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Grinwald Ford - Service Center

Watertown, WI

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67 Reviews

67 Reviews of Grinwald Ford - Service Center

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August 04, 2016

Service Scheduled appointment and took Truck in, they checked it over and found a has a small leak in the a/c, so they charged it up and put dye in to later f More

by TJHELLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Loeber
Aug 16, 2016 -

Grinwald Ford responded

Thank you for taking the time to leave a review on your service experience! I hope your service issue is taken care of as quickly as possible. Thank you for your business!

August 01, 2016

Making Life Safe and Easy I gave the high rating as Grinwald Ford consistently helps me be safer while making it easy to service my vehicles. Quality work, fair price and as a More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Loeber
Aug 16, 2016 -

Grinwald Ford responded

Thanks for the feedback Mike! Everything you mentioned is exactly what we want our service customers to experience. Your repeat business is greatly appreciated.

July 24, 2016

Great work and friendly service. We have confidence in the work done at Grinwald Ford. They do a fine job with repairs, and sometimes do small jobs at no charge. They will give a free More

by MLSRUESINK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Loeber, Joe Kundinger
Sep 07, 2016 -

Grinwald Ford responded

Thank you for your feedback. I am glad you noticed that our service department goes above and beyond when need be. We are proud of the team we have in place. Your business is appreciated!

July 15, 2016

missed the meaning of the wrench icon alarm I always enjoy going there but this time my wrench icon whowing as an active alarm. I asked them about it and they said it just meant that I needed an More

by SLIERMANN32
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Loeber
Sep 07, 2016 -

Grinwald Ford responded

Sorry about the confusion during your last service appointment! Sometimes we don't know exactly what is causing an error until we are able to take a look. Thank you for your patience in solving the issue and we do appreciate your business.

July 14, 2016

Truck cap Brought in truck for cap and bedliner and it looks great and was completed in the time specified, I'm very happy with the truck and my experience wi More

by JIMJEROME64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Maron
Sep 07, 2016 -

Grinwald Ford responded

Thank you for sharing your experience! We are so happy to hear you are loving your truck. Your business is greatly appreciated.

July 12, 2016

Grinwald Ford close to home and service with a smile. The service at Grinwald is great. They're awesome at explaining and get to the bottom of any problems you got for them to solve. They're close to hom More

by Salbee88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The front desk ladies are very polite., Bill Maron, Todd Loeber, Joe Kundinger
Sep 07, 2016 -

Grinwald Ford responded

Thanks for your feedback! We are so glad we were able to deliver the service you expected and needed. Your business is appreciated.

July 09, 2016

very good I've been a customer at Grinwald Ford for many years. Ive always been treated well and will continue to go there In the future. More

by rickgronert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Swinson
Sep 07, 2016 -

Grinwald Ford responded

Thank you so much for being a loyal Grinwald Ford customer! Your feedback is appreciated and we will continue to deliver the service you expect.

July 04, 2016

We now take ALL of our cars for service to Grinwald Ford My daughter bought her 1st car last October; then we bought another car here in November -- then we started taking our 2 other cars for standard servi More

by Daniel H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Maron
Sep 07, 2016 -

Grinwald Ford responded

Thank you for your review! We are happy to hear your all around experience here was a great one. We really appreciate your business in both sales and service.

June 29, 2016

Bait & switch. I was told there was a sale on tires in June and they would MEET OR BEAT ANY PRICE. I was told a written estimate by the competitor was required. They More

by ERICGERARD5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ralph Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Loeber
Dec 27, 2016 -

Grinwald Ford responded

Your feedback is appreciated! Our low price tire guarantee is on the price of the tire only, unfortunately. I apologize for the confusion and we appreciate your business throughout the years.

June 23, 2016

My car was seviced to specs in a flash. My car needed wheel alignment due to hitting a speed bump too fast. The machine printouts showed me that an alignment was needed and that it was corr More

by crup89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Munzel, Ian Swinson
3
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