Grieco Ford of Delray Beach

I only gave them one start because it was the lowest star possible. We were looking at two vehicles and I had to get to work so I was leaving. They saw an opportunity and did not want to lose the sale. So th possible. We were looking at two vehicles and I had to get to work so I was leaving. They saw an opportunity and did not want to lose the sale. So they asked for a deposit so they could hold the vehicles for me. They took a deposit from me and we changed our minds on the vehicle. I have been fighting with them for months to get my money back. DO NOT BUY A CAR FROM THEM!! THEY ARE THIEVES! My next step is the Florida AG! More

⭐ 1 STAR — WHAT A SLEAZY WAY TO GET PEOPLE INTO A DEALERSHIP This has to be one of the most ridiculous and misleading dealership promotions I’ve ever seen. I get a letter in the mail that makes it DEALERSHIP This has to be one of the most ridiculous and misleading dealership promotions I’ve ever seen. I get a letter in the mail that makes it look like I WON $1,000. You literally put a “Mega Jackpot” game in people’s hands and make it look like they’ve won a prize, only for them to dig through the paperwork and discover that there’s a validation process and fine print that can make the “winning” ticket worthless. Seriously? That’s the best way you guys can think of to get people through the door? If I receive something that says I’ve won a $1,000 Visa gift card, I’m obviously going to think I’ve won something. Instead, it feels like the entire purpose of this promotion is to get people excited enough to show up at the dealership so you can try to sell them a car. The whole thing comes across as sneaky, cheap, and incredibly deceptive. Don’t advertise something like someone won a prize and then hide the catch in tiny print somewhere else. If the ticket isn’t actually a winning ticket unless some separate validation code matches, make that crystal clear instead of making people think they’ve won. You didn’t get me interested in buying a car. You got me interested in seeing whether I actually won the prize you mailed to my house. That’s a HUGE difference. What a waste of time. If this is how you choose to bring customers through the door, I wouldn’t trust this dealership enough to buy a bicycle from you, let alone a car. There are plenty of dealerships that can advertise honestly without playing games with people. Do better. This kind of marketing makes the entire dealership look shady. More

Entering Grieco Ford Delray Beach that Sunday was a DISGRACE. It was a DISGRACE for me also to meet Igor (the salesperson), Joel (the manager), and Mark (the service manager), because they did absolut DISGRACE. It was a DISGRACE for me also to meet Igor (the salesperson), Joel (the manager), and Mark (the service manager), because they did absolutely nothing to fix the mess they created. Unfortunately, it was raining hard that Sunday; I bought a used Chevrolet Express commercial van and—due to the rain—I didn't notice a small (yet significant) noise coming from the engine bay. The very next day—YES, THE NEXT DAY—after driving only 50 miles (so it couldn't have been me), I noticed it and called my mechanic, who told me the engine was damaged and needed replacing. I went back to them, but they did NOTHING to resolve the issue; in fact... the only solution that "genius" Joel could come up with was to take the van back for $3,000 less than what I paid for it. The strange thing is, Grieco's service department inspected the van again; they acknowledged the noise existed but claimed they didn't know where it was coming from. So, I went to a third, independent mechanic—an official Chevrolet dealer—and they confirmed the same thing: DEFECTIVE ENGINE, ENGINE NEEDS REPLACING. Grieco had taken this van—which was already defective—from a customer who knew it was faulty; that’s exactly why they traded it in. I contacted my lawyer, who sent them a detailed letter with all the reports, and do you know what happened? Even their lawyer didn't bother to reply after 30 days. Congratulations to the GRIECO family. This isn't over yet! More

Had excess lease mileage on a 2024 Ford Escape so I gave back the leased vehicle at this location with the intent of then purchasing, for cash, a new 2026 Escape that featured the same or better trim as th back the leased vehicle at this location with the intent of then purchasing, for cash, a new 2026 Escape that featured the same or better trim as the leased vehicle I returned. Dealer showed me an Escape that he represented was the same exact trim as the car I had returned (which turned out not to be true as it was the lowest base model with a trim that did not include a power lift gate). Dealer initially quoted me an insane price in the 40s that he would give me a break on. When I pointed out that this same car was advertised on their own website at a price of 28K, the salesman's response was that the advertised price included all incentives which no one person could qualify for--obviously another lie since all incentives did not total anywhere near 12K. I should also note that the sticker for the car was not on the window. The dealer finally quoted a price near the realm of reality, but only when he was told we would be headed to nearby Akers Ford, a dealer which was much more pleasant to deal with and would sell me an Escape with the trim I wanted for much less than Grieco's quoted price. However, Grieco Ford, still misrepresenting the vehicle as the trim that I wished to purchase, eventually came down to a price in the realm of reality. Out of convenience, I made the mistake of buying it and paying for it in full with a certified check. The next day, after determining that they had misrepresented the trim, we attempted to return the vehicle to Grieco for a refund. While the salesperson at Grieco, to his credit, acknowledged that they did in fact misrepresent the trim level of the car he sold us, he flat out refused our request for a refund. The best they would do at that point was to upgrade us to a 2026 Bronco with a power lift gate (at a price that was about 5K more than other dealer were closing these vehicles out at). FOOOTNOTE: We tried to appeal to Mike Grieco, head of the Grieco Automotive Group, but his personal guarantee regarding complete customer satisfaction in this case was totally meaningless. We found that Mike Grieco is not even listed in the Grieco Automotive Group directory, so good luck to anyone who believes his commercials and attempts to contact him regarding a patently unsatisfactory sales experience with one of his dealers. If Mike Grieco is reading this, please contact me because I can't contact you. Ask Ricky for the cell number of the buyer's dad. More

