Griffin Ford

Bought an amazing used car. The customer service I received while test driving and purchasing a used car at Griffin Ford in Waukesha was exceptional! I have bought 4 cars from t The customer service I received while test driving and purchasing a used car at Griffin Ford in Waukesha was exceptional! I have bought 4 cars from there and my husband has bought 3 cars from them. They really do an excellent job of making the car buying experience easy and fun. More

stress free I have had horrible car buying experiences in the past. and when I came to Griffin Ford it was a whole other experience from the sales team Jorge to t I have had horrible car buying experiences in the past. and when I came to Griffin Ford it was a whole other experience from the sales team Jorge to the finance person Katy it was stress free smooth and was beyond my expectations. I got a great car at a great price and great financing. More

UNSAFE DEALER My husband & I have purchased numerous used vehicles from this dealership and find that we are always taking vehicles back within less than a year. T My husband & I have purchased numerous used vehicles from this dealership and find that we are always taking vehicles back within less than a year. They claim they inspect these used vehicles before they sell them but don't believe it. The Ford Explorer we bought some years ago needed the entire rear end replaced along with the transmission and numerous other major parts. Most recently we purchased a Ford F-350 Diesel Super Duty with a plow already mounted. When my husband test drove the truck it hardly steered. They replaced the Power Steering Pump supposedly at that time. Well within less than a year not only has the Power Steering Pump failed but so have the axles, bearings, u-joints & God only knows what else. We were completely misled regarding the extended warranty we purchased; Custom Edge Warranty, (Google their reviews & get an eyeful) and now we are left hanging trying to figure out how we are going to get this thing on the road again. More

Thank you for giving my husband the best Christmas EVER A big thank you to Saul Ramos for helping me buy my husband his dream car for Christmas. All my husband has ever wanted since he was 16 was a 5.0 For A big thank you to Saul Ramos for helping me buy my husband his dream car for Christmas. All my husband has ever wanted since he was 16 was a 5.0 Ford Mustang GT. After painstaking years of research, he finally found "the one" at Griffin Ford in Waukesha. I decided that I would surprise my husband and purchase the vehicle prior to Christmas. I spoke with Saul over the phone and put a deposit down on the vehicle. We put together the deal all over the phone and set an appointment to purchase the vehicle. I went in and everything was ready for me. I was in and out of the dealership in no time and everyone was genuinely interested in the gift aspect for my husband. Saul rode with me to deliver the car to my husband's office. He got the whole transaction on video for us. It was truly a wonderful experience and I will buy my next vehicle from Griffin. Thanks again Saul and the Griffin Team! More

A Wonderful Experience! I brought my old explorer in for service. Jeff in service has always helped me with my explorer. Unfortunately, this time it was beyond the price I I brought my old explorer in for service. Jeff in service has always helped me with my explorer. Unfortunately, this time it was beyond the price I wanted to put into fixing the vehicle. He referred me to Dave Nutt in the used car department to look at explorers. Dave was very helpful and knowledgeable about the vehicles I looked at. He was very patient as I took 4 out for test drives. When I found the right one, they gave me a great price for the old explorer. Karen in finance was great! She got me a great rate on my new truck. I love everything about my new explorer and also everything about Griffin Ford. I would recommend this dealership to all my friends and family. In fact, after buying my new explorer, my Mom went and bought a new Ford Edge from them and had the same great experience. Thanks, Griffin Ford! More

Always A GREAT Experience At Griffin Ford Over the years, I have worked with every department at Griffin Ford. EVERY time I am extremely happy with their service and the way they treat their c Over the years, I have worked with every department at Griffin Ford. EVERY time I am extremely happy with their service and the way they treat their customers. I made a mistake a few years back and tried Wilde Dodge which was a mistake. Griffin Ford is THE place to go to in Waukesha or Milwaukee. Of course, the used car I bought from them eventually had to be taken in for service (brakes) but they were fixed right the first time and the cost was reasonable. I then also leased a new Fusion from them. The process was simple and easy and I LOVE my Fusion! Thanks to everyone at Griffin Ford!! More

Kevin called me back immediately. Talked me through the offerings and I drove 200 miles to buy from him. The price was fair and I am very satisfied with the interaction. It isn't often that a person leaves offerings and I drove 200 miles to buy from him. The price was fair and I am very satisfied with the interaction. It isn't often that a person leaves a car dealership after purchasing a used car and feeling like they were treated 100% fairly and got a good deal. Prices are great, quality of vehicles are high. I am very satisfied. More

I tried working with this dealership because I saw somewhere else they were friendly and "not pushy". WOW is that the opposite. I emailed back and forth with Chris for only one day because in the very somewhere else they were friendly and "not pushy". WOW is that the opposite. I emailed back and forth with Chris for only one day because in the very first email he asked me if this is the car I wanted to buy, basically asking me for a commitment before I had even seen the car, let alone agreed on a price, or even met him. He then proceeded to ask for my credit card information so he could "hold" the car for me (his words). When I asked for clarification, he suddenly couldn't "hold" it anymore and "didn't know what I was talking about". In that same email he tried convincing me that he "regularly deals with people who are ready to buy a car without seeing it" so maybe I just was his ideal customer and shouldn't work with him. I've been shopping car salesmen for over 5 months now and have had some terrible experiences, almost everyone they list on the "when to walk out" lists you read for how to buy a car, and this is BY FAR the worst. They should lose any and all accredation because of this salesman. More

Bought a used car from this dealership and it needed some repairs. Got in writing from them that repairs would be taken care of upon purchase. Have had the vehicle in 6 times in less then a month and repairs repairs. Got in writing from them that repairs would be taken care of upon purchase. Have had the vehicle in 6 times in less then a month and repairs have not been corrected and they refuse to address the issue. Final result was a buy back of the purchased vehicle and a repurchase of my trade in. Not the best buying experience I had and I have purchased over 15 vehicles and the was by far my least pleasant purchase. More

So.... After test driving a different car my husband suggestd that we look at the 2013 Ford Sho so we did. After the explanation of features and benefits that the car has over the amazing interior I fel suggestd that we look at the 2013 Ford Sho so we did. After the explanation of features and benefits that the car has over the amazing interior I felt comfortable playing the numbers game. Dave Hall is our sales consultant and though new to the company new what he needed to do in a smooth process. Trade in value was more than what we were expecting so that made us feel great and so did the final number on the selling price of the vehicle. They all made every stride to open doors for us and even offer us something to drink. Paperwork with Kay Horn was flawless and went quicker than ever before and my husband and I have purchased many new things in the past sso it was the moment we dreaded most of all. While taking delivery Dave made sure that it was cleaned, waxed, and buffed correctly so that I would feel great leaving in it. To sum up my review I will be bringing this dealership cookies!!! More