Grieco Honda - Service Center

ripped off.....my expierience was horrible. no stars I was told on sept.20 th I could bring my car in for oil change and didn't need an app.get there find out I do.was also told the first oil change was I was told on sept.20 th I could bring my car in for oil change and didn't need an app.get there find out I do.was also told the first oil change was free.not the case.the number I called to get this info was the number on the sticker they put on your Windows.because I was told the first one was free I didn't have the cash on me.they wanted ,75dollars.I was told the car would be wash.it wasn't.when I told the girl I didn't have the cash she told me to arrange f or a ride as they were keeping the car.they were very rude.I was finally able to get the money.left in tears I do not recommend buying from this dealership.I will never go back there again. More

Thank you Greico Honda Donna Koning is the epitome of service excillence. She truly cares about pleasing customers. I was totally touched by her professionalism, I almost h Donna Koning is the epitome of service excillence. She truly cares about pleasing customers. I was totally touched by her professionalism, I almost hated to leave. Thank you Donna for the best oil change and tire rotation. Regards, Arnie Walkin More

Service advisor is terrible Horrible service from service advisor Donna Koning. She never offer coffe, a coffee, or even the complimentary car wash voucher when I was there. Had Horrible service from service advisor Donna Koning. She never offer coffe, a coffee, or even the complimentary car wash voucher when I was there. Had my vehicle for 6 hours and when I returned nothing was done to it, supposedly I refused service they saw needed to be done, but only call I received was "my car is ready to be picked up". Asked her why I never was informed of possible work to be done she replied, "due to the volume of customers we had I didn't want to upsell you anything". xxx! So I said you figure you just lie and put on paper that I refused to work anyway. I won't be going there for anything again. More

Courteous Staff Brought my elderly mother in to price out tires for her 2006 Honda Civic. Found prices comparable and they even match a quote from local tire store. Brought my elderly mother in to price out tires for her 2006 Honda Civic. Found prices comparable and they even match a quote from local tire store. We were able to have tires put on, car aligned and car inspected as promised. Donna arranged for Ralph to pick my mother up at home so I wouldn't have to leave work to bring her down. She even told me Donna walked her out to her car because it had been raining and she didn't want her to slip on wet surface. I will always be grateful for the kindness and consideration shown to me and my mother. More

Terrible Customer Service What a horrible first time experience! I purchased my 2015 Honda Civic from another dealership but later decided I wanted some Splash Guards and a Moo What a horrible first time experience! I purchased my 2015 Honda Civic from another dealership but later decided I wanted some Splash Guards and a Moonroof Visor. So after ordering the parts from Honda's Accessory website I had them delivered to Metro because it was closer for me. I showed up today and they had me head inside the showroom to wait for them to install the parts. 2 hours go by and I'm still waiting only to find out THEY DIDN'T EVEN START YET. They said "Oh your not checked in yet" My response was "I've been waiting for 2 hours what do you mean?", They had no idea that the car that was just sitting outside doing nothing was my car. They couldn't even find my appointment that I had set up the day before! Buyer or Vehicle Service beware! They are not on top of their stuff! More

TERRIBLE! I would give 0 stars if provided the option. I had purchase 2 Accord's (2002&2006) prior to this particular vehicle (2014) Accord. The car is 1 ye I would give 0 stars if provided the option. I had purchase 2 Accord's (2002&2006) prior to this particular vehicle (2014) Accord. The car is 1 year old and the air conditioning blows hot air. 1st time I called the service department I was told that it would be $79.99 just to drive the car into the service bay to be looked at. The 2nd time I called (1 week later) it was $179.99 to drive the car into the service department to be looked at. I called and left a voicemail for the General Manager in May....I'm still waiting for my call to be returned. After several arguments the Service Manager finally called me back and said there wouldn't be an initial diagnostic fee but whatever the issue may be he cannot guarantee it will be covered under warranty. They kept the car there for 3 1/2 hours to call and tell me that it was my fault the air conditioning blew hot air because road debris or a pebble must have hit the air conditioner condenser/compressor and cracked it. He said it will be $679 to replace this...Mind you Honda just had a class action suit for this exact issue a few years back for different Honda models). After waiting 15 minutes for my "advisor" to get off of his cell phone, he gave me the keys and said "you're good." I replied with, "Don't I get some sort of receipt or copy of the report?" He was annoyed, but printed it. I ended up at a Lexus dealer, which wanted my business and was actually courteous and respectful to customers. Metro has lost me as a customer, and all my friends and family as well. Like they say, "The best advertising is by word of mouth!" Greco doesn't save you anything...nothing but aggravation, they should be paying people thousands to even walk through their doors! More