I brought my Transit connect 2022 Van in for A/C repair. ... and so began the most sick Sevice rep and a proposed bill for repairs I DID NOT NEED !!!! After takin else where... all I needed was "FREE ON" $2 ... and so began the most sick Sevice rep and a proposed bill for repairs I DID NOT NEED !!!! After takin else where... all I needed was "FREE ON" $200.00 The sent me the proposed work order : $3397.60 !!!!! LOOK AT VAN $399.99 AC Coolant 299.99 fuel injection 195.00 engine mount 482.75 compressor 1502.70 fue injection ser 2nd charge 259.95 spark plugs (6) 513.00 ALL PADDED NOT NEEDED AMAZING HOW THEY TRIED TO RIPE ME OFF !!!!!!!!!!!! SERVICE DEPT ARE CROOKS !!!!!!!!!!!S STAY AWAY ...... More

BUYER BEWARE! !!! PLEASE READ ENTIREL! RETAIN AN ATTORNEY BEFORE PURCHASING NEW OR UESED VEHICLE FROM THIS DEALERSHIP... I started looking for a new used vehic !!! PLEASE READ ENTIREL! RETAIN AN ATTORNEY BEFORE PURCHASING NEW OR UESED VEHICLE FROM THIS DEALERSHIP... I started looking for a new used vehicle over 2 months ago. I found what appeared to be beautiful 2020 AUDI SQ7 with under 48,000 miles. It took nearly 3 weeks to get the dealership to the negotiated price, they were squabbling over $660. I had the displeasure of speaking to 4 sales associates, 2 slaes managers and one General Manager. There is absolutely NO COMMUNICATION between any of the workers there. 2 of the sales associates assigned to me either quit or were terminated in a 3 week period. Once total cost was agreed upon as a buyer, I did my due diligence in making sure that certain services were completed before I picked up the vehicle. Keep in mind I purchased this vehicle 250 miles from Delray. I wanted to make sure that all of the necessary flushes were completed, recalls were attended to and most importantly the Android Auto/Apple Car play USB-C connections worked properly with no issues. I was assured that this car went through a 125 point inspection and things that needed to be addressed were. Mind you; Greico Ford had this vehicle for approximately 1 year before I purchased it. I was told that the brakes were done (Using after-market parts), which in an Audi is HIGHLY DISCOURAGED. Knowing this fact and that I am going to have to replace the brakes and rotors in a year I still decided to purchase the car, because the terms were just right. When I got to Greico Ford, the car was detailed and ready for test drive. I started it up and drove around the block with my fourth sales associate. The car was smooth, there was some crackling coming from the speakers which the sales associate said that was normal. He not knowing that I am a sound engineer I know that crackling is NOT normal. The crackling comes and goes. That is not the major issue. As I am finishing signing my paper work, I get into the car and start to set the car setting to my needs. With the Second Sales manager out there with, I plugged in my android device into the USB-C port and within seconds, I get a critical error message stating there is moisture in my phone and that I need to disconnect immediately. So I did, and we plugged his phone in and he said that only happens when there is moistiure in the phone and it is very humid in Delray. I said that is not an excuse, I need this rectified, this is why I am purchasing the vehicle, knowing that this car is NOT equipped with BLUETOOTH Android Auto, ONLY USB Connections. This manager told me that the deal is done and they will take care of it. I get the car home and straight to an AUDI dealership because there is still an open recall. I have Audi do a through check of the vehicle, and they report, that the car had been in an accident, and the front bumper clips were broken and there is signs of glue holding the bumper in place. The front sensors were damaged and needed to be replaced and the Android Auto USBs were definitely damaged and needed to be replaced. The air filter was torn and original (Filthy) and the transmission fluid was gritty and only half full. There was an oil change performed to ensure the correct oil is being used and the tires were just under the state legal limit for sale, which means they need to be replaced. I contacted the manager who said it was out his hands and he could only pass the message along. It has been nearly 3 weeks, and over $3,000 in repairs and I can't get any manager on the phone. I have contacted and retained an attorney to rectify this situation. In Summation, Grieco Ford is a SCAM, they are selling cars that do not meet state and federal regulations when selling a car and they HIDE behind selling a car "AS IS" even when they give you their word that they will "TAKE CARE OF IT." The hide. Grieco FORD you should BE ASHAMED OF YOURSELVES. . . More

Do not give them your time, energy, or money. They are liars on all fronts and you’ll never get a straight forward honest answer. I knew dealerships were bad but this takes the cake. Truly immora They are liars on all fronts and you’ll never get a straight forward honest answer. I knew dealerships were bad but this takes the cake. Truly immoral people working here. More

What a scam. I had an appointment with the Grieco service department to have an oil change and tire rotation and to do a Ford Motor recommended repair on the tra I had an appointment with the Grieco service department to have an oil change and tire rotation and to do a Ford Motor recommended repair on the transmission. My vehicle only had 41K miles on it. I had a coupon to perform the first repair for less than $100 and the Ford-recommended repair was free. The service rep at Grieco said they would check the other fluids, but it would take another day. When I returned to pick up the vehicle the following day, I was met with a totally unexpected $1861 bill. They had performed unapproved services for various fluid replacements, wheel alignment, cabin filter replacement, fuel injector services, engine air filter replacement plus they added a credit card penalty and shop service fee. They refused to perform the Ford Motor recommended repair on the transmission shifter cable for unknown reasons. I was scammed big time! I will never deal with Grieco again. What an embarrassment to Ford Motor Company. Their rep need not contact me. It’s done. More