Greg May Honda - Service Center

Service Department cannot be trusted Took our vehicle in for a 'clunk' sound coming from the right REAR. Despite our vehicle clearly still under warranty, they wanted to do a very expensi Took our vehicle in for a 'clunk' sound coming from the right REAR. Despite our vehicle clearly still under warranty, they wanted to do a very expensive repair to the FRONT suspension which included an alignment. Upon receiving the 'status report' phone call I asked many questions receiving answers which made little sense, being strongly defended as that's what the mechanic found when it was on the rack. I declined the repair, getting a second opinion from an independent shop who confirmed that was not the issue. They could not pin point the repair, stating I needed to return to the dealer and have them correctly identify the issue, getting it repaired UNDER WARRANTY. Returned to Greg May Honda wanting to know why their 'recommended' repair was not covered by the warranty. After receiving a BS explanation, where assumptions were flowing to justify their incorrect assessment, was eventually assisted by Service Manager Trent Fedro. He was very friendly & helpful, to include going on a test drive verifying the clunk sound. Bottom line, a correct repair was completed under warranty . . . but it should NOT have required so much work on my part after receiving a very obvious incorrect diagnosis! More

Excellent quality service given in a professional manner Excellent quality service given in a professional and timely manner. The service was done in an expert manner with friendliness and care. I would high Excellent quality service given in a professional and timely manner. The service was done in an expert manner with friendliness and care. I would highly recommend their service department. More

Oil Change I was immediately greeted by a service rep. My info was quickly available on the computer. The waiting area was much more comfortable with the chair I was immediately greeted by a service rep. My info was quickly available on the computer. The waiting area was much more comfortable with the chairs instead of the couches that are difficult to get up from. More

Everyone was friendly and helpful. I did feel that I was there longer than I expected for them to locate the hole in the tire. It was over an hour wait before I went back to question the time and they had there longer than I expected for them to locate the hole in the tire. It was over an hour wait before I went back to question the time and they had not yet taken the tire off to locate the hole so I was there 2 hours for them to plug a hole in my tire. Also, there were only 2 people waiting when I arrived. More

I like how easy it is to make an appointment to get my car serviced the service department personnel are friendly, and the actual service to my vehicle was done in a timely manner car serviced the service department personnel are friendly, and the actual service to my vehicle was done in a timely manner More

Awesome Service Center I SO appreciate the personnel at Greg May Honda. The Honda team has kept my Honda running through thousands of miles, making me feel confident I will I SO appreciate the personnel at Greg May Honda. The Honda team has kept my Honda running through thousands of miles, making me feel confident I will reach my destination safely with peace of mind and heart. Kudos to the entire team. More

Everyone was nice and polite. Everything was broken down to where I could understand it, also It was a very easy process I will be coming back. to where I could understand it, also It was a very easy process I will be coming back. More

Quick and great service. I have been using this dealership for my purchases and service. They have always been great about their service and friendliness. It is like seeing I have been using this dealership for my purchases and service. They have always been great about their service and friendliness. It is like seeing old friends when I visit the dealership. The service was quick and a great price. More

Prompt courteous service Appreciate the ability to go online to schedule service. The waiting area is always clean and refreshments are provided while you wait. If you have a Appreciate the ability to go online to schedule service. The waiting area is always clean and refreshments are provided while you wait. If you have a question a representative is always willing to take a moment to listen. More

I enjoy taking my car in for servicing everyone is so nice&patient explaining what they have found& they don’t mind when I call my husband &they tell him their recommendations also waiting area is nice nice&patient explaining what they have found& they don’t mind when I call my husband &they tell him their recommendations also waiting area is nice More