Parasites Went in for oil changes and the head of the sales department would approach me to try to sell me a car. I would get several solicitations in the mail Went in for oil changes and the head of the sales department would approach me to try to sell me a car. I would get several solicitations in the mail claiming there was a high demand for a 9 year old CRV! The only thing that was in high demand was inflating their sales figures. Last time in for an oil change was the last straw. They tried to sell me tires I didn't need. I guess they figured if the couldn't screw me with a new car I didn't want, they'd try to screw me with unnecessary parts. I went off the edge when I saw the new tires under my car waiting to be installed before I authorized it. "No! Just finish the oil change!" While stewing in the ladies room, i was chatting with another upset customer. Her almost 3 year old car was getting by then $5000 of repairs that were conveniently not covered by the warranty. Two weeks after, I bought a Mitsubishi. More

No help from the service department I brought a CRV into Honda for an issue with the locks, since I was in the area. When I got out of my vehicle, I was greeted kindly and I explained my I brought a CRV into Honda for an issue with the locks, since I was in the area. When I got out of my vehicle, I was greeted kindly and I explained my lock issue and the gentleman told me to leave the keys in the car. I then explained again my car locks automatically, so I can't leave my keys in the car. I should have walked away then. When the first person you meet, doesn't listen and gives their trained statement to everyone, it shows no basic comprehension. A "mechanic" looked over my vehicle for a few minutes after I explained the issue again and did everything I had done already (Totally reasonable). He said that they could not fix it, but said Honda would contact me to set up an appointment with a third party (Great). Days later, I haven't heard so I called the service department back to try to find out the third party, who could fix my vehicle. This time, Chris said he would make an appointment with them for me (unusual to me, but ok). A week later, the third party is supposed to show up to my home but never showed, never called to discuss the issue with my car, cost, or confirm arrival time, etc. I once again spoke with Chris who was apologetic, but couldn't provide a solution or a number for me to set up my own appointment. It's completely frustrating and unprofessional on both the part of Honda and their third party repair company (if that even exists). Also, having a random person appear at your home, without a conversation, e-mail, text (some form of communication) before hand is strange and bizarre to me. With no prior agreement, I would never allow someone to just start working on something and then be expected to pay. I was never even given a name of the company, the person who was "scheduled" to arrive at my home, or even a helpful business card. Had someone tried to help the situation, such as a manager or provided Chris with a solution, it would have appeared like the company cared about their customers instead of doing nothing, but they are extremely skilled in doing nothing, unless you purchase a vehicle. Every time, I've gone there I get little to no help and no problems rectified. I would suggest in finding a local, convenient mechanic, who wants to work. More

Had my front brake rotors and pads changed half a year ago. Service rep talked me into getting aftermarket rotors (I wanted original Honda ones), saying their quality is the same as original Honda and I c ago. Service rep talked me into getting aftermarket rotors (I wanted original Honda ones), saying their quality is the same as original Honda and I can save some money. Noticed now vibration at steering wheel when braking. Went back at dealership and they told me rotors need machining. What??? Machine rotors after only half year? The original Honda ones lasted me 5 years! After giving them a piece of my mind, eventually they changed (or so they claim) the rotors - which were in 1 year warranty anyway - with another aftermarket ones. Had several issues with them over time (essentially sloppy work that made me come back so they can fix them). Funny they think that offering either free oil change or washing will make up for those. I am definitely NOT recommending them to anyone! More

Service department should be called in service. Especially when it is a new car under warranty. Never bring your car here for service. They go out of their way to try to charge for warranty work. Especially when it is a new car under warranty. Never bring your car here for service. They go out of their way to try to charge for warranty work. On a car with 10,000 miles on it. This should not be an issue. Three hours layer. It only gets worse. I will never buy or service a car at Metro Honda again. More