Greg May Honda - Service Center

Everyone was great! Friendly! Very helpful! Dalton Turner is the man!! He helped find my new vehicle and made it work out!! Friendly! Very helpful! Dalton Turner is the man!! He helped find my new vehicle and made it work out!! More

I had no idea it would take all day. Ruined my one day off. The waiting area is tiny, and the chairs are very uncomfortable. Plus, I've only been to service centers that greet customers Ruined my one day off. The waiting area is tiny, and the chairs are very uncomfortable. Plus, I've only been to service centers that greet customers at their car, which made this one confusing and even more time consuming. I would rather go outside of Honda or travel far outside of Waco. More

The staff was amazing. as per usual. The wait time was cool The popcorn was delicious as per usual. The wait time was cool The popcorn was delicious More

I scheduled my appointment online, which is my usual way of getting maintenance done on my car (just oil change and tire rotation). This time when I walked in I was promptly notified I am not able to stay i of getting maintenance done on my car (just oil change and tire rotation). This time when I walked in I was promptly notified I am not able to stay in the waiting area, which is what I typically did. The staff member offered me a ride in the shuttle, but I live too far away and didn’t have a ride otherwise so I told them I would be sitting in the lobby. I was able to locate a ride after sitting for about an hour. When I spoke with a staff member in regards to my car, oil was changed but they refused to rotate tires because “there was not a point in it” because my tires would need to be replaced “soon”. I asked them twice to rotate before they agreed. Needless to say, I like my Honda but I will not be returning to the dealership for maintenance. Thankfully, there is now a message online stating customers will need to have a ride if the appointment is scheduled online so hopefully this will change. However per staff, if you call and make an appointment then you are able to wait in the lobby. More

Went in for a key battery replacement that turned into a two hours ordeal. Got a new key but old key still not working right. two hours ordeal. Got a new key but old key still not working right. More

Greg May Honda service appointments are usually quick and convenient with helpful service agents in a pleasant environment. convenient with helpful service agents in a pleasant environment. More

David in the Service-Parts Department was amazing. He was vey helpful and knowledgeable. He also was able to work around my schedule to get our car repaired. He was vey helpful and knowledgeable. He also was able to work around my schedule to get our car repaired. More

It was very good the customer service was very helpful and kind and for it done very fast. and kind and for it done very fast. More

They were helpful and good service I recommend to everybody I don’t know so thank you everybody I don’t know so thank you More

My service agent was very nice and helped me use my loyalty points. Also appreciated the popcorn snack! loyalty points. Also appreciated the popcorn snack! More