Greenwood Ford

Worst experience I have ever had…. My truck had 46000 miles and the motor blew up they kept the truck for over a month they wouldn’t give me a rental car. When the they got the motor in they called me an miles and the motor blew up they kept the truck for over a month they wouldn’t give me a rental car. When the they got the motor in they called me and told me the starter was out and it wasn’t covered under warranty… they charged me 500 bucks for the starter… the starter went out because the engine locked up the starter worked fine until it blew up… I will never own another Ford after this More

Pleased with service and service department. Always Pleased with service and service department. Always ready to help with all my needs on my Ford pickup. Pleased with service and service department. Always ready to help with all my needs on my Ford pickup. More

Chris provided excellent service. Far above excellent. Professional and friendly. Employees should interact like him. Professional and friendly. Employees should interact like him. More

The ability to contact service dept is difficult-often requiring 3 to 4 calls before reaching a service provider- my vehicle was in for an oil change and rotation/balancing of tires plus service for elect requiring 3 to 4 calls before reaching a service provider- my vehicle was in for an oil change and rotation/balancing of tires plus service for electronic issues which was under warranty. A part had to be ordered for the electronics issue. I had asked for regular service called "the works for $64.95 -includes the oil change and tire services referenced above. Five work days later I was called and told the navigator was ready. I glanced at bill and saw a charge of $64.98 which I believed was the "works" service-upon inspecting the bill I realized there was no oil listed on bill-checked the oil and it wasn't clean. Took car back on sept 21 and upon review by cashier learned oil change wasn't done. The charge on bill wasn't for oil change , etc but charge for finding a code number for numerical entry- appears to be unwarranted by this customer. Initially told I would have to wait two hours-I asked to see service manager but service coordinator said she would speak to him- I was told they would get to service in 20 minutes. I was probably there for an hour to 75 minutes. Personally, I expected there to be no charge as my car had been in shop 5 days and had to be returned at no fault of myself. I had to come a distance of 50 miles and time of three hours because of dealer mistake-one man's opinion. There appears to be a lack of organizational and communication in the service department. However, this is my first interaction and I hope I am wrong. I will return for future service before changing as the staff are friendly and courteous. Al Parke More

The people that helped us make a decision and close the deal were very polite and helpful. deal were very polite and helpful. More

Thanks They got me in at short notice before my vacation. They did a great job & got my car back in great time. Would definitely go back for my car work They did a great job & got my car back in great time. Would definitely go back for my car work More

Great to do Business with. Salesman was great to work Great to do Business with. Salesman was great to work with.good to program phone and showing all the features on the truck will recommend Great to do Business with. Salesman was great to work with.good to program phone and showing all the features on the truck will recommend More

I was on a time schedule to have to leave at a certain time but one of the service managers was so kind in trying to help. Thank you. time but one of the service managers was so kind in trying to help. Thank you. More

We want to Thank Brian Allison for his hard work and providing the best customer service. Thanks to Greg Dejaynes for his customer care from the sales department. Glenn Clark is the best ever manager. providing the best customer service. Thanks to Greg Dejaynes for his customer care from the sales department. Glenn Clark is the best ever manager. More

The wait for service was much to long. If I reccomended you I would tell them about the wait. I would guess you were short of help. Are you not giving car washes anymore? Several years ago used to wash you I would tell them about the wait. I would guess you were short of help. Are you not giving car washes anymore? Several years ago used to wash the car there and then you get free washes at the car wash More