so they closed never heard More

by Bamaguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sylvia Terrell
Dec 03, 2022 -

Bamaguy responded

Bad way for business

August 01, 2022

They insulted me on the offer for my trade-in and never even went out side to check the vehicle out... More

by jamesfrazier074
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Hays
Aug 03, 2022 -

Greenway Nissan of Florence responded

Thank you for letting us know about this. This is not the culture that we promote here at Greenway Nissan and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. If you need anything further, please don't hesitate to reach out to our General Manager, Kevin McCarthy directly via email at Kevinmccarthy@greenwayauto.com

April 14, 2022

I was welcomed to the dealership’s service department even though I was early for my appointment. Everyone from the service manager to the cashier was professional and friendly. The service was completed More

by Joann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m sorry, I forgot
Apr 15, 2022 -

Greenway Nissan of Florence responded

We are so pleased to hear about your great service experience at our dealership, Joann. If there is anything further we can do to assist you, please let us know!

March 30, 2021

A $62 oil change on an 8 year old 370Z w/ 38K miles is absolutely absurd, this is not a BMW/Mercedes dealership. Guess where I'll never go again. More

by svtloren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service department
Mar 31, 2021 -

Greenway Nissan of Florence responded

We sincerely apologize for any inconvenience. While our prices are competitive with the market, customer satisfaction is our top priority. We have passed along your review to management. If you would like to discuss your experience further, please feel free to reach out to our Service Manager, Michael Nix, at michaelnix@greenway.com. Thank you for your patience.

January 18, 2021

Shae Tucker saved the day! I walked in mostly knowing what I wanted and I stood there for about 10 min with no one greeting me. I had considered leaving and going somewhere else. Shae saw this despite w More

by Kylansdaddy22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shae Tucker
Jan 20, 2021 -

Greenway Nissan of Florence responded

Wow, that is what we love to hear! We are so pleased that Shae and our team were able to help make your experience a breeze. We appreciate your business and look forward to your next visit.

January 14, 2021

Astonishingly ineffective!!!Wife hit a deer with her Astonishingly ineffective!!! Wife hit a deer with her vehicle over the holidays and went to this dealership to get a new one. Dealership pulled the More

by Rene7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica Balentine
Jan 15, 2021 -

Greenway Nissan of Florence responded

We sincerely apologize for any inconvenience you and your wife faced during your visit. At Greenway, customer satisfaction is a top priority for us, so we would appreciate an opportunity to speak with you and discuss this matter further. Please feel free to reach out to our General Manager, Jesus Rodriguez, at Jesusrodriguez@greenway.com. Thank you for your patience.

December 30, 2020

Shae Tucker was very impressive on her knowledge of the Armada that I purchase. She went over a lot of the details of the Armada. Shae made the purchase very enjoyable . I would definitely give her the 5 More

by barryhill1959
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shae Tucker
Jan 15, 2021 -

Greenway Nissan of Florence responded

We are so glad to hear it, Shae! Thank you for taking the time to share your experience with us. We so appreciate it!

December 21, 2020

I bought a Murano two months ago , I had a Nissan Rouge I only drove around 70k miles the reason I want to a new one is because I want a one which can automatically stop when it needed. So went there told th More

by Cathyzeng.ams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony
Dec 22, 2020 -

Greenway Nissan of Florence responded

We are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to Jesus Rodriguez, General Manager, via email at Jesusrodriguez@greenway.com.

May 26, 2020

MJ WAS AWESOME SHE TOOK GOOD CARE OF MY SON. She was delight to work with. She got my son rolling in 3 hours.Thanks More

by TRESSA
Recommend Dealer
Yes
Employees Worked With
Marjorie Jackson
May 27, 2020 -

Greenway Nissan of Florence responded

Thanks for leaving Greenway Nissan of Florence a review! We're thrilled to hear that MJ helped your son into a new ride. Safe travels!

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