Grieco Ford of Delray Beach

I’ve had multiple terrible experiences with this service department, and it’s consistently the same story: incompetence, lack of communication, and zero accountability. I own a high-performance truck, an department, and it’s consistently the same story: incompetence, lack of communication, and zero accountability. I own a high-performance truck, and every time it goes in, something goes wrong. Warranty issues always take 3+ visits before they’re even close to being resolved. A simple oil change turned into a complete disaster when the technicians didn’t even screw the oil cap back on, dumping oil all over my engine bay and causing further mechanical problems. The service reps constantly make promises they don’t keep, avoid calls, and rarely communicate updates. The mechanics are careless at best, incompetent at worst. Instead of solving problems, they create new ones. This isn’t a one-time mistake — it’s a pattern. If you value your vehicle and your time, avoid Greico Ford Delray Beach service department. Don’t trust these people with your car. More

I purchased a brand new Ford maverick in May 2024, it has less than 10,000 miles and the key broke. FORD will not stand behind their keys. I’ve read all over the Internet where they break constantly and our less than 10,000 miles and the key broke. FORD will not stand behind their keys. I’ve read all over the Internet where they break constantly and our junk. Grieco FORD does not stand behind their product either. I’m quite disappointed. I highly recommend you buy a Toyota or a Nissan Ford doesn’t stand behind their products. More

I have a vehicle diagnostic tester. You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th inje You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th injector needed to be changed. I went to the service center and they said it wouldn't be possible with your determination, we will test it for 200 dollars, I agreed. Then the service staff deducted a 7500 dollar service fee and advised me to return the car. Then he wrote in the report that the customer did not accept the repair. In addition, they did not finish the job that they said would be completed in 24-48 hours, and they did not respond to text messages and phone calls. A week later, I went to the service, they kept me waiting for hours and gave me my car without doing anything and charged me 500 dollars. More

This place has Horrible service. Treacherous lazy uncaring and unprofessionals people and work ethic. I don’t know how they stay in business and am going to have to pay for an attorn Treacherous lazy uncaring and unprofessionals people and work ethic. I don’t know how they stay in business and am going to have to pay for an attorney. I suggest you don’t even consider buying and especially leaving a vehicle here. Will have car for months and charges are astronomical. More

Avoid at all costs. Sleezy dealership just looking to make a buck. Poor customer service skills. Fulfills all bad stereotypes about car dealerships. Showed up for a serv Sleezy dealership just looking to make a buck. Poor customer service skills. Fulfills all bad stereotypes about car dealerships. Showed up for a service appt and my advisor Ian was nowhere to be found. As I was waiting another older female advisor was badmouthing a client to her fellow advisor right next to me. If management cares it is the advisor right across from Ian. 15 mins later my advisor appears and I felt rushed in my consultation. I could sense he was pushing a sales agenda- I saw right through it. Again rushed and cheesy car dealer vibes. Worst part is I scheduled an appt and they did not honor it that day. No thanks- I’ll happily take my business elsewhere.. Please do yourself a favor and avoid this unprofessional place! More

I put one star because there is no other lower rating. I am very disappointed with the attention and repair service of my vehicle. They did not keep a given word, they took many days to give me informati I am very disappointed with the attention and repair service of my vehicle. They did not keep a given word, they took many days to give me information about the repair of the vehicle, they changed spare parts at random (charging very high amounts for each repair) and in the end they did not solve the cause of the problem on two occasions. More

Highly recommend the Service Team at Grieco Ford of Delray Beach! We've taken our Ford Escape there for the last three service appointments and have had smooth and speedy experiences, many thanks to D Delray Beach! We've taken our Ford Escape there for the last three service appointments and have had smooth and speedy experiences, many thanks to Darlene Wehe our Service Advisor! :) More

Called Jarrod pilone about my sons 150 cause of some issues.let me tell you he’s the service manager and he took it on himself to take care of it .he said to bring it in which we did .when it was done h issues.let me tell you he’s the service manager and he took it on himself to take care of it .he said to bring it in which we did .when it was done he emailed me saying it was ready so I went to pick it up and guess what he drove it out too me .I truly appreciate that from him and the Grieco people thanks again Jarrod More

If I could literally give zero stars I would. Progressive sent my car here to get work done, it’s been two months and no telling when I’ll actually get my car back. There is absolutely minimal co Progressive sent my car here to get work done, it’s been two months and no telling when I’ll actually get my car back. There is absolutely minimal communication and when I do get ahold of someone I’m given the run around. They refuse to give me a loaner vehicle & compensate me in any way. I’ve reached out to the management to no avail. My emails and phone calls are left unreturned. More