Greg May Honda - Service Center

The service on my Honda was great and timely. they always go a great Job and keep me posted if there are any issues. Service area is clean and bright go a great Job and keep me posted if there are any issues. Service area is clean and bright More

I trust this dealership to give me the best service at the most reasonable price. The service was done in a timely manner and they were able to throw in a detailed car wash. Thank goodness for Greg May the most reasonable price. The service was done in a timely manner and they were able to throw in a detailed car wash. Thank goodness for Greg May Honda! More

The service I received at Greg May Honda was excellent. The service manager answered all of my questions about the recall work that was being done on my car. The service manager answered all of my questions about the recall work that was being done on my car. More

The worst repair service/dealership experience I've ever had, by far. My service repair technician (Allan Hale) and the others in the service department lacked integrity and transparency in their dealings w had, by far. My service repair technician (Allan Hale) and the others in the service department lacked integrity and transparency in their dealings with me, regarding extra charges and their handling of the repair. They attempted to charge my insurance for a rental car for a loaner vehicle that they told me was a dealership "courtesy" (Someone called this an attempt to make a fraudulent charges although I won't). Despite state and local city mandates to wear masks in Waco, Texas due to the rising number of COVID cases (and deaths) in Texas when my service was done, the dealership employees were not wearing masks inside and there a sign explaining why they didn't need to ("no one knows if masks help protect regarding COVID" and if you have mental or physical health issues you don't have to wear a mask). I directly told the repair tech (Allan) that I needed things to be handled with special care and my vehicle sanitized and then left with noone in the vehicle overnight due to helping my 97 yr old grandma - he did not do any of what he said he would and simple things I requested in this regard, and charged me for a special covid sanitizing and then had people in the care afterwards. This experience was beyond frustrating in a very frustrating and stressful time. I attempted to speak with both the general manager (Kyle Binner) three times and the owner (Greg May) regarding my terrible experience (that cost me over $2900 with $2400 of that being in labor on a brand new car bought two months prior) Neither the GM nor the owner had the time nor care to call me back. If you are able to go elsewhere please do - do not go to this dealership for service or to buy a car (I looked into that at Greg May as well) - my takeaway is that $$$$ is their highest priority and the customer's needs or concerns simply are not that important. More

Made my appointment, Honda got right on it(car Made my appointment, Honda got right on it (car inspection) when I arrived at appointed time 1330, I was out of there about 1415. Oh, the SERVICE D Made my appointment, Honda got right on it (car inspection) when I arrived at appointed time 1330, I was out of there about 1415. Oh, the SERVICE DEPARTMENT was very FRIENDLY. More

Had an appointment for recall service, it was completed quickly as promised, professionally and audio navigation system working fine, Asked a few service related questions and was able to get immediate ans quickly as promised, professionally and audio navigation system working fine, Asked a few service related questions and was able to get immediate answers. More

Greg May Honda Service Department is my choice for the maintenance of my aged vehicle. I can count on them to keep my car running. maintenance of my aged vehicle. I can count on them to keep my car running. More

I appreciated Trent Fedro’s courtesy, the luxury and safety of not having to drive my vehicle to the dealer, the reassurance that all was well, The sanitizing, and the information about all that I would safety of not having to drive my vehicle to the dealer, the reassurance that all was well, The sanitizing, and the information about all that I would need to do in the future! Well done Trent And the Greg May service team! More

I was disappointed that no one was wearing a mask in the service area when it is mandated by the state. Whether we agree or not, no other business I have been in the last few months does no one wear a mask. service area when it is mandated by the state. Whether we agree or not, no other business I have been in the last few months does no one wear a mask. More

I got I got there early and they were very friendly got me out of there as fast and the job was done promptly got my car back me out of there as fast and the job was done promptly got my car back More