Back

Grieco Ford of Delray Beach

Delray Beach, FL

2.9
168 Reviews

2501 S Federal Hwy

Delray Beach, FL

33483

Directions

By Type

Showing 168 reviews

June 22, 2020

Once again the dealership listed a vehicle for sale at a great price only to pull it at the last minute and try to place you in a vehicle at nearly twice the price after reading the reviews on cars.com seem More

by DISAPPOINTED
Recommend Dealer
No
Employees Worked With
internet Chad
Jun 23, 2020 -

Grieco Ford of Delray Beach responded

Thank you for taking the time to share your sales experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. Should you wish to discuss, please reach out to Carmela Moran, Customer Relations Manager, via email at cmoran@griecocars.com.

June 14, 2020

I had the pleasure of having Bervans as my sales rep. He was very professional, patient, and quite knowledgeable. Thanks Bervans... I am thrilled with my 2020 Escape. Will tell my friends to visit you when More

by speedee91
Recommend Dealer
Yes
Employees Worked With
Bervans
Jun 17, 2020 -

Grieco Ford of Delray Beach responded

You are absolutely welcome, we are so happy Bervans could help make your experience a breeze. Congrats on your new 2020 Escape!!! Please let us know if you need any further assistance!

March 26, 2020

Kenny was my sales repHe was polite and straight Kenny was my sales rep He was polite and straight forward with no run arounds with anything. I’d recommend him to anybody. Good dealership. More

by ...
Recommend Dealer
Yes
Employees Worked With
Kenny
Mar 27, 2020 -

Grieco Ford of Delray Beach responded

Wow, that is what we love to hear! Thank you for the kind words. Your recommendation means the world to us.

March 11, 2020

Check your negotiated work sheet against the contract. I found many discrepancies between the price negotiated with sales and the Finance Mgr. My fault, but don’t make the same mistake I made. Beware of More

by Rnapoliello
Recommend Dealer
No
Employees Worked With
Sergio andAzore Fontanot
Mar 12, 2020 -

Grieco Ford of Delray Beach responded

Thank you for taking the time to share your sales experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. Should you wish to discuss, please reach out to Carmela Moran, Customer Relations Manager, via email at cmoran@griecocars.com.

Mar 12, 2020 -

Rnapoliello responded

This negotiation lasted over an hour with constant offers and counter offers. By the time we got to the Finance mgr., I didn’t read all the paperwork shoved in my face for signature. My fault and I take full responsibility. I brought my 2013 edge in for service and saw a 2017 Lexus 350 for sale for $30450. I was interested, AzoreFontanot brought a worksheet that had the $ 30450 plus $999 for government paperwork, $975 for refurbishing, 249 for Zurich warranty , other costs for various registrations and motor vehicle expenses and $8000 for my car trade in. I told Azore that I never heard of a charge for government paperwork, refurbishing and I didn’t want any additional warranties. I also said, that since I owed $9520 on my ford loan, I wanted to be made whole. During this discussion, the internet price on the car changed to $29475. So, I said I Wanted that price. He came back and said good news my mgr. will match the price, brought a worksheet back that used the trade in from 8000 to $9000. Then the conversation switched to monthly payment, and they figured a 10% interest on my loan and if I did a credit check he could reduce my monthly payment. I told him I would put $11000 down instead of $10000 to lower the monthly payment, below $400. He came back and said good news, I had excellent credit, and could get an interest rate of 4.5%. This was good news, but not enough to get me below the $400 per month. I was somewhat surprised, since we worked on lowering my price, got a great rate, increased my down payment but still couldn’t get below $400. Sergio said if I changed the loan from 60 to 72 months, I could get below $400 per month. I agreed, signed all the paperwork, then when transferring stuff from my car, we noticed a tear in the back seat. Sergio took a picture, said they new a guy that could take care of I and Azore would be in touch. The next day , I pulled the paperwork and looked over in detail. The first thing I noticed that they never changed the trade in value to cover the cost of my ford loan, instead, they deducted the portion above $9000.00 they didn’t cover, $592., from my down payment. The secon thing I noticed was they elimated the $999 government charge, with a” predelivery service charge of $999. Third, I noticed they didn’t match the lower price I showed them on my phone to $29475, but lowered it to $29,975. Fourth, they buried the Zurich Shield charge of $249 in the mound of paperwork. Fifth, my loan had an interest rate of 4.99, not4.50. Sixth, they refused to pay for the seat repair because the car was sold “ as is”. I’ve been buying cars for fifty years and never has so many changes to what we agreed to, and what finally showed up in the documentation. My fault, but I think my story should be told on social media. However, I will wait for your response before taking that step, Thank you , Ralph Napoliello

March 05, 2020

Bervans was my sales rep and even though I was a bit skeptical at buying a new car at first, he made the experience exactly what I was hoping for. Polite, straight forward, pressure free and no running More

by Caleroronny
Recommend Dealer
Yes
Employees Worked With
Bervans, Dominick
Mar 06, 2020 -

Grieco Ford of Delray Beach responded

You are absolutely welcome! Providing exceptional service is what our team strives for. We are elated to see that this was the case during your experience. Please let us know if you need any further assistance!

February 03, 2020

Pay your Invoices!!!!!!!!!!!!!!! How is it I come in October of 2019, get work done on my car with an extended Ford Warranty, you guys give me a rental and then the rental car company More

by beej1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie
Feb 04, 2020 -

Grieco Ford of Delray Beach responded

Thank you for letting us know about this. We are sorry for any inconvenience faced during your experience at our dealership. For direct assistance, please reach out to Michael Knapp, Service Manager, via email at mknapp@griecocars.com.

January 15, 2020

I’ve taken my car into Delray Beach grieco ford a couple of times for unforeseen issues. And the staff there has been the most pleasant staff I’ve ever dealt with. I’ve dealt with three other car manufactur More

by Dro954
Recommend Dealer
Yes
Employees Worked With
Juan service advisor
Jan 16, 2020 -

Grieco Ford of Delray Beach responded

We are so pleased to hear about your great service experience at our dealership and how helpful Juan has been. If there is anything further we can do to assist you, please let us know!

January 15, 2020

I do not usually leave reviews, but I felt I should this time. My husband and I are from New Jersey and recently bought a second home in Florida. I have been having a problem with my GT350 and had it in my More

by wacsal
Recommend Dealer
Yes
Employees Worked With
Daily Diaz, Charlie(mechanic)
Jan 16, 2020 -

Grieco Ford of Delray Beach responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

January 08, 2020

Bervens is the best! He was very patient with me, showing me all the vehicles on my list and letting me test drive the ones I was interested in. When it came down to the insurance he told me about a differen More

by merike
Recommend Dealer
Yes
Employees Worked With
Bervens
Jan 09, 2020 -

Grieco Ford of Delray Beach responded

Wow, that is what we love to hear! Thank you for the kind words. Your recommendation means the world to us.

December 30, 2019

Wife wants an Expedition, knowing this dealership sells many cars and my wife located some vehicles that she was interested in at good prices, so we decided to make a visit. Called ahead to schedule a visi More

by John Young
Recommend Dealer
Yes
Employees Worked With
Jason Irvine, Cara
Jan 03, 2020 -

Grieco Ford of Delray Beach responded

Thank you for the excellent review! We are elated to hear of your great experience, and hope to see you back soon! Please let us know if there's anything else we can do for you.

...
10
...