Gregory Hyundai

Once we figured out my extended warranty, the service team could not have been better or nicer. My vehicle required extensive repairs and although parts took a long time, Nikko kept me updated along the team could not have been better or nicer. My vehicle required extensive repairs and although parts took a long time, Nikko kept me updated along the way. Shout out to Chris who was awesome in helping with the extended warranty confusion. Without his understanding, I would have been up a creek. I highly recommend this dealership service team. They went over and above and I am so grateful. More

There is not much i can say about the service center1 Its a NEW center build about one yer ago! Looking pretty GOOD. a NEW center build about one yer ago! Looking pretty GOOD. More

I've been service my car many times at Gregory Hyundai, the first time I had such a beautiful experience from David Taylor. He's very kind and understanding. He made sure I got drop up and picked up on tim the first time I had such a beautiful experience from David Taylor. He's very kind and understanding. He made sure I got drop up and picked up on time. More

Randall was very professional and courteous working with us. He also provided a no-pressure buying experience. us. He also provided a no-pressure buying experience. More

I was disappointed in the experience at Gregory Hyundai for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then cal for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then called and made the appointment. 2) The service technician, Matthew, was kind and thoughtful. He was not a great communicator, however. I was not texted a link to connect with him if I had concerns, which happens most times when I take a vehicle in for service. I was going to walk for lunch and wanted to get an estimate for the repair. I was not able to connect with Matthew since I did not have the number. By the time I got to the service desk, he had left for lunch. 3) This is the most alarming. The prices for each repair are twice or three times as much as I was expecting. I have never paid so much for routine service and I will not be returning. We recently moved to IL from AZ and the price comparison is embarrassing. The dealership has increased prices to take advantage of consumers and it is very disappointing. 4) Matthew's understanding of my vehicle's pre-paid service was surprisingly poor. He said the oil change would be covered and then returned to say that it was not. It felt like a real bait and switch, whether it was intentional or not. 5) I ended up just getting a simple oil change and it still took over 2 hours. Unless you can guarantee the prices will be greatly reduced, I will not be returning to this location. More

Kandice really showed me what service means! She listen to my concerns about past service repairs; and addressed on my behalf my brakes situation more than once with the service manager. Throug She listen to my concerns about past service repairs; and addressed on my behalf my brakes situation more than once with the service manager. Through her commitment to provide excellent customer service my brake situation was rectified. As a loyal Gregory Hyundai customer, who has purchased my last two cars and had all my service needs completed by this dealership; I now feel confident moving forward to continue having my car serviced here. More

I was disappointed in the experience at Gregory Hyundai for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then cal for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then called and made the appointment. 2) The service technician, Matthew, was kind and thoughtful. He was not a great communicator, however. I was not texted a link to connect with him if I had concerns, which happens most times when I take a vehicle in for service. I was going to walk for lunch and wanted to get an estimate for the repair. I was not able to connect with Matthew since I did not have the number. By the time I got to the service desk, he had left for lunch. 3) This is the most alarming. The prices for each repair are twice or three times as much as I was expecting. I have never paid so much for routine service and I will not be returning. We recently moved to IL from AZ and the price comparison is embarrassing. The dealership has increased prices to take advantage of consumers and it is very disappointing. 4) Matthew's understanding of my vehicle's pre-paid service was surprisingly poor. He said the oil change would be covered and then returned to say that it was not. It felt like a real bait and switch, whether it was intentional or not. 5) I ended up just getting a simple oil change and it still took over 2 hours. Unless you can guarantee the prices will be greatly reduced, I will not be returning to this location. More

Matt, from the Service Department, was just what I expected from a good service guy. He welcomed me back, we discussed my car issue and he checked me in. Very communicative, informative and professi expected from a good service guy. He welcomed me back, we discussed my car issue and he checked me in. Very communicative, informative and professional. He mentioned my repair wod take longer than expected and suggested a shuttle, which I thought was a good idea. Wow...great customer service. He checked all the boxes. Jayden drive me home and picked me up. He also was professional and very courteous. He made sure I was comfortable. A pleasure to ride with. If I had a company, I'd hire these two guys in an instant. (I do not know who Phil King is in the service department so I gave him a 1-star..not a rating) More

Josh was wonderful and very knowledgeable. Couldn’t have asked for a better experience. Thank you! Couldn’t have asked for a better experience. Thank you! More

Kandice was very attentive and took care of me very quickly. My car was fixed and everything is fine now quickly. My car was fixed and everything is fine now More