Greg May Honda - Service Center

I had an unexpected repair emergency. Alan and his team continue go above and beyond to deliver fantastic affordable service. I will continue to get my car serviced w/Greg May. continue go above and beyond to deliver fantastic affordable service. I will continue to get my car serviced w/Greg May. More

I took my 6 month old car in for 3 recalls. They told me when I checked in at the dealership that it would take 4 hours to do the work, but had the work done in an hour. When I went to get the car I figured when I checked in at the dealership that it would take 4 hours to do the work, but had the work done in an hour. When I went to get the car I figured out at least part of why they cut the time, a part was dangling off the door. When I pointed out the problem, they quickly fixed it. When I drove out, my LKAS and ACC didn't work, so I returned to the dealer. Turns out a technician changed the settings and it was another quick fix. When they sent the survey, I mentioned all the issues. Their service manager called to complain about my not giving them a stellar review. He was more upset about my giving them a poor review than that they left a part dangling when they did the repair. The service manager blamed me for not knowing the technician had changed my car setting. The service manager bragged about them telling customers it would take four hours for a one hour job so they could "under promise and over deliver". Think about that. Their policy is not to know what is actually happening in their repair shop and accurately tell customers what is going on so customers could plan, but to greet customers with a lie first off. When I told Honda corporation about this, they haven't even bothered to respond. So if you take your car to Greg May Honda for repair, realize that they will start the process with a lie rather than do the hard work of knowing what is going on, that they will be more worried about you saying something bad about them than the fact that they did such a poor job that they left parts dangling off the car and that Honda corporation won't care. Buyer beware. More

As usual, the experience was great. From the person taking my information about why I was there to the mechanics making sure my tires were just right, the experience was great. Everyone that was involv taking my information about why I was there to the mechanics making sure my tires were just right, the experience was great. Everyone that was involved did their job well and with respect. More

Please wear masks. I won’t be returning to this dealership because of the lack of mask wearing by employees. I did not see any evidence of social distancing which made it worse. You should tell cus dealership because of the lack of mask wearing by employees. I did not see any evidence of social distancing which made it worse. You should tell customers that you are compromising their health BEFORE they show up. Thanks for helping covid hurt our community and country even more. More

Super friendly and professional staff. I got a great deal on my Pilot. I plan on buying my next car there as well. The Service Department is friendly, knowledgeable, and completed the work in a quickly and on my Pilot. I plan on buying my next car there as well. The Service Department is friendly, knowledgeable, and completed the work in a quickly and efficiently. Great customer service. More

Quick in & out and repost of "needed" items to be done. Christina was super helpful and told me what needed to be done. Thank You Christina was super helpful and told me what needed to be done. Thank You More

Vacuum & wash not done even after dealer called to pickup I asked about it and was told it would be done by time I got there. Also had to get mgr to find service techs when I went to pick up my car - many p I asked about it and was told it would be done by time I got there. Also had to get mgr to find service techs when I went to pick up my car - many people online waiting More

Made an appointment via Honda app online for 4 warranty service recalls. Only 3 of 4 parts in stock. Did not have my appointment booked service recalls. Only 3 of 4 parts in stock. Did not have my appointment booked More

After I got my car back I discovered a good size chip out of my paint on the hood. Don’t believe it was there when I took my vehicle in. of my paint on the hood. Don’t believe it was there when I took my vehicle in. More

We have 2019 Ridgeline which suffered from extreme hood waffling. The first recall repair didn’t work so Alan (Allen) got a replacement approved, got it in, got it painted and did the recall repair just waffling. The first recall repair didn’t work so Alan (Allen) got a replacement approved, got it in, got it painted and did the recall repair just to be sure. We took a hundred mile round trip today, passed and met semis a mobile home’s moving, not even a whisper of movement. We think Alan is the best! He tackled the problem, got it fixed and was pleasant in all phases. More