Griffin Buick GMC

Made a appointment to have my car serviced/fixed. I was told by Charles the service adviser that the parts were available at the dealership to fix my car. I have been waiting 11 months for the parts. I was told by Charles the service adviser that the parts were available at the dealership to fix my car. I have been waiting 11 months for the parts. After arriving at the dealership I was told that they Did Not have the parts. It is one hour and a half from my home to the dealer, three hours round trip. I lost a day of work plus gas and wear and tear on my vehicle.Needless to say I am not very happy with Griffin Buick GMC in Monroe N.C. I definitely would not recommend this service department to anyone. More

I purchased a $65,000 2018 Denali from  Griffin Buick GMC in Monroe, NC in Aug 2021. I was promised at time of purchase that I would be contacted when the missing parts that were ordered came in for it, the in Monroe, NC in Aug 2021. I was promised at time of purchase that I would be contacted when the missing parts that were ordered came in for it, the few minor scratches would be taken care of, the non operating seat warmers fixed, the loose panel by drivers seat, and the automatic seat collapse fixed would also be taken care of. The salesman said it should only take 2 hours but if it took longer they could give us a rental since the dealership was over an hour away. I asked to have this promise in writing, that I was hesitant to take the vehicle without a written promise that the issues would be taken care of. I was told "not to worry" and to sign the paperwork under the verbal promise the vehicle would be fixed, my Husband is a witness to this conversation.    After a few days I noticed one of the headlights was also not operating. So, I contacted the salesman who sold it to us. I was told that he just needed to get with the service department & would call me back. No call. I messaged him again, also inquiring about when parts would be in,, same answer. I gave him my husband's number to set up the appointment. After another week my husband reached out, he was given the same answer. 2 months later, 8 messages & numerous calls we were told we could "bring it up if we want" but they would have to keep it overnight & not be able to give us a rental after a rental was promised.   After leaving a negative Google review my husband was suddenly contacted in Sept telling him a Griffin rep was bringing us a rental & takes our vehicle to the dealership to get fixed. I walked him through the issues which included: seat warmers are non operational,  center charging station is non operational, lighter cover broken by driver, 2 row seats had exposed screws missing cover, 1 of the 2 electric fold down seats are non operational, one headlight randomly turns off & other stays on, interior cover hanging lose by windshield (a distraction while driving), scratch on passenger back door, screw exposed missing cover in trunk, interior scratches & damage touched up (we asked for a couple not all) 4 days later a rep returns our vehicle without anyone contacting us about what was fixed & the ONLY 2 thing that was fixed was the lighter cover & fold down seat. I told the rep he needs to take the vehicle back & he agreed, said hold on while he calls his supervisor (he was a nice very young gentlemanwho works in the parts department). My husband who was at work, calls me while I'm waiting, says he spoke with the sales manager who interrupted the conversation he was having with the salesman (who was trying to work with us), completely cut him off & said "IF THAT COMPANY VEHICLE ISN'T IN ROUTE IN 5 MINUTES I'M CALLING THE COPS & REPORTING IT STOLEN!!  5 MINUTES!!!!" So I had no choice but to keep my damaged vehicle that I paid full price for under false pretenses & send the associateon his way or I would have the police called on me. On top of ALL THAT....they returned my vehicle with 2 miles left of gas completely empty. Since then my husband has contacted the salesman & dealership still attempting to get the vehicle fixed. We are told it would have to be there overnight & they would not give us a rental knowing the dealership is over an hour away & we have 3 children youngest being 3 yrs old. More