I have interacted with this dealership twice. After my first experience, I can only blame myself for going back the second time.
SERVICE: I had my Honda Accord get its routine maintenance (60K or 75K or something like that) at the dealer because it seemed like the "right" thing to do (normally I go to Jiffy Lube). I called around and got price quotes from the dealers. Metro's was the lowest, by about $40, so I figured "Oh, they do high volume so they can charge less." Not so. I can't comment on their volume, but I can tell you why the quote was lower -- because they didn't do everything in the Honda Owner's Manual for recommended stuff. In fact, as I recall, I drove the car away after being serviced and it was making a terrible noise that it had never made before. I turned right back around to the service dept. and they gave me some line about "Oh, well you only paid to have the such-and-such installed...it's an extra $XXX to have it adjusted so the car drives properly." Arrogant jerks! I argued and argued and we split the difference in cost. Now of course, after that experience why would I ever go back? Well because I was in the market for a new van, and they had their new fancy location, so I figured maybe things had changed.
The more things change, the more they stay the same.
SALES: Ditto what the other guy said about the sales pitch. It is car sales absolutely by the book. Although our actual salesman was very nice, and I wouldn't mind spending time with him, once the managers/financial/numbers guy got involved, it got ugly. Fancy sales pitches, "you sit here while I go talk to my manager and see if we can't make this work for you," artificially inflating numbers and badmouthing the other guy ("why would you want to drive a Toyota? I used to work there and we used to lose customers to Honda every day. I knew why. It's because Toyotas are junk." WHAT?!) I felt dirty after being trapped at that little negotiating table. It was like something out of a bad movie. After I finally extracted myself from their showroom I decided I'm never going back. And I warn you never to go there either. Presumably if you're reading this review you're fairly net savvy and aware of the advantages of buying a car over the net (no haggles, no hassles and a much lower final sales price). If you're going to buy a honda, either contact carsdirect.com to get a fixed low price, or if you want to invest a little more time and save a few hundred bucks more, email lots of dealerships in the area and get a price in writing before you set foot on their lot. There should be absolutely no pressure with internet car shopping, something Metro Honda has missed the boat on entirely.