Greg May Honda - Service Center

I am 76yo woman and my husband has dementia and is 81. I have been taking my Honda Accord to Greg May in Waco for several years and told them I simply needed a dependable car for groceries etc. They have b have been taking my Honda Accord to Greg May in Waco for several years and told them I simply needed a dependable car for groceries etc. They have been doing the service. March 2018 I paid $1514.38. On Oct 2018 I paid $1742.39. On June 2020 I paid 1384.49. On Feb 2021 I paid $2712.07. When I picked up car Feb and paid $2712.07 they stated chck engine light is still on but we checked it all out and it is okay, don't worry about it. We will order seat belt buckle covered by warrant and we will check it out again when you come in. Then the artic ice storm hit Texas. They were supposed to call me when order came in and never did so I finally called them. They said it was in and bring car in... I did and that is when they informed me the transmission was going out and it was not "feasible" to fix April 6, 2021. Allen said do not buy one from salvage yard you will be no better off. Do no flush transmission because more than likely it is dealing with blockage. Only thing might do is get remanufactured transmission... which would be $3000-$4000 and labor would be about $1715. Allen did not say I can order one for you. I can take care of you. I felt like they did not want my business. The Honda is 2001 so 21 years old. I bought in Abilene Texas new. Car not worth $2000. So now at my age I have car I can not use for fear it will break down on me. I wish I had been advised of this policy of car not worth it to fix BEFORE I paid $2712 in Feb 2021 or even $1586.49. I would not even rate 1 star.......... and I am sharing my story with all to warn them...............Allen and Christina are the Honda employees at Greg May Honda I talke with................ More

Appreciate Trey emailing me an estimate of the recommended service and repairs needed for my CRV. It was ready for me to pick up when they said it would be. recommended service and repairs needed for my CRV. It was ready for me to pick up when they said it would be. More

This is the only Honda dealership I have dealt with. From Lawrence Matthyss to the service department, everyone has always treated me well. Christina in the Service department took care of me and my From Lawrence Matthyss to the service department, everyone has always treated me well. Christina in the Service department took care of me and my car this visit. She was delightful to work with. Thank you. More

Amazing !! The staff is awesome. They are very helpful and always do a good job of informing me about work that needs to be done ! and always do a good job of informing me about work that needs to be done ! More

The guy was very friendly and made sure to communicate with me what needed to be done to my car. He answered my questions and was helpful. with me what needed to be done to my car. He answered my questions and was helpful. More

Would be 5 but I’m always told there is no loaner car and repair time was 3 weeks longer than originally told. Did not provide loaner car until 3 weeks into repair. This put a hardship on our dual working fa repair time was 3 weeks longer than originally told. Did not provide loaner car until 3 weeks into repair. This put a hardship on our dual working family. Trent was amazing though and this is one of the VERY few times I have been satisfied with the service at this dealership. The people are friendly, the policies make me not want to buy another car there. More

Would have given a five star rating but after the tire rotation the system indicated there was a tire low on air as I drove off the parking lot of the dealership. I had to check tire pressure when I arriv rotation the system indicated there was a tire low on air as I drove off the parking lot of the dealership. I had to check tire pressure when I arrived home. Tire pressure was where it should be. I calibrated the vehicle and all seemed well until the following day the warning light came on again. Tire pressure is where it should be on all four tires. Calibrated again and this time it seems to have worked. More

Service was great and setting up the appointment was easy and friendly. Nice waiting room. Only wish they would have been more honest about how long it would take. and friendly. Nice waiting room. Only wish they would have been more honest about how long it would take. More

It is amazing service! They helped me out with how much it was going to be at the end!! Loved it so much! Always looking out for your safety! it was going to be at the end!! Loved it so much! Always looking out for your safety! More

Greg May Honda looked at our vehicle quickly and explained the repair in detail before proceeding. We always recommend Greg May Honda for your Honda needs! explained the repair in detail before proceeding. We always recommend Greg May Honda for your Honda needs! More