Grieco Acura

The Best service yet! I found my perfect car, except it was too far for a test drive. After confirming that it was available, my husband put me on the next flight out. I found my perfect car, except it was too far for a test drive. After confirming that it was available, my husband put me on the next flight out. Derek picked me up at the airport IN THE CAR! I was so excited. It was love at first sight with this little Beetle. It was clean, detailed inside and out. I could have sworn the headlight “winked” at me as it drove up to the curb. Derek was completely knowledgeable about the details of the vehicle. He showed patience, with my never ending interrogation of the process. We went over all past maintenance services to ensure that the car had been properly maintained. Very professional. We have purchased many new cars over the years and expect a certain level of service but Derek at Grieco Acura took service to another level. It was personable and he showed genuine care making sure that all of my concerns were adequately addressed. This included the shipping process, ensuring that mine was the best experience possible. My car was delivered on time and in great condition. Hats off to Derek and Grieco Acura. More

Derek at this dealership went above and beyond. My wife and I were looking for a very specific car the day we walked in. Unfortunately the one of the lot was sold the night before. Derek took my in My wife and I were looking for a very specific car the day we walked in. Unfortunately the one of the lot was sold the night before. Derek took my information and a fee days later called me before the car was even ready to let me know my dream car was on the lot for a possible trade in! Within 3 days I drove off the lot with that car because he knew how much we wanted it. Went above and beyond to keep my number in case it pulled up! 10/10 would send anyone to Derek! More

I went to Greico Acura because I’d purchased my last two vehicles from them, and both times it was a great experience. This time, the salesperson didn’t know the car she was trying to sell us, she lied blat vehicles from them, and both times it was a great experience. This time, the salesperson didn’t know the car she was trying to sell us, she lied blatantly about the interest rate, and selling a car seemed like a game to her. When buying a car, one expects courtesy, honesty, and follow through. This experience was not that. I am still waiting for my registration, over two weeks later, and when I called about it, the same salesperson told me she would get some information and call me back the same day. She did not. I called the sales manager, who did not call me back, so I called again, the next day. I got a return call that afternoon. He offered an insincere apology, and told me to call him personally should I have more issues. My overall experience with this dealership is diametrically opposite to those I’ve had previously. This time, the staff lied, and they seemed to have no interest in making me happy, rather than, it was all about making a sale. I will be driving to Acura in Warwick for all my car’s maintenance, and they will probably get my business when I trade in the vehicle for the next. One thing is for sure, I am done with Greico Acura. More

DO NOT, I repeat DO NOT drive from a long distance to test drive a car here... because good chance is it will NOT be available. Yesterday afternoon (Sunday), I messaged them about the availability of a c test drive a car here... because good chance is it will NOT be available. Yesterday afternoon (Sunday), I messaged them about the availability of a car. The online sales associate (Ashley Adams) confirmed it was available and scheduled me for a test drive at 10am Monday when the sales floor first opens. I specifically told her to let me know if it sells so I don't waste a trip there. This morning (Monday) I get not one but two calls from Mike at the dealership to confirm I am still coming in... his second call was when I was literally 3 minutes from getting to the dealership. I get there at 9:57am and go inside to get the test drive under way... a sales associate goes to get the key fob and comes back a few minutes later to tell me the car was actually sold, How on earth is the communication at this dealership so bad!?!? I drove 45 minutes with SAME DAY reassurance that the car was available and in fact, it wasn't. Stay far away from this dealership and do business with one who can communicate well. More

I recently encountered a tragic unexpected repair on my car. Greg in service showed true empathy and helped me out with pricing and a loaner car. He seemed to be there on his own time to make sure all car. Greg in service showed true empathy and helped me out with pricing and a loaner car. He seemed to be there on his own time to make sure all customers were attended to also. Greg made the tragic news for me a little better, explaining the details of the cars situation and making sure I had a car to drive while other issues with car was being attended to and had to stay at dealership. Thank you Greg for doing all you could with me and was much appreciated. More

Adrian and Nathalie were truly exceptional! From the moment we walked in, they were both welcoming and incredibly friendly. My husband and I came in searching for something specific, and Adrian From the moment we walked in, they were both welcoming and incredibly friendly. My husband and I came in searching for something specific, and Adrian not only helped us find it, but he went above and beyond. He was patient, taking the time to explore all our options with us. Once we made our decision, the handoff to Nathalie was seamless. She was a joy to work with, making what could have been a long process—especially with children in tow—so much smoother. We really appreciated their professionalism and warmth throughout the entire experience! More

Very disappointed and dissatisfied with Sales staff. Let us down and didn’t care about sale. We were misled and never completed our purchase due to this. No one even followed up with us after. Let us down and didn’t care about sale. We were misled and never completed our purchase due to this. No one even followed up with us after. More

Adrian was my salesperson and he was so wonderful to work with. And my finance manager, Nathalie, made the whole experience seamless. Both Nathalie and Adrian were very patient and conducted themselves very with. And my finance manager, Nathalie, made the whole experience seamless. Both Nathalie and Adrian were very patient and conducted themselves very professionally. Wish every car purchase experience were this smooth! Job well done! More

Beware of Grieco Acura – Deceptive Sales Practices & Lack of Accountability I purchased a vehicle from Grieco Acura in Seekonk, MA, on November 16, 2023, and had a terrible experience with their finance d of Accountability I purchased a vehicle from Grieco Acura in Seekonk, MA, on November 16, 2023, and had a terrible experience with their finance department and customer service. Here’s what happened: 🔹 Unauthorized Charges Added to My Loan I specifically requested only GAP insurance, but later discovered that nearly $5,000 in additional charges (including a warranty and key protection) were added to my financing without my knowledge or consent. They used an electronic tap-to-sign system, which did not allow me to manually approve or decline these charges. 🔹 Missing & Altered Documents When I reviewed my paperwork, I realized that Page 2 of my contract, which should have detailed the breakdown of charges, was missing. I also have proof that my actual signature does not match the electronic signature used, raising concerns about how these add-ons were processed. 🔹 Sketchy Handling of a Refund Attempt When I went back to the dealership to dispute the charges, they initially offered only a prorated refund (which I refused because I never agreed to these charges in the first place). Even worse, when they tried to process the refund, they handed me a document that contained another customer’s personal information, then whited out the other person’s details and tried to get me to sign over it. 🔹 Now They’re Avoiding Answering in Writing I filed a BBB complaint, and instead of responding to my direct questions, they asked me to call them—which I refused, because I want everything documented. When I told them to respond in writing, they read my message but never replied. 🚨 Final Warning to Others If you are buying a car from Grieco Acura, be very careful with your financing paperwork. Check every page before signing, because they may slip in charges without telling you. If you have already purchased a car from them, review your contract to make sure nothing extra was added without your approval. I am escalating my complaint to the Massachusetts Attorney General and the Consumer Financial Protection Bureau (CFPB) to hold them accountable for deceptive business practices and mishandling of customer records. If you’ve had a similar experience, speak up! This type of shady behavior needs to be exposed. More