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Grinwald Ford - Service Center

Watertown, WI

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67 Reviews

67 Reviews of Grinwald Ford - Service Center

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February 06, 2016

Well it's different They looked in all directions up, down, top to bottom, and Ford support. Tried this and that replaced a few specked parts tested and really wanted to More

by SMREVY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cris Adams, Bill Maron, Todd Loeber, Ian Swinson, Joe Kundinger
February 01, 2016

Disapointed and debating if this will be my last Ginwald car My car is now fixed after a second visit and an additional $500. I am not happy with how this situation was handled overall at all. More

by LEHMANJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Loeber, Ian Swinson, Joe Kundinger
Feb 24, 2016 -

Grinwald Ford responded

Sorry to hear about your negative experience. After looking further into your situation I found we did not know about both issues on the first visit therefore we only fixed the issue that we were aware of. We do really value your business and we are sorry for any inconvenience you may have experienced.

January 25, 2016

Fast service department! Went for an oil change and tire rotation, received exactly what I went in for. The service department is very helpful and on top of everything, they More

by STX4BY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Loeber, Joe Kundinger
January 22, 2016

Fast and easy service Always fast and friendly service. This is the seventh vehicle we have purchased at Grinwald and the experience has always been great Thank You Grinwal More

by RBUROW1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Wickert, Todd Loeber
January 18, 2016

Condescending I called about a problem I'm having with my remote start. After explaining the problem, the response I received was " I suppose we'll have to setup a More

by KSOXNER270
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Loeber, Joe Kundinger
January 18, 2016

Fast reliable service Brought in my 3rd vehicle purchased from Grinwald Ford for service. As always fast service. I will not take my vehicles anywhere else for service. I More

by edward5694
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cris Adams, Chad Wickert, Ian Swinson
January 05, 2016

As Friendly As They Come! Always a pleasure to do business with the folks at Grinwald. I recommend to everyone! Fast and reasonable rates . From sales to reception I'm always g More

by jethicarabbit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 06, 2016 -

Grinwald Ford responded

Thanks so much for the review!! We really pride ourselves in being a friendly small town dealership and I am so glad that shows. We appreciate your business!

January 03, 2016

Service Department The service department is always there to answer your questions. We always get the works service on our car and they tell us if there is anything tha More

by JSCHLIEVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Loeber
Jan 06, 2016 -

Grinwald Ford responded

We are very proud of our service department and your business is greatly appreciated. Thank again for the feedback Jim and Vickie.

December 27, 2015

Nice people and efficient service I had moved to a new city and needed to find a dealership to have my vehicle serviced. Very glad that I found Grinwald. Everyone treated me very kin More

by blasing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Kundinger
Jan 07, 2016 -

Grinwald Ford responded

Thank you for letting us know how we are doing. Your business is greatly appreciated. We are so glad we could become your new service center!

December 17, 2015

fast, excellent service I have had excellent service over the years and one of the reasons i remain a customer of Grinwald Ford. All Departments are friendly including Sales, More

by DONNAMARIEOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cris Adams, John Munzel, Todd Loeber, Joe Kundinger
Jan 07, 2016 -

Grinwald Ford responded

Thank you for taking the time to leave us your feedback! We try to make our dealership experience a positive one. Your business in both Service and Sales is appreciated.

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