Griffith Ford Mercury San Marcos

My son made two trips in two days (a 45 min drive) because he was keen for a Bronco. However, with passive aggressive, inexperienced and unprofessional staff here, we just couldn’t get the deal togeth because he was keen for a Bronco. However, with passive aggressive, inexperienced and unprofessional staff here, we just couldn’t get the deal together. Price went up $500 overnight. When I said I’d write a review Mr. Ojego, their finance guy, told my son the deal was off. They ought to remember there are other places to buy Ford. More

Bought a 2015 F-150 a week and a half ago and already have had a negative experience. When I bought the truck, they were friendly and "tried" to work with my payment budget. They are very persistent at s have had a negative experience. When I bought the truck, they were friendly and "tried" to work with my payment budget. They are very persistent at selling a $2,000 protection which I did not need because I have AAA. I declined the protection. The truck has a large crack on the windshield and they told me they would fix it because it wouldn't pass inspection. During the test drive, they gave me a spare key but I wasn't told that would be the key that came with the truck. Only after signing all the papers, did they give me that xxx key! On top of that after signing the papers, they told me they wouldn't fix the windshield because they discounted that cost to fit my payment budget. There is no mention of any of that in any of the paperwork I received and signed. People I know that work at other Ford told me I should have been given the key fob with the truck, even if "the customer only gave them that key". I have driven an hour to the dealership, only to be told that they would call be back the next day. It's been 3 days as of now and all they do is avoid me. The funny thing is that they don't even want to call me back for pricing if I were to pay for it myself. The salesman was nice when I bought the truck but after that, they haven't done anything for me! If they are reading this, I want them to know if they do not fix their business model or the issues I am having, they will hear from me and possibly an attorney. Beware of the staff, including management. More

If you’re looking for service after the sale, don’t come If you’re looking for service after the sale, don’t come here. Purchased new car, after 7700 miles, brought in for a transmission concern, after 9 d If you’re looking for service after the sale, don’t come here. Purchased new car, after 7700 miles, brought in for a transmission concern, after 9 days without car and multiple attempts for update, vehicle was still not even looked at. Very poor customer service and lack of communication. All we needed was an update or some sort of hint of progress. ******WILL NEVER COME BACK AGAIN ****** More

I brought my 2019 Ford Fusion to them with an I brought my 2019 Ford Fusion to them with an overheating problem. They diagnosed it was a known issue and that I would need a new short block(engine I brought my 2019 Ford Fusion to them with an overheating problem. They diagnosed it was a known issue and that I would need a new short block(engine). When they claimed it was ready, it overheated 4 hours after picking it up, 2 hours away from their location and home. I was forced to bring it to Ryan Ford in Sealy, Tx as it was the closest dealership. They diagnosed it was a leaking hose that attaches to heater core. They also showed me the mechanic at Griffith Ford damaged my heater core pipe by using pliers to take off hose. To repair, I would need a new heater core, which requires removing the dash. Since it was damage caused by Griffith, it would not be covered under warranty. I called Jamie at Griffith and he said his manager, Carlos would take care of it. Two days later, I received a call from Jamie, and was told they were reviewing tapes because the mechanic said he did not damage. It took them 10 days and a call from me to the General manager to get them to finally take responsibility of their faulty work. Ryan Ford also noted the mechanic did not tighten down wires to the fuse box, which caused 2 fuses to blow, one connected to fan, which caused an overheating issue again. A couple days later, the check engine light came on, I checked code, it's an O2 sensor. I called Griffith at 11am, specifically Carlos, the service manager. The very nice lady that answered the phone took all my information and said she would relay the message. I waited until the next day at 2PM to email the GM to warn him that I would post my experience on social media. A couple hours later Carlos decides to call. Keep in mind, he never called me to see how my car turned out, or to check on me, since HIS service department added more damage to an already screwed up situation. I'm going to have the O2 issue repaired locally, but this is my last Ford vehicle. A motor on ANY new vehicle should not have to be replaced. The sad part it is a known issue. If you insist on buying Ford, it would be worth the 2 hour drive to Ryan Ford in Sealy if your in the San Marcos area. The service manager there kept in contact with me almost daily updating progress. He even texted me on a Saturday to make sure the car was doing ok. I received the exact opposite service at Griffith Ford. More

One of the worst places you can due business with. I have a 2019 Ford Escape and had to have my short box replaced and during that process it took more than a week to get a diagnostic. Then took another week a 2019 Ford Escape and had to have my short box replaced and during that process it took more than a week to get a diagnostic. Then took another week and a half to get it replaced. Once we got the car back the car said it was certified by the technician and by the time we got home we noticed the car had no oil in it. The car started over heating and then on top of Ford also wanted to change us for another diagnostic fee and still never was able to get my car in. I ultimately took my car to Truck City Ford in Buda and got my vehicle looked at the same day. On top of that Griffith Ford didn’t even connect my coolant fans back and Truck city Ford saw that as soon as they opened my hood. I’ve never seen a dealership that CERTIFIED IT TO BE GOOD TO GO AND STILL HAVE PARTS DISCONNECTED. I have never in my life experienced such as unprofessional atmosphere and attitude of the Griffith Ford service department. I would have to call to get updated on my car and every time I tried to get in contact with someone they always hung up on me. This Ford is just nothing but issues and I’d advise taking your vehicle someone else. Every time we brought the car in they would say three days most and turned into more than two weeks. Constantly putting the blame on not having technicians or bays or the person that worked on your car was off. Now I understand people take time off with they family but I don’t think someone is going to go off for over a week and not have someone else scheduled to work. I’ve done nothing but wasted my time here and they won’t do anything to help you. Plus when you ask to talk to someone above them they’re either off or send you back to the reception desk. Do not waste your time nor money here because it will do nothing but cause you trouble. More

My husband and I bought a truck 2 weeks ago and was promised by Cecil the floor manager that he would fix a couple of damages on the truck. I have contacted him several times and is ignoring my calls. promised by Cecil the floor manager that he would fix a couple of damages on the truck. I have contacted him several times and is ignoring my calls. I have even tried calling my salesperson Jessica and she is avoiding talking to me and told me to not bother her. This has been the worst car experience I have ever had. Beware these people are crooks and will promise you anything in order to sale you a car. I regret ever purchasing this truck from this dealership. I just want to get the service I deserve and my repairs completed. More

Customer service was top notch. Friendly greeting, attentive to my needs in a vehicle and my particular circumstances. I was very pleased with service rendered. attentive to my needs in a vehicle and my particular circumstances. I was very pleased with service rendered. More

This dealership was very professional and it was an easy experience - they had the truck in their lot that I was looking for. The Finance Department was also very easy to work with. experience - they had the truck in their lot that I was looking for. The Finance Department was also very easy to work with. More

Cash purchase, feel like I got a bad deal now. Upfront information missing, told to refer to contract .Did my homework, should have asked more questions. information missing, told to refer to contract .Did my homework, should have asked more questions. More

Great selection of trucks, courteous personnel, transaction went smoothly, salesman Caesar was very helpful and did a very good job helping me to select my new truck transaction went smoothly, salesman Caesar was very helpful and did a very good job helping me to select my new truck More